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March 2024 by Jeffery Hayes
Great employees
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January 2024 by Cathy
This pharmacy is a nice one, mature techs are helpful.Pharmacist is a great big problem. Refused to fill prescription for 5 Norco pills. Said insurance won't pay for it because it is too soon. ER sent prescription for 12 Narco yesturday. My hubby has a large kidney stone and is having surgery tomorrow! Doctor is trying to get him comfortable overnight! So after an argument with Pharmacist he is making me wait ONE HOUR before he will fill the ordered prescription! We were told at drop off a specific time and I waited an hour longer already for 2nd prescription. Pharmacy never contacts when they can't or won't fill prescription, you find out at pickup.NOW Pharmacist said he will no longer fill my hubby's meds because I pointed out that he messed up.
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January 2024 by Robert Bowman
Getting Rx's here for decades, never had a problem.
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January 2024 by Cathy
This pharmacy is a nice one, mature techs are helpful.
Pharmacist is a great big problem. Refused to fill prescription for 5 Norco pills. Said insurance won't pay for it because it is too soon. ER sent prescription for 12 Narco yesturday. My hubby has a large kidney stone and is having surgery tomorrow! Doctor is trying to get him comfortable overnight! So after an argument with Pharmacist he is making me wait ONE HOUR before he will fill the ordered prescription! We were told at drop off a specific time and I waited an hour longer already for 2nd prescription. Pharmacy never contacts when they can't or won't fill prescription, you find out at pickup.
NOW Pharmacist said he will no longer fill my hubby's meds because I pointed out that he messed up.
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December 2023 by Jayne
When trying to get my Nurtec from Kroger Pharmacy in Waterford, the pharmacist told me I did not have insurance (I did, just had brain and spine surgery in June) he did not offer me an amount to pay cash for my migraine medicine. And when I asked about my pain pills that were sent over a month prior they said they didn’t have it on file, however every week when I called they (I don’t know who) to come back next Tuesday. Funny the Kroger pharmacy on Dixie shut down. I have insurance everywhere besides this Kroger. Someone needs to investigate and find out what the heck is going on. I just asked to speak to a manager the man said yes, and hung up.
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December 2023 by mike white
Waterford Kroger Pharmacy in Waterford Michigan is horrible!! My 92 year old mother is on pain medication due to having two total knee replacements along with with a few broken bones over the years. She transferred all of her meds from CVS to Kroger and they are the absolute worst. Her prescriptions are never ready when she gets there and now they say they are out of her pain meds for the last three months. Today Dec 12, 2023 I called to see if they could fill her prescription and they told me NO, the lady who I won’t name here told me and I quote”We pick and choose which people will get the pain meds” this is against the law and I will be filing a formal complaint against Kroger Pharmacy. At 92 years old my mother should not be denied what she needs!!! Shame on you Kroger Pharmacy in Waterford. Illegal practices going on there and I’m not gonna sit by and watch you get away with it!
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December 2023 by Lisa Hagadone
Best experience in a pharmacy. They are the best!!!!
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July 2023 by Michele P
I've never had an issue here. My prescriptions are ready on time, prices are great, and the staff are very friendly.
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June 2023 by Carrie B.
Recently every time I order bacon on my grocery pick up order, it's brown. Uncooked bacon should be pink. And the veggies are rarely really fresh. Or if they are, they'll only be fresh for like one day after I purchase them. Krogers commercials advertise that their staff picks out the freshest meats and produce to give to customers who place pick up orders, but I don't agree. It would be alright if it was only once but it's becoming worse and worse over the last few months.
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April 2023 by Joe Gabrail
Dr. Richards was Great at explaining my medications to me. He was quick, easy to talk, and took good care of me and my kid.
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April 2023 by Julian Gabrail
The pharmacist, I believe his name was Andrew?, was very polite and answered my questions. Compared to other pharmacists, he was great!
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April 2023 by Christy Bunge
The pharmacist, Muhammad or whatever his name is Mo or Joe. Joe, mama is a little disrespectful. Weasel
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December 2022 by Carly Kozlowski
Had the greatest customer service from this pharmacy since coming here, the pharmacists and the pharmacy techs are very nice. My scripts are always done on time!
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July 2022 by Andrea Marie
I've definately noticed a change over the last 2 months. They were terrible for a while after losing their 2 pharmacists and techs. They have finally got their grove and are running much more efficiently. I'm happy I have stuck with them. I actually get texts again when my scripts are done. They have time to answer my questions, and I don't have to wait in line forever. I think the drive thru is open again too.
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April 2022 by Mary Pietila
Friendly and helpful staff. Found everything I was looking for with no hesitation. I do not usually shop at this store, but I may have to rethink this option.