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February 2024 by Brandy Nicole Dean
My experience with Andrea Johnson wasn’t so fun… First she kept asking me was I on SSI? When clearly it’s check stubs for the whole year under her elbow, For the Big 3…Then she refuse to enter anything additional charity, 1099’s, or huge expenses over 15, 000$ that taxes been paid on, Then she told me like she was born yesterday The more money you make the less you get back… out of 40,000.00 earnings I received 358.00$ in a return for Federal and guess what??? All 358.00 goes to her in filing fees and She gave me not one proof of me filling taxes but her name on a generic card… and her fees stated I got the deluxe package, not to mention she rescheduled my appointment while I was on the side of her and had me wait in Walmart a additional 40 minutes and he didn’t even file his taxes.. she can keep 0.00$… Thank you for giving me her last name???
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February 2024 by Chris Mitchell
Andrea Johnson, was great and professional ! She helped me get my money fast answered all my questions and got me my maximum refund.
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June 2023 by Dylan Kaptur
Will never come to Jackson Hewitt ever again. Completely turned off by your services. Your "tax pro" Tynika C. , was very nice but she not only made an error in my total income, not only failed to file my City Income Tax return, she also failed to mention your "Worry Free Tax Protection," as well as your "Worry Free Guarantee ID Protection" to me. ON TOP OF THAT, she took the liberty of checking "I decline" on both of these policies when I had no knowledge of said policies. Now Jackson Hewitt can't be held liable for any money owed back to me in case I ever got a letter from the IRS stating I owed more taxes, WHICH IS EXACTLY WHAT I GOT!! You are supposed to be professionals. This reflects very poorly on the entire company. Good job you scam artists. If I could give you negative stars, you bet I would do that. Any one wishing to do business with these people, you make sure you get the "I accept" box checked on their "Worry Free" policies. Or just file your own taxes like I will next year. ?
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April 2023 by Anthony Wright
Lisa was great but jackson hewitt is a joke i will never come back over $400 dollars to get my taxes done i have never paid that kind of money to get my textes done im a single dadWith two kids and live paycheck to paycheck this company is a joke highway robbey do not go here
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April 2023 by Laverne Hughes
Friendly and professional service
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March 2021 by marlene johnson
Fast and very caring young lady who works there. Second year customer.