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September 2024 by Cindy Restuccia
This branch has by far the worst employees I've encountered than in any other Flagstar. If I could give them 0 stars, I would. They all seem to be managers with only one "worker." I have seen only one or two or no customers in the branch every time I have been there. The "managers" have a hostile manner. A Caucasian assistant managers was unbelievably rude to me. She started a heated argument. You could not pay me to go to that branch ever again. The top manager sets the tone for the branch. She is not in the least bit outgoing or friendly. What a horrible experience! Why is everyone a manager there? What happened to employees? What happened to smiles, and "How can I help you today?" Their attitude is one of "Yeah. What do you want?"
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September 2024 by Ramon “Family 1st” Spivey
I'm coming to Hayes to start my direct deposit soon I want that 350
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January 2024 by Karin Johnson
The girls are very helpful when I have questions. They are always pleasant.I've never had a problem. Thank you.
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October 2022 by jw1440
I felt like I was inconveniencing the staff upon my arrival. I will avoid this branch even though its the closest location to my house. In fact, this is the last straw with FSB, I'm going change mortgage lenders.
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June 2022 by Evelena Traykovich
Ray Cela assisted me with my mortgage. I can't say enough nice things about him. He made my mortgage work in these crazy times. I ended up getting a gift from Flagstar and brought $0 to closing. I'm beyond happy. Thank you!!
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April 2022 by Kyle St.pierre
A bunch of low-life crooks. Absolutely incompetent workers at this branch and the manager couldn't be more useless. Be careful going to this den of thieves.
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March 2022 by Pizza
I felt like I was inconveniencing the staff upon my arrival. I will avoid this branch even though its the closest location to my house. In fact, this is the last straw with FSB, I'm going change mortgage lenders.
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December 2021 by Jack B
Did not greet me when I came in. When I wanted to withdraw some cash, teller was very rude and had a nasty look on her face (Nada yousif). She also was mocking the fact that I was withdrawing cash even though I had a debit card. Very unprofessional. Will not be coming again.
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August 2021 by Marv Herm
This is the worst Flagstar Bank branch ever! Tellers always have an attitude, never greet you through the drive threw!
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February 2021 by Mike Duhaime
Wonderful a 10 star :)
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December 2020 by Jacqueline Wisniewski
ejoyed the lady that helped me. very kind and graces
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October 2018 by Samantha Stengel
Branch manager Jared is super rude, they open the branch with no tellers, manager makes customers wait while he sits at his computer and does NOTHING.... I am not the only one here waiting and i just need to make a withdrawal.
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April 2018 by Scott F.
Flagstar is an excellent bank, this branch is horrible. The service is horrific, they are idiots on a good day. They can't do simple math, they have no idea how to use a calculator, they should be shut down. This branch give Flagstar a blackeye, in fact, it gives banking in general a blackeye. Do yourself a favor and find another branch to deal with.
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February 2018 by Samantha Vapes
Branch manager Jared is super rude, they open the branch with no tellers, manager makes customers wait while he sits at his computer and does NOTHING.... I am not the only one here waiting and i just need to make a withdrawal.
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January 2018 by Mike Walker
Excellent bank with great service
