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February 2024 by Walter Knust
Very nice and helpful and solved my problems
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December 2023 by Matthew Bristow
Rick helped me, he was amazing. I came in to set up a new line, get a new phone, and upgrade my existing phone. Rick was incredible at multitasking, helping me with my multi-faceted needs while also assisting other guests. This is BY FAR the best experience I’ve had in 20 years of phone purchases.
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November 2023 by Matthew Kleist
I smashed my phone and needed an urgent replacement. I could only make it in 30min before closing and I knew this wasn’t a quick transaction so I was expecting to be told to come back another day, but the service I got was exceptional! Simon greeted me and helped me and assured me that it was no issue. He was also able to get more value for my trade in than expected. He was also super patient with me when we exceeded the time of close. I couldn’t have been more satisfied with the service.
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November 2023 by Tiffany
Simon was great! Purchased a new phone and ported a line. He was very kind, helpful, knowledgeable and professional. Ended up purchasing their portable home internet and WiFi too which we’re really excited to see all that it can do. Made the whole process fast and easy. Great vibes and great customer service.
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November 2023 by Ralph Sanders
Marissa, provided the very best customer service. She was very knowledgeable, helpful, and showed me how things work easily for me to understand. I would give her 10 star rating. The best service I have received to date with Verizon, and have normally good service.
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October 2023 by Douglas Cutcher
Replaced a damaged iPhone today, Donavan and Marissa were very helpful, ensuring I got what I needed and every discount I was eligible for, including a $415 credit for that broken iPhone 8…Thanks for the excellent service and supportDoug Cutcher
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October 2023 by Chris Krupa
Exceptional Customer Service, Unparalleled Dedication, Outstanding VisitReview:If I could leave the reader with one tip from my visit today, it would be this:Go & See Simon.If he’s not there, set up an appointment & return when he is.Normally, I don’t leave reviews but Simon's exceptional professionalism and unwavering friendliness have left an indelible impression on me within the realm of customer service, a scarcity that’s forgotten at other carriers these days. His ability to treat customers like family is truly remarkable and something that sets him apart from others. What blew me away was the follow-up call he made just moments after I arrived home and plugged in my device. This level of personalized care is a rarity in today's world, and it is evident that Simon goes well above and beyond to ensure customer satisfaction.In an era where customer needs often go unnoticed & aren’t delivered in other carriers, it is refreshing to witness individuals like Simon at Verizon who are not only highly skilled but also possess a genuine and compassionate nature to not only get the job done, but to also make sure the customer is satisfied. It is evident that he strives to make a positive difference in the lives of thousands of customers. Due to the exceptional customer service, unparalleled assistance, and an extensive range of budget-friendly product offerings, I am proud to declare that this Verizon will continue to be my home location for as long as I am in the area.Simon's commitment to his work and unwavering kindness should be commended. I sincerely hope he continues to serve with the same level of dedication and never loses sight of the incredible impact he has on the lives of his customers nor gives up.Overall, my experience with Simon at Verizon deserves a perfect 10/10 rating across the board in all categories, another rarity that I wish it wasn’t. I extend my heartfelt special thanks to him for his exceptional service. Simon, if you happen to come across this review, know that your efforts have not gone unnoticed or unappreciated. Thank you for what you do, Brother.Keep up the superb work & never give up!-Chris KrupaOctober 16th, 2023
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October 2023 by Sasha Sebastian
Simon was great! He was able to help me move my mom onto my phone plan and get my dad and nephew set up with news phones quickly and efficiently! Great customer service!
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October 2023 by David Wilkins
They know what their doing. Great service.
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October 2023 by sucker forreal
Simon almost caught a Fade, He was so nasty rude and RACIST.I came in to check on my order. He started talking wreckless and Had the nerve to say he was a manager with flip flops on. This store is so unprofessional . If you identify as Black or African American dont Shop at this location. Go To a real verizon store with Real Professional Managers.
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September 2023 by Sher Rodzewicz
Trust me when it comes to going to our Verizon store! They know how to help you! I’m not sure about phones, know worries they do!
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September 2023 by Laura Bringman
I have had bad experiences at some Verizon stores but this one will be my "go to" for now on! Simon was really friendly, knowledgeable, and helpful. I will call ahead to make sure he is there the next time I have a phone issue!
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August 2023 by William Pepitone
Poor experience. Decietful marketing practice that include needless, unwanted add on like insurance that was not asked for. Rep seemed more interested in his phone than selling me mine. PS: don't waste any time calling this situation to the attention of the franchisee; their attitude on customer service is similar. Need a cell phone? Go to a corporate store, not franchise.
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August 2023 by m k
LOL! That's a good description of that sales person. More interested in his phone than yours.
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August 2023 by John Eskildsen
I needed a couple android phone chargers. Very friendly service.
