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January 2024 by diamond
I've been with extra credit union for a year now and they are amazing. Michael Carr is one of the kindest, understanding, and helpful banker. He has helped me along the way with purchasing a car and being there for me when I needed understanding with my finances. Because of him and extra credit union and how they treat their members, I will always be a member!! I recommend wholeheartedly.
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January 2024 by Britney Evans
Excellent Customer Service. Everyone is very kind and patient with questions and understanding. I love it here thus far. Best Credit Union I had.
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December 2023 by Matthew / TG Mester (Arcangel of Consequences)
One ATM that never receives enough service. This has led to me being overdraft and unable to pay bills three times this year alone. Regardless of if my money is returned, these issues are able to be avoided and haven't been addressed for over 5 years. Go somewhere else
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December 2023 by John K IV
Working with Mike Carr was easily the best interaction I’ve ever had while working with a bank. He was always available, response time was amazing, and he made the whole process extremely easy for me no matter how many hurdles I threw at him. His energy level and excitement for getting the process handled is unmatched.If I could give him 10 Stars it still wouldn’t be enough.I can’t recommend him enough.
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December 2023 by Heidi Sullivan
Taylore helped me apply for an auto loan and she did a phenomenal job! The amount of patience this women had and how understanding she was, was just the type of person I needed! She not only was professional but personal too! She was able to help me get exactly what I need and make it happen all within 24 hours.
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December 2023 by kirk lee
Spectacular experience, from educational money management to savings options to secure online money transfers/check deposits and in-house wire services (special thanks to Lynda, Taylore and the Extra ? pleasant woman at the main branch entry counter for making our most recent experience effortless). Extra Credit Union is and continues to be the #1 reason for our financial success. Thank you kindly, your loyal members since it was called Warren Schools Credit Union, then Metro Credit Union ???.
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December 2023 by marltoni
I’ve been an account member with ExCU since summer of 2022. Every encounter since has been amazing! Gwen, in Member Services, has been so helpful since being assigned to my case. Couldn’t ask for a better credit union ❤️
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October 2023 by R Brwn
This customer service rep in loan, Katelyn G. In Washington Township, MIis the most condescending, entitled, misinformed service rep.She spoke about reducing my cc from 5k to 2500 and than she reduced my limit rather than leaving the limit and just paying half as discussed.When I addressed this she stated that “I misunderstood her” she never apologized or stated perhaps we misunderstood each other because I definitely did not want to be maxed just at a lower limit. She’s the one that’s slow, I have my MBA, and this poor customer service has me questioning me doing business with them ever again.When I decided to go with another contractor, she threatened and said, this is the last time, (it’s was only done once)And that my contractor I picked had 2 bad reviews, so what was I really trying to do.Accusing me, this lady is crazy, all in the meantime, I’m paying back the entire loan bi-weekly.This lady definitely is young has poor customer service, and has multiple complaints, with no resolve and no training.She needs to access who’s she’s talking to, and think outside the box, and recognize the history of the customer.I’ve dealt with this credit union for everything and this ONE bad seed affecting me doing business with them again.Writing a complaint with the attorney general, and the CFPB in the next 7-10 days.No manager has reached out, no one rectified my cc limit, no said a thing to me. The bank is in business to collect interest and make money off my money.They are not doing anything to retain me.
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October 2023 by Kyle Neill
I have been banking here for years and never had a bad experience. They are always so helpful, and will help you achieve your goals financially. I have been working with Michael Carr for the past two years or so now, and he has been amazing at helping get some loans and helped me get back on track financially. Thank you for all your help!!
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October 2023 by Island Vibez
I have been a member of extra credit union for a few years now. When no one else would help me they did. They prepare you for your future plans and always try their best to help when needed. Mike Carr has been a life saver. He is responsive and caring and makes sure he does all he can to help when needed. I have continued to always reach out to him when ever I am needing any assistance. I am so grateful for him and the heights he goes to help me through difficult times and decisions. I couldn’t recommend extra credit union or Mr. Carr enough. Thank you!
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September 2023 by Brianna Dorrough
I wish I could give Extra Credit Union 100 stars. I received exceptional customer service and I could not be happier. If you are in need of an auto loan, personal loan or just want a bank branch that cares. I encourage you to visit and become a member of Extra Credit Union.
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September 2023 by Kaitlyn King
We recently had a chance to work with Michael Carr for some financial loan things and he was nothing short of fantastic! He truly helped us be able to get a new car and take care of some other financial problems. He went to bat for us with the underwriter and he truly listened to what we needed most. He was was patient when I had a billion questions and he answered every one without hesitation. I highly recommend Michael Carr and Extra Credit Union for all your loan/financial needs!
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September 2023 by Bronco 77
Horrible experience with an auto loan application. Mislead by my consultant on the application process and gave me the overall worst experience I’ve ever dealt with, at a Credit Union. Connie was very unhelpful, short, condescending, and told me personally that “let’s face it.. your income isn’t that great”. I couldn’t help but laugh as I knew this was no longer a loan application but perhaps a prank or just an interaction with someone who doesn’t care about their job or the community they serve. Your best bet is to go to any other Credit Union in the state of Michigan. Many others out there, check google and read reviews. I’d recommend avoiding this place to all new customers if possible. Sad part is that I know someone personally who referred me to this institution yet my experience was so awful. The specialist I dealt with is definitely a bad seed. If you unfortunately decide to roll the dice and do business here, I hope you have better luck than me and get any other lending consultant than the one I was given. Nothing would make me happier than the “Extra Credit Union (Owner)” replying to this and telling me they’re able to pull the call, review it and set me up with a conference call to discuss my experience with my consultant. Note: For all Newly incoming members applying for an auto loan - I was told by my consultant that this is heavily a “relationship based” lending institution, and you will have to build up a repertoire (setup direct deposit, get their credit card, etc. ) before being eligible to get as little as a penny for an auto loan. Even if you have top tier credit. Does this sound correct?
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September 2023 by Kevin Foust
Lisa in the loan department is the best.My experience today was outstanding, she went way above and beyond her job today. Making my loan process painless as possible you can't ask for a better person to help you. Again Thank you for all your time and effort today.
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August 2023 by Ann Spencer
Absolutely the best! Helpful, professional and goes above and beyond for their clients / customers. Mr. Carr has benefits our Go To guy and he's never failed on help me and my husband and now my daughter!
