AutoZone Auto Parts on Dixie Highway in Waterford, MI, is a prominent retailer of auto parts, offering a wide selection of new and remanufactured hard parts, maintenance items, and car accessories. Recent experiences at this location show a mix of customer service feedback. Some customers have praised the staff for being friendly, helpful, and knowledgeable. For instance, a new female staff member received appreciation for her assistance in creating a retirement gift basket related to cars. Others have highlighted positive interactions with employees like Momo and Levi, who provided prompt and efficient service, especially when dealing with battery issues and diagnostic services. However, there are also reports of inconsistent customer service. Some customers have expressed frustration with the lack of engagement from staff, noting that certain associates seemed indifferent and unhelpful when inquiries were made about diagnostic services. In one instance, a customer had to seek assistance from another customer in the parking lot, underscoring a perceived apathy among some employees. Overall, AutoZone in Waterford strives to provide essential auto parts and services, with some customers enjoying excellent service and others experiencing challenges in customer interactions. The store maintains a clean environment, and the knowledge of some staff members is acknowledged positively.
Super nice people working. They had a little trouble inputting information and found the wrong part at first, but it all worked out.
June 2024
I needed a battery stat! It was 830pm at night. Mike helped me pick the best option for me and installed it! In and out so quick. He was patient, kind and very helpful. Thank you for the help. ?
May 2024
I had an issue with my battery. I called ahead and Momo graciously let me know that a battery for my car was available and could be installed in my car. When I got there Levi installed it for me. Very helpful, kind and understanding when I was not having a good day.
