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March 2024 by Tony
Saurah was Fantastic
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April 2023 by Dave Gauss
Reba is the best!! She works hard for your money, she is very professional, and has a great personality!! Thanks!!
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April 2023 by Sara E.
We foolishly left H and R Block for Jackson Hewitt, this location being closest to our home. My spouse and I were not married the first year (2019) so we filed separate. To this day I still have not received my federal refund from that year. The next year went off without a hitch. Then 2021 taxes were filed and paid for. They called to tell me they needed a specific number from IRS before it would go through so we filed our own extension and attempted to get this number. Repeatedly we got the runaround and Jackson Hewitt would never return our calls. We went to this location asking for answers and yet another request for help and we were greeted by a man in dirty, stained sweats who not only played dumb but lied to us about having a customer already. We promptly went to H and R Block and they had exactly what we needed in 10 minutes. Jackson Hewitt lied about promo rewards, never giving them (total of $150.00 in rewards). Jackson Hewitt was paid for completing our 2021 taxes. They kept our money but act like they "can't" finish the job We will NEVER return to Jackson Hewitt and God help you if you do.
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April 2023 by Truckn Trejo
I have had them tell me they will get back to me on my city taxes and not do them even though I paid. Show up and the doors are open and no one inside the office and when I called the number they told me to leave and shut the door. It's the worst place to go! You would be better having a bum in a box pounding out your taxes
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March 2023 by Karen Cameron
This is my third in year using your service and I am very happy. Reba was warm and professional. Thanks
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March 2023 by Nichole Salame
I went to this location expecting good things. This year was a absolutely horrible experience I have ever encountered. First They messed up my information so I was not able to get my money early. Then found out I was being overcharged but they said there's nothing they can do. Now state was not open yet so I had to come back to file my state. I then go back to file my state and sat there for a good hour thinking they were doing their job. When all said and done and I thought everything was completed, they told me that their printer's system was down and they could not print me off my information. I then asked if they could email me the copies so that way I would have them. The woman then told me that it should be to my email within 15 minutes. She said she was the regional manager Come to find out she was not I believe she said her name was Reba. I was told there was a lot of personal things going on and that the people that normally work there were not there when they should have been there. Come to find out this lady never even did my state taxes so I was sitting there for an hour for absolutely no reason. I paid to have my taxes done that were not completed I went to the franchise and they refused to help. I also went to the corporate office they also refused to help. I have literally been robbed of my money and nobody wants to help or even fix it. I ended up having to go to another location to have them fix my state taxes that were never done by the people that I ALREADY PAID in the 1st place. It's absolutely disgusting that they can get away with Getting paid for a service that they did not complete. They all should really be ashamed of themselves, I drove an hour just to get to the Waterford location for them to pretend like they were actually doing their job. Then had to drive another hour to a different location just to have my taxes completed by another Jackson Hewitt.Jackson hewitt should be embarrassed , I feel like you're running your business into the ground and you guys are gonna lose a lot more customers. you guys Obviously don't know how to do your jobs. People pay for a service and expect the service they PAID for to be done. You guys are a worthless good for nothing company and I will NEVER return to such a poor Establishment like yours ever again.
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March 2023 by mae cantley
Very helpful was really happy with my experience
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January 2023 by Kathrine “Kat” Bush
Reba was top notch with helping me with my taxes for this year but alao helped with past tax issues. Very sweet lady.
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January 2023 by Ezekio Douglas (Zeeky)
The employees were great Tracy , Reba and Kisha were awesome they were so friendly for sure I'm going back next year
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December 2022 by Ezekio Doiglas
The employees were great Tracy , Reba and Kisha were awesome they were so friendly for sure I'm going back next year
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December 2022 by Tonya Simpson
Awesome customer service ms Reba is a gem, enjoy the services of the employees
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December 2022 by Stevi Leigh
Love this place comee back ever year reba is the best to do your taxes
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May 2022 by Robin Danto
This office is so unprofessional and unethical. I made an appointment for 10:30 am to have my taxes prepared. At 9:45, after making arrangements to leave work, I received a call changing the appointment to 2:00. When I got there at two, I was told that the preparer who I was appointed with was running late and wasn’t there yet. At 2:45 I was told,”she isn’t coming in.” The other woman said she would take me when she was finished with the client she was with and so I continued to wait. This preparer asked me how much I paid to have my taxes done last year and I told her I paid $219 which she wrote in the record as being $350. She said she couldn’t do my city taxes and someone else would have to do it which I explain to her I had a letter which I gave her, stating that I did not work in that city at all this past year because of Covid. The city tax return was done stating that I worked 100% in the city and that I owed taxes instead of receiving a refund of 100% of the taxes that I paid to the city. I ended up redoing the city tax return myself so it was done properly and I would receive my refund I was then told it would cost $600 for having my taxes prepared and I scrambled on my phone to find coupons to bring it down to $350. When I put a bad review in, I was contacted by Jackson Hewitt customer service and they connected me with the office manager who said I would be contacted by the owner of the office which I never was they make all kinds of claims that they will get you the highest refunds possible but who can trust them when they can’t be honest with what they even put in their records. I would never go back to this office.
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April 2022 by Kelsey Huehn
Wish I could rate negative or 0 stars. Been FIGHTING to get my 1040v form that I need in 2 days!! Came today at 7:45 to the office in waterford that says it is open until 8. The sign says open but nobody is in there and the door is LOCKED. I read the other sign that says the door is sticky pull harder and I did and it honestly must be a joke. I banged on the door and called a bunch of times. Looking in the office there was wrappers and papers on the floor. Just a mess of a company, the lady that did my taxes was complaining about doing them the entire time and that she was so tired and how slow she was. Wth?? All in all I am terrified as these people have all my private information!!! I would NOT EVER recommend this place and if I really don’t know how it’s in business.
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April 2022 by Misty Edwards
We were returning customers for the 3rd year and we won't be returning. The one star is because we were helped in getting the stimulus payment we never received in 2021. However nothing else was addressed. We were informed our missing W2s could be accessed while we were there. Upon arrival we were told no we will have to file an amendment later. Oh yes right because then we can be charged yet another fee even though it clearly states in JH paperwork that our JH tax prep includes, among other things, "W2 Download ". Because we were loyal customers we received a $100 off our tax prep coupon. Though we turned over the coupon code, we were charged full price for our tax prep. My wife has STILL never received her federal refund from 2019. We are just told every year it's "pending", even though we paid the fee to receive it fast and no refund for that fee was ever offered. And how are they allowed to charge $50 extra to use direct deposit? They promise $50 bonuses for referrals but we've never received our bonuses for 3 referrals. It cost us 1/5th of our return for this. It's over with JH for us.
