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December 2023 by Kevin Diaz
I had called Paige Garrison at Five Star Bath Solutions last Friday with an issue of water damage to our kitchen ceiling. A plumber we had out diagnosed issue coming from cold water line from the new shower that Five Star had installed. Once I reached out to Paige, we had someone (Matt) out to our house within a couple hours. Matt confirmed it was the cold water line, found the issue, and fixed it. This week we had the drywall guy out and he cut out rest of ceiling that was water damaged, repaired and painted. The customer service, speed of response, and work done was exceptional! I understand that things happen, but the timeliness of response and sense of urgency they showed was greatly appreciated. Thank you Paige and Five Star!
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November 2023 by Laura Neuwirth
Five Star finished one of two walk in showers. It was an awesome experience from start to finish. Our shower looks beautiful and everything went as promised as our salesman Tyler said it would. Tyler is very professional and easy to work with. The installer was nothing short of awesome. He even cleaned up afterwards better than any other contractor I have worked with.
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November 2023 by Daniel Gonzalez Rico
I give them one star for the quality of the materials, which is excellent, and one star for the professionals doing the installation since they did a great job and were super friendly, transparent, and communicative.I cannot give them more stars nor recommend anybody to use their services because they are not very responsive if there is an issue.It was also surprising that they took the time to send someone to measure our bathroom way ahead of the installation. Still, it was utterly useless (in our case, on the day of the installation, they discovered that what we asked for could only be installed if extra work and parts were considered, delaying the installation even more).It took more than 1-2 days to finish the installation (as it is promised not only in their ads but in the contract)Nobody was able to send me an updated copy of the contract after the modifications we needed.After a long wait and countless calls to their customer service phone, they offered me a 6% discount to cover the new parts (that were cheaper) and the inconvenience.Are we happy with our new bathtub? Yes. Was it worth the wait and uncertainty of what was going on? Absolutely not.Service: Bathtub replacement
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November 2023 by Louise Lather
I have a beautiful walk in shower installed last February that is still looking good and easy to clean. I am also appreciative of the customer service as recently, Paige Garrison was so helpful in working with my home warranty company to get a retroactive reimbursement for some of the work done. Thank you Paige!Service: Plumbing fixture installation
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October 2023 by bhargav julaganti
I recently had the pleasure of working with [Company Name] to upgrade my bathroom, and I can't express enough how delighted I am with the results. From start to finish, the experience was nothing short of exceptional, and I'm thrilled to share my glowing review.Services: Bathtub refinishing
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September 2023 by Julie Palmer
Got an estimate for a beautiful shower, flooring, but this was the first estimate I got and wanted to shop around... got an email with my "contract" that wasn't discussed, I am not quite ready to commit at the moment. Just make sure you know what's happening, I feel this was a sneaky way to make a sale. Now I go elsewhere. Also, I only have 3 days to cancel and must be done in a certain way, an obsticle used to make it more difficult to cancel.
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August 2023 by Sharon Zmuda
I would give them 10 Stars! I had a full bathroom renovation and took out my tub and put in a walk-in shower with door. I couldn't be happier. John and Isaac did a wonderful, professional job.
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August 2023 by Alex Johnson
I have mixed feelings. I love the work that was done, and they remarkably did it all in one day. What I don’t love is the mess that was left behind. Pieces of the old bathtub and wall tile. That I had to clean up myself. In some ways they went above and beyond and repainted part of the shower ceiling but…not the spot they hung a new shower rod in. And while they did install a window kit. The window doesn’t function anymore and I had to call to get them to come back. Which they did at an unannounced time. No call the day prior, on a day of my choice , thank God I just happened to have the day off. Otherwise I would have missed them. They did put the handle that was broken off the window back on but stated that it “wouldn’t do much as the window still doesn’t open. But pics and videos were taken.” They couldn’t get in touch with their project manager so I should look out for a call at some point today or soon. I would also suggest shoe covers it’d just be appreciated
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June 2023 by Kathy Gee
Khalil is a professional installer. He was extremely dedicated to his work and truly cared about getting everything right on the job. He was very informative and wanted to be sure that I loved the walk-in shower installation! He was a kind young man and a very hard worker!Services: Bathtub refinishing
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June 2023 by Nancy McPhillips
Al and Nick did demo down to the studs to replace my old tub with a walk in shower and fold up bench.I also had flooring done and my old tile backsplash covered.Al had to do some problem solving with some unexpected plumbing and vent issues which all worked out.They were clean, pleasant and willing to explain the process.Services: Install flooring
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June 2023 by Barbara Drouillard
I love my new shower. I did have a few issues and PAIGE GARRISON was the most amazing customer service for this company. I hope Paige get recognized for her concern for the work being done correct.
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May 2023 by Kristin G.
It's been over 2 months and my bathroom model still is not done. Had four different installers over the house. Each one made the job even worse. Five star bathroom model. Really contracts out people that don't know what they're doing. Haven't been trying to get a hold of the sales person. Still hasn't returned my call in over a week. Do not recommend this business to anyone
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April 2023 by Patricia Bennett
Awesome! I was amazed at the finished product. I had my bath tub changed over to a walk in shower. They did a great job, and were respectful of my home. They made a huge mess with the demo of the tub and then cleaned up every spec of dust. I highly recommend!
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February 2023 by Dj Mathieu
They installed the new flooring like it was a sub floor every cut is off and just filled with caulk the tub was installed over the flooring and not mounted and. secured properly it took them 120 days and they never finished it instead gave me a small discount. Think twice before you use this company and if you have had work done by them odds are it installed wrong. Because their lead installer agreed it was installed wrong and said no That's how they install all of them. I didn't mention any names because I am trying to keep This as polite as possible compared to how mad I am about crapmenship work that was done on my houseService: Remodeling
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February 2023 by J. Montoya
The installers were very conscientious about my house, they were on time, answered all questions, were very professional. We ran into an issue with the drain and the guys came up with a couple of options, neither of which costs anything additional. To me honest I have a couple of minor issues, they'll take care of, other than that I'm happy with my new shower.Service: Bathtub replacement
