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November 2023 by Trevaughn A.
I brought my truck here on the 3rd of November. They kept my truck until I had to call them on the 16th of November for an update only to be notified they couldn't find the warranty paper which was on my dashboard when I dropped the truck off and still stilling on the dashboard of my truck when I picked it up. knowing that my warranty was going to expire on the 11th I can't help but feel like this was a malicious act considering the papers with all the warranty information was clearly on top of my dashboard. my new issues aside. this blatant act of were not helping you says plenty in my opinion buyer beware if they couldn't see this large pamphlet sitting on a dashboard who knows what they are doing to your vehicle
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October 2023 by Vishnu Burla
Great service, was actually faster than expected and friendly staff.Service: Oil change
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October 2023 by Jeffrey Commet
Took my truck in to have the passenger side wheel bearing replaced. After they called me, I arrived to find out that they replaced the drivers side bearing. I asked him why and was told that they were the mechanics and determined the left side was worse (just replaced the drivers side 6 months ago- he did not know that).I was supposed to get a call as the owner of the vehicle to let me know BEFORE they decidedto do something other than what I requested. The passenger side wheel FELL OFF due to the lack of professionalism, and I had to seek service elsewhere. I am currently suing them for damages.
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August 2023 by Louise Martin
I had my car into Auto Lab today and they were above and beyond to help me. I was having a code displaying on my dashboard. I had taken to an auto parts store to have it put on there diagnostic machine and it showed as an ABS switch that was needing to be replaced. I took it to Auto Lab to have them fix the problem and have my brakes replaced also an oil change. They just had to reset the abs switch and I didn't need brakes they were still in good condition. All they needed to do is the oil change and I had a coupon for auto lab for an oil change and they were totally honest to not just change my brakes when it just needed the abs switch adjusted and my brakes were in good shape. They also gave me a ride home and picked me up when my car was finished so I didn't have to wait for my car to be worked on. Auto Lab just gained a new customer there not out to mess with a woman that takes there vehicle in for repairs. This is a very honest repair shop. I'll be back for sure.
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August 2023 by Ginger Dillon
Totally loved this place!! Fair, honest friendly!!!!
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July 2023 by AJ Skateworld
Great honest Auto workers, reasonable rates. Unfortunately our car is tricky and the problem was not completely resolved, however we were able to get it working to be able to drive halfway across the country to get back home! :-)
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July 2023 by Ray C.
Kurt and the guys at Auto-Lab Waterford are kind and know what they're talking about. I thought I needed all new brakes. Kurt said it only appeared that 2 were shot, so he got it done and I had my vehicle back same day working like new.
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May 2023 by Cheron Monique
I cannot tell you how much I appreciate Kurt and his team. The honest answers and willingness to help me understand the problem with my car made me feel heard. The price was fair and the service was EXCELLENT!Services: Auto exhaust system repair
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April 2023 by Matt Spillane
Had to get my oil pan replaced and get an oil change and they got it done really fast and gave me an honest price on the phone and kept that price throughout a process compared to other companies.Services: Engine repair
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April 2023 by Family Nadeau
Fantastic honest shop. Highly recommend
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December 2022 by David McMillen
James went above and beyond - took my car in primarily for brakes and suspension and a whole giant list of other things not working right. He diagnosed everything, got the new brakes on there and was finished in a couple hours. Crazy good work, and no upselling BS or anything of the sort, just a solid mechanic. Five stars!Service: Brakes
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December 2022 by louis capability
ruined my engine completely put the wires in wrong still having problems to this day NEVER go hereService: Engine repair
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November 2022 by Cee Cee C
Manager Very hostile. Mechanic was apologetic. I felt bad for him just like he did me.Service: General repairs & maintenance
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November 2022 by Tabetha Schwerin
I went in and my rear differential was cracked. They said they could fix it for $2,000 and 6 hours of labor when really it only took less than 2 hours. They want to charge you for the time that your car is there not the time that your car is being worked on.
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August 2022 by Allyson Thomas
Nice, honest, reasonably quick service. They looked over the vehicle, told me about what they noticed, and recommended i find a transmission shop for the big issue. I'll be back for the other things that need fixing.
