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“I had an issue with an Internet router return. The manager Zia went out of his way to personally look into the issue. The customer service was very nice. I appreciate the personal help he provided.”
“The staff at the UPS Store on Livernois in Rochester Hills are always courteous, knowledgeable and professional. Great success with mailing packages, letters, etc… from here - I highly recommend.”
“Exceptional, Helpful and Professional Staff. Everyone was very accommodating. Thank you all for excellent customer care as we had an issue and the staff and manager worked with us to resolve it. You are greatly appreciated.”
“Great UPS store. The team is very helpful and polite. This is the only place I will drop off packaged because of the level of professionalism & consistency. Thank you team for all your help!”
“Seth is amazing! He is courteous, professional and extremely helpful! I can count on him to advise me which way to ship and get the packages there on time! I don't go anywhere else !!”
“Bottom line: Using the FedEx Onsite location inside the local Walgreens was quick and simple. With offering a place to drop off pre-packaged and pre-labeled FedEx items as well as a location to redirect/hold items at for a limited time, it's a pretty handy service. I am a fan! The Deets: I needed to get a FedEx package sent back to work from home that already had a pre-made label and packaged. In doing research to find out the nearest available FedEx drop/location, this FedEx OnSite location inside the local Walgreens came up. According to the FedEx website description about OnSite locations..."The Walgreens rollout is part of the nationwide expansion of FedEx OnSite, a network of retail locations offering FedEx pick up and drop off services, including the ability to hold packages for up to five business days." Sounded like just what I needed! These locations require that you package your items yourself and print off/attach the label before going to FedEx Onsite. They also can offer a place to redirect and hold packages there if needed instead of your home, for example. Off to my neighborhood Walgreens I went, and found that the process was pretty easy. I walked in and found a metal locker/cabinet just beyond the counter/register on the side marked as FedEx. There is not an elaborate or large scale type of FedEx presence otherwise. A staff member just happened to be standing in front of it at the time and saw the package to send in hand, walking up. She said, "You have something to send out? I will take it for you!" then took the package, scanned the label in with her tracking device, and the transaction was completed. Simple as that. Tracking was done by the FedEx app from that moment on. I had however just missed the only one pickup they apparently have in late afternoon/early evening, so the package did not get sent out until the next day. It reached the destination with no apparent issues encountered. I found using FedEx OnSite at Walgreens easy and quick, I will use this service in the future if needed!”
“The store was VERY very Pre-Christmas BusyYet, Ian was so kind so thorough & patient.I was shipping 2 items to two different states & had 5 Amazon Returns he did it all with JOYIan explained each & every receipt , stapled them & circled tracking numbershe was the COMPLETE Package & did it with ExcellenceWith GratitudeBarnabasFor what its worth, shipped on a Wednesday, both gifts arrived 2 days later on a Friday#WOW”
“The place was busy with people helping packaging, answering questions. Took about 5 Minutes to get helped but was taken care of quickly when I got to the counter”
“I am writing this review in the summer of 2024 and noting that the current staff is much better than the former staff. I have been going to the UPS store regularly for several years. My experience with the former staff was not good at all. The current team that runs this store is very polite and hard-working. With Amazon and all of the online shopping that goes on in today's world, the volume for these workers is very high and demanding. This team handles these challenges far better than any other team I have seen in the past.”
“I was treated with respect and shown to what I was looking for, but the gentleman who helped me was good natured and took me right to what I wanted and made sure that it was available for purchase. He brought it to the counter and wrote me up. He even explained the new points system. woo hoo!!! I love this store. Now more than ever since they have updated so many of the isles and programs!”
“Antonio and Shane are absolutely amazing. Every time I come in, regardless of whether it's to ship a package, print business cards, custom signs, or even my Valentine's Day(any holiday) cards or even simple print jobs; they both always make me feel welcome, address any and all questions I have and give great advice for layouts.The only time I was ever unsatisfied; which was because of my poor graphic skills, they calmly asked questions in regards to why I was unhappy with the product and then they went way above and beyond to help me create what I was trying to create.They are amazing all stars and everyone should come see them. They are the best!Thank you both so much!!!!!! ?You make all printing and shipping easy and dare I say fun.”
“Just got some of the best service ever from Renee, had business issue where we needed signs to be printed up on the fly and Renee came through in the clutch Iike a champ.”
“I recently went into FedEx to have a collage picture printed out for my daughter’s grad party and Ben was so helpful! I was so indecisive on what size I wanted, he was very patient and offered a plethora of options. His customer service was top tier.”
“The UPS store owner Niko has gone above and beyond in assisting us resolving a claim involving damaged item during transit. The long process would have been even longer if it weren’t for his decision to get involved in a big way. His kind assistance in this matter is very much appreciated!”
“This is conveniently located inside Walmart. Marlene is the hardest working person I’ve seen. She really keeps clients moving. Super kind and nice and explained a few services. Very professional and courteous!”
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“I have NEVER had a bad experience here. Each person gives you 100%of their attention while assisting you. I won't go to any other UPS store because of the high quality customer service and the multitude of products at hand! Thank you to each and everyone of these dedicated employees! You are most appreciated!!”