-
June 2024 by Shelley Eberhard
We have been dealing with Christopher at your Waterford Mi location. He is very knowledgeable, helpful and professional. We will continue to refer to him for all our furniture needs. Thank you Chris!
-
June 2024 by mwiz64
Great people to work with! Good prices too…
-
June 2024 by Chris and Renee Abbuhl
Friendly and quick
-
June 2024 by Kelly Ryan
The best furniture store hands down. Bryan is very knowledgeable and helpful. Told Bryan what we wanted and needed and went out of his way to make sure mom was happy. Thank you so much.
-
June 2024 by Mark Mayberry
Landon was very professional, and had great knowledge with respect to the items I purchased! Landon was very helpful with my phone order, and arrangements for delivery. Good Job Landon!
-
June 2024 by Dan Justice
The salesman was very knowledgeable and help me pick out a mattress that was just right for me
-
June 2024 by Denise Brohl
I was very happy with my sales guy he is very helpful and friendly.
-
June 2024 by Kaylin Harris
sales guy Corey is friendly, helpful, and very knowledgeable. thanks for your help!
-
June 2024 by alivia anson
Christian was great! Got our first love seat couch and dinner table. Thank you!!
-
June 2024 by Judy Kaiser
Dave was very knowledgeable and very friendly and patient with us as we couldn't decide what we wanted. Good salesman.
-
June 2024 by Buck Buchanan
Very pleasant with no pressure sales with Brian. He was able to answer all questions.
-
June 2024 by Kenneth Carpenter
I was greeted at the door right away and taken to type of furniture I wanted to purchase. Zack, the salesperson was knowledgeable, professional, and made my selection and purchase a comfortable experience!
-
June 2024 by Amanda Biddle
Our couch has fallen apart in less than 6 months. We paid for the “premium” 4 year warranty.September 2023- Our first issue was our console charging ports and outlets did not work. The wireless charger did not work. As soon as we got it.October 2023- We filed for a service for the console.January-ish 2024- They came for the service appointment for the console. We showed them that the top of the console and the back of one of the recliners were missing material. It was literally just disintegrating. They said to make a service claim.February 2024-We had a claim order go out for the back of the recliner and console.March 2024- We call because the bottom chair part of that recliner is wearing away too now. And the top of the back of the recliner is gone, and the seam is ripped in a random spot on the back of the corner piece, and finally the thin bar in the footrest on the recliner broke somehow even though nobody sits on the footrests.We were told that we could not open a new claim while the old claim from February was open. We still hadn’t received our parts or service.End of May 2024- We STILL have not received our parts or service from something we showed the service agent in JANUARY. Calls were unfruitful.So we go in store, where we bought the $3,000+ couch, and ask for help. They couldn’t help us. Need to call service department. They send our pictures to the service department and we receive notice that THEY WILL NOT HELP US. THE DAMAGES ARE TOO SEVERE.THE DAMAGES CAUSED BY THE CHEAP MATERIALS THEY USED ON OUR COUCH.Their couch failing within 3-6 months is now our problem because we used it as suggested and did not abuse it.They won’t help us. Corporate won’t, the store won’t. Nobody.Literally, I wear high rise jeans, a T-shirt, and an oversized cardigan basically every single day during the months that the damage occurred. The damage is where I sit. I literally just sit there, on my phone, taking a break from life about one time a day maybe two, every day. My skin doesn’t touch the chair here, I am not sweaty or wet when sitting, I do not spill things, nothing. There is absolutely no excuse for this couch literally falling apart from regular, non-abusive use.And yet it’s “so severe” that they won’t even take the fall for their couch doing this to us. And within less than 6 months. Because surely no defect would cause their couch to disintegrate beneath a person who doesn’t even sit most of the day, but definitely sits in the same spot usually. Somebody who has no oils, sweat, moisture, rubbing, or scratching occurring underneath themselves. Heck, even my jeans are a stretchy, soft type and are in no way stiff or scratchy.There is no excuse for this besides poor craftsmanship, cheap materials, bad management at the service level, bad customer service, bad everything.Nobody will help us and we’re left with a couch that has completely fallen apart in 0-6 months, for reasons beyond our control.There is no excuse for this. That a company as large as Gardner white would have such a low standard for customer service and the products that they sell.Not to mention, we paid for the “premium 4 year warranty.”But service has completely written us off and blacklisted us for service.So where’s my money then? Cause this 4 year warranty I PAID FOR has yet to cover a single thing even though I’ve had 7 issues in less than 6 months. Technically-Despite us calling and reporting numerous issues between September 2023 and May 2024, they’ve only actually fixed the one issue from September.How’s that speak for your warranty? The 1 year manufacturer warranty AND the 4 year paid extended warranty.Tell us how the manufacturing defects on a couch with both warranties are “SO SEVERE” that you instantly absolve yourself of the responsibility even though the responsibility is fully on you and your crappy manufacturing.Summary1. Don’t expect to receive your money’s worth from Gardner White2. Don’t expect service for manufacturers warranty OR paid “premium” 4 year warranty
-
June 2024 by Allene Swienckowski
Corey was extremely helpful. He is knowledgeable, patient, and helpful.
-
June 2024 by Kelli OBrien
Artis was sweet,however price I was quoted 3 times I ended up paying 20$ more.
