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March 2024 by Mona Farrell
Had a great experience with this company. From first encounter with Kelly to the wonderful gentleman that installed counter top. Would absolutely recommend.
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September 2023 by Peggy Johnson
If we could give a half star, we would. We have never been treated so poorly and disrespected by an owner in our life. We are doing an outdoor counter and in need of granite. We selected the granite. John, the owner came out to measure. We had our contractor present when he arrived. John agreed the prep work looked very good and more than sufficient to hold the granite. Due to our brick and fireplace having an uneven surface, John said we'll need a much larger grout line in the back vs the front. Contractor politely said there is no need for wider grout, make the cut so it fits; do a template, use a software that uses laser to measure accurately. John promptly turned around and stormed back to his vehicle. I questioned John why he was leaving. He wouldn't even look at me, kept walking and said my girls will call you. When not hearing from his office, we called the office two days later. We were told by the receptionist she would talk to John and call us back before day end. Never got a call. We called again the following day and were told she meant to call us but forgot. She gave John the message and he would call us back. Still no call! My husband went into Discount granite the following day. He was told John was not in and if John hasn't called you back, then that means he isn't going to do the job!! What??!! We selected the granite, was given an estimate and because it's not a straight line, he won't do it? As an owner, shouldn't you be able to communicate with your customers? NOBODY deserves to be treated this way. The OWNER can't even call and man up to let us know this job is too big for him; that he doesn't have the proper software, can't make a template to do such a job and basically can only cut straight lines without any variations. We are now back to searching for granite and pushes the project out another month. We would NEVER recommend this place under any circumstances! They are rude, they lie and the owner is very disrespectful! Keep on looking............DO NOT use this business.
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September 2023 by Peggy D.
If we could give a half star, we would. We have never been treated so poorly and disrespected by an owner in our life. We are doing an outdoor counter and in need of granite. We selected the granite. John, the owner came out to measure. We had our contractor present when he arrived. John agreed the prep work looked very good and more than sufficient to hold the granite. Due to our brick and fireplace having an uneven surface, John said we'll need a much larger grout line in the back vs the front. Contractor politely said there is no need for wider grout, make the cut so it fits; do a template, use a software that uses laser to measure accurately. John promptly turned around and stormed back to his vehicle. I questioned John why he was leaving. He wouldn't even look at me, kept walking and said my girls will call you. When not hearing from his office, we called the office two days later. We were told by the receptionist she would talk to John and call us back before day end. Never got a call. We called again the following day and were told she meant to call us but forgot. She gave John the message and he would call us back. Still no call! My husband went into Discount granite the following day. He was told John was not in and if John hasn't called you back, then that means he isn't going to do the job!! What??!! We selected the granite, was given an estimate and because it's not a straight line, he won't do it? As an owner, shouldn't you be able to communicate with your customers? NOBODY deserves to be treated this way. The OWNER can't even call and man up to let us know this job is too big for him; that he doesn't have the proper software, can't make a template to do such a job and basically can only cut straight lines without any variations. We are now back to searching for granite and pushes the project out another month. We would NEVER recommend this place under any circumstances! They are rude, they lie and the owner is very disrespectful! Keep on looking............DO NOT use this business.
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June 2023 by keith mcauliff
Discount marble and glass did a fantastic job for our new kitchen very quick very responsible and very clean. Thanks for a great job. Keith
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June 2023 by Keith M.
Wanted to thank discount marble and granite for doing a fantastic job very quick everything went great.
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March 2023 by Safi Warren
Lady at the front desk pretty shady came in this place a couple months ago to get a quote on a level2 granite at this time a guy was there my price came to 47 dollars per square foot. Came back she gave me a price of 69dollars per square foot…..same slab!!!!!! That’s really suspicious as I looked around every place quoted me at the same 47 dollars long story short……Shop around!!!!!! Shady business is bad for business.
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February 2023 by Carole D.
We were recommended here by Home Depot ( they didn't want our small job)and thank goodness ! Owner was great and saved us big money by offering a cancelled slab of granite for our order. Way better than Home Depot would've done ! Will definitely be return customers and will recommend to everyone I know.
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January 2023 by Robert Morley
We are just finishing a kitchen remodel and had DMG install our countertops. Their price was fair and their selection good. They arrived when they were supposed to and did an excellent job. I have nothing but positive thoughts to pass on about this experience!Thank You DMG!!
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November 2022 by Chris Beck
Quartz bathroom countertop. We renovated the entire bathroom ourselves. This was literally the only hired out work. The sales process was pleasant, but that sales lady was never seen or heard from after; I think she left? First slab was installed with noticeable blemishes on the surface. I had to call continuously for 2 days until I got ahold of the front desk woman, who then proceeded to downplay the issues and be rude. There were failed cleaning and service attempts and more calls from us until we finally got some progress. They did eventually cut and install a second slab that was then ruined at the last minute from the installer resting a bottle of acitone on the surface. Imagine our surprise when we contacted the manufacture to discover you should never used acitone on quartz. Imagine our horror when their solution was to come over again and scrub on the slab with acitone. The drywall was damaged during install, the wood floor in the front hall was damaged from a drop of the slab. The reason we contacted the manufacture is because they refused to do anything including complete and submit the warranty paperwork so that we might be covered in the worst case. I submitted it on the 29th day of our 30 day window. At no point did they return calls, always had to reach out repeatedly and force the issue. It's been several weeks with no follow-up on the unacceptable state of the second slab, and we've decided to live with this because it's just not worth it. There's no drywall left behind the backsplash should we remove and reinstall and fighting with them seems futule. We are defeated. They got our money and we got 3 months of emotional frustration. I'm angry and disappointed and would never recomend using this group of people unless you simply don't care about the details or having a professional experience.
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June 2022 by Carol H
Katie was very helpful and patient. A lot of selection in the back to look through and start dreaming of it will look in your home.
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June 2022 by Doreen Gormley
Great selection and service.
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June 2022 by Hassan Abdull
PLEASE BEWARE. NEVER PAY THEM IN CASH & HAVE A WRITTEN CONTRACT WITH ALL THE DETAILS. They will give you the run around if something goes wrong. They didn't complete the job that we agreed upon. VERY BAD ATTITUDE & CUSTOMER SERVICE..!!!!
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June 2022 by Cynthia H.
Discount Marble and Granite will customize your countertop in less than a week and provide you with the best possible selection and service.
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May 2022 by Harmonie Dibble
From the moment I stepped foot on their property to get a quote on granite for my countertops I was highly impressed. I was greeted promptly and she told me to go look around and see which one I liked. I was never rushed. Then she told me prices and helped me pick out the cuts and everything, which made this process very easy for me :) The gentleman who installed my countertops were very professional and very fast, even explained to me how to clean the countertops :) I will recommend any of my family or friends here :) Thank you for my beautiful countertops
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May 2021 by Beth Sokolnicki
Extremely poor customer service! The installation was set for 2pm. They were supposed to call 30 minutes before arriving. They never stated I was set up for first install and that they could show up before 2pm. I called them the day of install and reminded them my husband would not be home until 2pm from his job site. The woman on the phone stated she would call the guys and let them know. They showed up around 11:30am with my contractor there who just finished painting. When I called to discuss their poor customer service and lack of communication with their customers, the woman on the phone was very rude. This just blows my mind. I don’t understand how companies think this is ok and are completely ok with giving below average service to the community they serve. I will never recommend this place and they will no longer get business from myself, friends or family. I’m sure the company could care less due to their lack of knowledge on customer service.
