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December 2023 by Mike C.
made an appointment to get tire pressure sensor fixed ,rotate tires,balance ,and inspection. dropped it off 8:30am. manager told me not sure if we can get to you today. then gave another excuse we don't take appointments for this. I told him I called there store and they told me to make an appointment. so totally contradicted themselve. went back at 3:30pm. they haven't even touched my car. gave a different excuse of they only had 1 mechanic which I can see they had several. so I repeated I made an appointment this is unacceptable the manager literally just walked away and handed me the keys back didn't say anythin. this place is horrible I've purchased atleast 6 sets of tires from them I won't be going back
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November 2023 by Keri T
I went in to purchase a new tire to replace a leaking tire that Jeffrey Kia keeps plugging. They told me I didn't need to buy a new tire. They were able to patch my tire and tested it in water to make sure it didn't leak. I figured there would be a charge because I didn't buy the tires I have from them, but they didn't charge me anything. Brandon P. and DiMarco J. took fantastic care of me, and I so appreciate it. When I do need new tires, I'll be back.
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October 2023 by Kiss Simona
I am very disappointed with this Bell Tire. I went there for an alignment after I had my mechanic change every part yesterday. And they try to convince me to pay for the same parts $900 and tell me that they could not make the alignment . They must think that being a woman, I don't know how things work.
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October 2023 by Meghan Blocker
So I went in for a alignment that they didn’t do right on my front they tell me that my rear trailing arms and control arm needed to be replace the guys shows me both of them which one was the top control arm but in the paper work they put the lower forward one’s so I ask the guy can he ask and confirm which one it was, he says the paper work says what it is, I’m like your guy in the front showed me top can u just confirm with the mechanic that looked at my car and then he gets all snippy that if I let them do it that they would make sure the right parts get in on, mind u they trying to charge me for each trailing arm $881 bucks when the oem part from the dealership is only $60 bucks and they don’t want to install the dealer parts beware they try to rip you off especially if your a girl not knowing I know how to work on cars too smh
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September 2023 by Misty Queen
told me a wheel alignment wasn’t possible if my suspension wasn’t brand new that my control arms, etc would become loose (it’s all been replaced in the last year) and tried to over charge me. will not be going back here my mechanic only charged me 50$ and said it was ONE side that needed an alignment.
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August 2023 by Kelly Lawrence
Honestly, they are the best here! Someone vandalized my valve stems, so I brought my car here. They were phenomenal with the repairs. They were fair, courteous and honest--specifically Todd. I truly appreciate you for what you did! Thank you!
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August 2023 by Rebecca Buzsaki
Excellent customer service! Stopped with my rental car that had tire pressure warning light on. Service guy happily added air to all 4 tires for me!
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August 2023 by John S.
By far the worst Belle Tire in the state of Michigan ! These jokers told me theycouldn't swap 2 brand new tires for me because I did not buy from them.I couldn't believe they actually told me that ! Its the most ridiculous thing I've ever heard !A tire shop that won't swap tires UNBELIEVABLE !!! Avoid this store at all costs
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August 2023 by Scott T.
had my car there Sterling Heights store for new tires. the problem is that they told me the alignment could not be done due to bad front control arms and bushing. I thought something was wrong with this information and they wanted to charge me around $600 - $700 to fix it. they already had the new tires on and off the rack so they did not even show me the controls arm issues.they didn't know I just had a safety inspection done by the dealer where I bought the used car. So, just to be sure I took the car to another place who told me there was nothing wrong. funny thing is I took the same car to another Belle Tire location told them the story and they check and said nothing was wrong and did the alignment with no problems.just be very careful if you visit the Sterling Heights store for tires. if they advise if mechanical issue I would get it checked by your mechanic that you trust. 2 stars because they put the new tires on. if it wasn't for that it would be 0 stars.
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July 2023 by L C.
I stopped in the location at 32699 Van Dyke this morning to have a tire pressure monitor replaced. In addition, I asked to have an inspection done on my suspension since I can hear there are some issues going on. Rob P. checked the vehicle history and said "We have done inspections in the past on this vehicle, have those repairs been done?" I replied "yes about 3 years ago." He replied to me "The last inspection was done in 2020. We have done inspections on this vehicle, but we have not done the work. People do not usually have inspections done on their vehicle at places where they won't have the work done." I asked him "isn't there an inspection fee?" and he has yet to answer that question. This encounter has me considering taking my business elsewhere. If he checked the history further, he will see the numerous sets of tires that I have purchased for at least 3 vehicles. He will also see numerous repairs from suspension to rack and pinion dating back years. This was unprofessional and does not represent the previous positive encounters I have had at this location. I am not looking for a free inspection; I know that inspections cost, but to basically force me to get work done with you did not leave me feeling good about this visit. People shop for work to be done all of the time; what makes this different? Belle Tire gets pricey sometimes, so shopping for an affordable price is not unheard of. Not a great visit. I gave 3 stars because my tire pressure monitor was repaired quickly.
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July 2023 by Rob G
Before I had called this location, I had accidentally called the Sterling heights location. They were nice people and said that they were able to mount and balance my new tire on my wheel no problem…. Not realizing it was the wrong location I said I will call this location at 14 and van dyke before I drive out an extra 6 miles because this location was closer. As soon as they answered here they had and attitude right away. Also I was told that in order for me to get tires mounted and balanced I would have to purchased the tire from them… now remind you that the other location up the road told me it was no problem. I will not deal with belle tire again after this incident, years ago I came here to this location and I remember I had problems after my tires were installed, I figure I’d give them another try. Ended up going to Discount tire at 16 & van dyke and had no issues also was cheaper than belle tire!!
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July 2023 by RAJU ISLAM
Please try to avoid this belle tire. I got four new tires about a year ago and was charged $1300 including tire warranty. Now one of the tires doesn't hold air, so I took the car back, and the representative name "John" said they can't fix it, the warranty doesn't cover. What kind of tires they put on and what kind of warranty?Please avoid bell tire, they ripoff cuatomera.
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June 2023 by Beshoy Amin
Literally worse customer service ever i walked in i was the only one there and he look at my car and tell me what year is your bmw. He was like take to dealership to do the alignment even tho i got my car alignment done there before he was like takes special machine and lie don’t stop here he goes in back and check with “guys” he told me 7 hours. Don’t be lazy to do your job and lie.
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June 2023 by Andy Pastrami
Got 4-set Kelly 55,000-mile tires & front brakes, too. I just wished I'd have waited on purchasing the tires, because Goodyear helped sponsor memorial day sale which was almost 4X the amount of mail-in rebate { compared to my $25 rebate }. & I missed the manager on my original time there, so I came back to get the mail-in rebate form. He had to put some special #'s on the lower left bottom of the form. Don't let them scam you out of your mail-in rebate form like they did ME on May 5th @ close to closing time!
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May 2023 by Geary Hanson
very satisfied...the staff at this particular Belle Tire are polite, knowledgeable, and get things done correctly.
