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May 2024 by Jazmin Carter
Worst customer service ever. Family Dollar always need $1's and $5's, so when the cashier asked if I could instead pay with singles and fives instead of my two $20's, I said okay, even though my total was $34 and some change. Big mistake. I went out to the car to grab one $5 and $10 worth of singles. When I came back in, he was ringing up a customer. When it was my turn again, I paid, and then he realized the previous customer took my bags. He ran out and came back with one bag. He told me that I would need to go grab the things that the other people had. I was already pressed for time considering the fact that I was fresh off work. He said he would ring me up again when I finished picking the things. I grabbed two things and then I came back up to the register because I just wanted to get a refund and go home. While ringing up another customer, I heard him say "yeah, I just didnt want to yell after them to tell them they had extra stuff". I got upset. Him wanting to waste my time because he didnt "feel" like getting my stuff back after I went to my car to grab 10 singles and a $5 for him (which is something I didnt have to do) is simply rude. To make things worse the supervisor/ manager didnt make things any better. Her phone call was too important. After I requested a refund because I simply did not have the time to repick the items I wanted, she says she needs the items to scan to process the refund. She then takes her time picking the items because again, her phone call was too important.
So after wasting a lot of my time, the cashier is ringing up other people and just my luck, a product rings up wrong. So because I am "after" the current customer in line, I have to wait some more while she takes her sweet time to go back and look at the shelf, the product was located on. Then the cashier asks me (because I now have all the items) would I just like to be rung up. I told him that I still wanted the refund. Why would I still give you "change" when you have completely wasted my time and did not even say sorry or "my bad". Neither him or the too busy supervisor/manager said anything. I guess they are used to treating customers that way and customers still buying from the store. I will never shop there again.
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December 2023 by valaida Lovejoy
Everybody that works their makes you feel like family...very helpful
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October 2023 by Niki7732
Seems understaffed.
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August 2023 by Patrice PT
Staff pleasant and large variety of items; store was organized.
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August 2023 by Taqwa Mumin
I bought a gift card here and it didnt even activate!!! What the heck!?
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July 2023 by Deborah Webber
Looks great after remodeling, very organized, great customer service ?
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June 2023 by L Jablonski
Some stuff was too expensive for a discount store.
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March 2023 by Debra Mack
I found quite a few things I wanted at a good price, I was leaving there at around 3:45 and the young lady was closing the store she locked the doors right after I left I thought it was odd turning away customers that wanted to shop when clearly the sign said close at 9:00
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November 2022 by frank babowicz
Very clean.and orderly.friendly helpful staff
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July 2022 by Jillian M.
It's not good when the employees carry on their conversation about a fellow employee and barely acknowledge customers at checkout. This was done to me and another customer. Also, there was packaging, debris on the floor in one aisle in a spot where customers could have easily tripped and fallen. I won't be visiting this location anymore.
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July 2022 by Johnathan Rodriguez
Really good store to shop at I recommend ?
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July 2022 by Shawn Sterling
This store is ok but I just found out about the new huge Super Dollar store on gratiot just north of 16 mile rd 37665 s gratiot ave. Clinton township. That store is amazing and literally has everything and it’s very reasonable!
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July 2022 by Kristie M
Clean store. Very nice staff!
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June 2022 by King Derf
Feel sorry for any delivery driver that unloads here. Unmotivated staff, terrible rollers, and will take twice the time to do your offload.
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June 2022 by Susan Hebert
Could be stocked better but okay
