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May 2024 by Helal Islam
I went for an oil change and tire rotation for my 2022 Corolla Cross. They gave me an estimate of $199. For the oil change alone, they charged $166! I used to go to another Toyota service center in Farmington Hills, where they only charged $80 for an oil change. Next time you go for an oil change at this location, please verify the price.
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November 2023 by panther2009ful
Staff were very courteous and friendly and I didn't have to wait long for my car to get an oil change!
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October 2023 by Gregory M.
Very dishonest. They told me I needed a new left tire because of an air leak on the sidewall and they wanted to charge me $232.14 for the tire and $50.00 for mounting and balancing. I declined and I went to Costc oire Service where they said my valve stem seal was leaking and I paid $3.17 for a new valve stem. Be very weary what this deAlership tries to tell you what you need, because they are dishonest and can't be trusted.
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October 2023 by Terrance Jones
In and out…Great customer service!
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October 2023 by kal ali
Its a shame, I really liked dealing with sales so much, that I expected service department to be just as enjoyable. They will try and get away with charging you for anything and everything. Yes Justin. My brand new Tacoma was a week old and he tried to tell me that my fog lights are supposed to be loose cause I have the off road trim. And if I insist on them to look at it that he would have to charge me for his tech to look at it... I'll never return here again. Not for service, not even for a nother lease. This is the second time. I also have a highlander that needs a strut (covered under warranty). I've been waiting for the the part to come in since May. I don't know what Management does. This is my second complaint and no email or call back. Hope you shut down !Service: Vehicle Inspection
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September 2023 by sami samiyan
Customer service isn’t good. They charged me $239.99 for the diagnostic but the person didn’t tell me before have to pay cz i don’t want to do it. I clearly said him i don’t wanna pay anything cz I've l easy care. If easy care covered that then it’s fine otherwise i don’t want to fixed it... But he did diagnostic without my permission n charge me $239.99. Also his rude behaviour surprised me a lot
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September 2023 by Samiyan Samii
Customer service isn’t good. They charged me $239.99 for the diagnostic but the person didn’t tell me before have to pay cz i don’t want to do it. I clearly said him i don’t wanna pay anything cz I've l easy care. If easy care covered that then it’s fine otherwise i don’t want to fixed it... But he did diagnostic without my permission n charge me $239.99. Also his rude behaviour surprised me a lot
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July 2023 by Jessica Steiner
Ronnie was great and helped a ton with our new vehicle!
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July 2023 by Panda
Overall the work they do is fine, but if you request service that is different from the standard it doesn't get done, at least in my experience.I recently had a puncture in my tire, I saw the screw but by time I got to the dealership it had broken off and wasn't easily visible. I told them which tire so that it could be fixed during an oil change. When I got my vehicle back they said they didn't see anything and thus didn't patch it. I inspected the tire myself at home, found the hole (again) and went somewhere else to get it fixed.Before that incident, I asked to have my transmission fluid level checked during an oil change. The transmission is "sealed" and requires replacing a drain plug to check the fluid level and one or two service hours. Instead of calling me to verify if I wanted to pay for the service to be done, they told me that it would be extra after returning my vehicle. So I had to come back at a later time to have the service I requested actually complete.I haven't had any issues with the sales people actually selling vehicles but I won't be returning for service.
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June 2023 by Edmond T
Their service practices are predatory, with exorbitant charges for basic services and maintenance. I won't be returning to this dealership in the future.
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April 2023 by Alex Sanders
Employees were nice and respectful.However, when I went in their service bay was empty, but they still told me I needed an appointment to get an oil change. The next available time was two weeks away. My car also has a recall but they said they couldn't pull up that information because they couldn't access the network.In general, this location seems to below the standard of other Toyota locations.
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April 2023 by Pulokesh Mondal
I am so disappointed of their service, bcz it is going on last two months maximum times i need car stater/ jumper to start the car . I went the AutoZone to check my car battery . After checked they said the battery is bad. Then I make a appointment in this location , after they check they said battery is good. I uploaded The AutoZonereport .
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February 2023 by Kalvin Hang
Dropped by Toyota today. Picked up a nice Tuscan for my daughter.Worked with MJ today. He was a nice sales guy. Very helpful and good person.Highly recommended!
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February 2023 by Meng H.
Dropped by Toyota today. Picked up a nice Tuscan for my daughter.Worked with MJ today. He was a nice sales guy. Very helpful and good person.Highly recommended!
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January 2023 by Elya Oslan
I had a insurance claim. The damage was a bumper, compressor, and a radiator to replace. They have had my car for almost two months and will not return my calls.Services: Painting
