-
December 2023 by Cathy
Always have the answer to fit my needs from a financial standpoint. Most issues can be handled quickly with the tellers. Walk-ins are welcome, someone is available for you.
-
September 2023 by Greg Bradford
The staff is always very helpful for whatever banking needs I inquire about, whether it's a vehicle loan for my son, or a loan Jared just helped me complete quickly with excellent service making things easier for me, all during a holiday weekend. Thanks again, highly recommend!
-
September 2023 by Rachael Dennis
This is my favorite branch of Genisys to work with. Everyone is super friendly and helpful. They create a wonderful and positive atmosphere. I worked with Jarred. He was amazing to work with and went above and beyond to make sure I got everything I needed.
-
August 2023 by Rae Rae
This is my favorite branch of Genisys to work with. Everyone is super friendly and helpful. They create a wonderful and positive atmosphere. I worked with Jarred. He was amazing to work with and went above and beyond to make sure I got everything I needed.
-
July 2023 by Marc Pittman
Amber helped me set up an account and was amazing! Thank you for making the process smooth and enjoyable
-
July 2023 by Mike0 involved. Smith
I've been a member for years. Employees always make me feel important.
-
May 2023 by Michele Blair
I love my Genisys Credit Union! Amanda the manager is AMAZING!!! She has always been very helpful, kind and patient. She treats her customers with the upmost respect and is very professional!! Thank you Amanda for all you do for us!!The staff here is absolutely WONDERFUL!! I have never had a bad experience here. You are greeted by friendly, smiling faces each and every time. They go out of their way to help you. Every teller that I have encountered over the years have all be so friendly, kind and patient. You feel like family!! We are forever customers of Genisys! Thank you everyone for all you do!!
-
May 2023 by Grafton Russell
I had a bad conversation with a call center representative this past Saturday. I almost wanted to close my account after all these years. I performed a search, and based upon my location, this was the only branch lobby open. My son and I drove out there, and upon arrival, I was a bit upset. The teller asked how she could assist and allowed me to vent. She showed empathy and apologized (glass and different color hair I didn't get her name). She then introduced me to one of the best people I have ever met in banking Nicole Murphy. Nicole allowed me to vent and showed compassion. She took ownership of my concerns and followed through. If you could make a replica out of her and plant her excellent customer service coupled with humanistic quality throughout your organization, I would be willing to bet more people would bank with Genisys! Kudos to the Waterford MI branch and team, especially Nikki. Thank you so much. My faith in you has been restored.
-
March 2023 by al s
The entire team on Walton has been so helpful. I am not tech savvy but they helped me get online. Forever grateful.
-
March 2023 by Lynda Strong
Megan Krot was very nice, helpful & knowledgeable.
-
December 2022 by linda holland
I opened an Estate Account at this Branch. Lindsey Melendez was persistent andefficient in assisting me. It was her 1st. Estate Account!!I left a very Happy ? CU member!!!
-
October 2022 by John D
First time visiting this branch and it’s now my new location of choice!Megan assisted in our loan process was nothing short of fantastic during the whole process.Will be highly recommending in the future!
-
September 2022 by Brittany Nelson
I wanna know why is it so hard for you guys to do your job? Anytime we call no one ever answers and when you guys do answer you got girls telling us one thing and then got another one telling us the complete opposite of what the other one just told us. You guys need to get your bank in order and maybe go back to school for your work because alot of you guys up there don't know what you are doing...it shouldn't be so difficult to get a simple answer with out getting bounced back and forth if you don't know what your doing maybe u shouldn't work there. I will never use this bank again they are ridiculous.
-
August 2022 by Melissa G
I LOVE this bank!!! Everyone is very helpful, friendly, and knowledgeable. They work hard to help my family and I make sound decisions and investments. They truly care about their customers.They always greet me with a smile and we always manage to laugh. They make banking fun and easy!Thank you Genysis!!!
-
August 2022 by veronnica McCabe
Today we found a fraudulent cash app money uploaded to an unusual IP address… I had lost my wallet however my wallet was returned to me so really I didn’t think much of it. Megan Krot -the financial services representative at this location went above and beyond for me today. Megan Was great at explaining things and followed through with putting a fraud alert on my account! She is going to do her best to get my money back and how she was so professional meant so much to me and I just wanted you guys to know how thankful I am she definitely made things less stressful thank you all at this location!
