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January 2024 by Trip David
Every experience I have had inside both Waterford locations, the Highland Rd-M59 and Dixie Hwy locations have always provided the best quality service.The staff always make sure to great me promptly and all have a great attitude every single time I go into either one of these locations!
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December 2023 by Autumn Rose
Bank left me hanging no response.After calling and getting approved for a loan. I got a called saying I'm already approved before ever giving a sorce of income. If the income is not enough for your loan I guess you never hear back.I would've liked to been informed more sent an email once that didn't go through had to sent email again.Everything was through the phone or email.I prefer giving my information in person.
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July 2023 by A Henderson
I usually never have issues with this credit union; they have always been great, but my account was compromised and I called this branch frustrated (lack of any option or help from another branch) and the woman that answered the phone was VERY patient, understanding, kind and sought to do whatever she could to carefully explain the options I had to rectify my situation. She was amazing and handled herself professionally even when dealing with my frustration. It wasn't her fault my account was compromised and I tried to remember that. By the end, she was very sweet and I apologized like I should have. I 100% recommend this branch.
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July 2023 by Christina Love
Wow! The service from the time you walkIn the door with the welcoming hello’s. Truly, they have far exceeded my expectations, answering any and all questions, guiding me through all of my banking needs. I would highly recommend that anyone who needs a credit union with a smile and knowledge, this is the one, with wonderful staff!
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July 2023 by Aliyah Howard
The staff at this Genisys branch are always so friendly. Pretty much all of the tellers there have helped me, and I always leave feeling like I had a positive experience. I have had many questions regarding loans, credit, etc. in the past year or so, and I like that the employees don't make me feel unintelligent for not knowing these things. A big thank you to the employees at the Dixie Highway Genisys branch!
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July 2023 by Amber
This branch is amazing! The staff is very informative and always answers all of my questions. Rya is especially friendly and always has a smile. Keep up the good work!
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July 2023 by Bella Haviland
Lindsay (Zayy) is great. I had a calm experience banking here she walked me through the process without extra details and answered all my questions for sure thanks love-B
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June 2022 by Carly Lambert
I was trying to get an auto loan and spoke with employee she emailed I was pre approved and to go ahead and get car insurance. I did what was needed called the next day and she was not in just to be told I wasn't approved for the full amount. Why would someone tell me to get insurance on a car that I not fully approved for? Why aren't important steps disclosed or said before to do so.I will take my business else where, where I can get full communication because my credit is superb and I will go where my business is wanted.
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June 2022 by Julie Ann Cashman Stevenson
I went a few days ago and they were closed for construction temporarily. Other wise great credit union.
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March 2022 by S T
The staff at this branch is wonderful. Most locations the people are wonderful as well.ONLY reason for not having 5 starts is that their Dividend Rates. The high yield check is great! Their savings and money market accounts another story. They are way to low.I don’t like having bank accounts in multiple different credit unions and or banks, but how bad these dividends are I have no other choice.
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December 2021 by Scott Linton
Worked with Brittany Bunker who proved to be 5 out of 5 stars! She performed all the proper steps, asked all the questions once, very professional and understanding. Highly recommend this branch to anyone looking for a loan. Thank you again Brittany.
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December 2021 by Mark Dean
Professional staff great service and member perks for all your needs.
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October 2021 by Jessica Auten
I started a new job in Waterford 7 months ago so coming to this one has always been convenient. My pay day falls on Wednesday but I always get my check on mondays. For the past 7 months I’ve been coming to this Genisys to get my check deposited with no problem. Today I come in and get turned down because the check date is for Wednesday. She said “we can’t deposit it”. Clearly I’ve been getting my checks deposited for 7 months so it CAN be done, it was just laziness. She then tells the other employee to switch with her. Something unprofessional to say in front of a customer. The other lady then tells me it can’t be done either. I leave and go to the next closest Genisys. Very inconvenient after I worked all day and just want my money. I don’t even tell them the issue I had , I just say I want my money in my checking and they do it no problem. It can be done, I’ve never had this issue. Don’t work if you don’t want to work! It’s just pure laziness.
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October 2021 by Jason
Every time I try to call, no one answers the phone.
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September 2021 by Barbara King
Love how helpful they are. Love what they do for the community.
