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February 2025 by Ash S Bush
Horrible customer service!!! DO NOT SPEND YOUR MONEY HERE!!!
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February 2025 by Ash Music
Wish I could give no stars, they need new cashiers because they have catch attitudes for no reason. I wanted to load money on my cashapp card & the cashier was very rude when I accidentally said the wrong amount, then wouldn’t load my card saying it was down. I was able to go across the street to family dollar & load my card instantly. I highly recommend you don’t go come here
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January 2025 by Alishia Danner
I stopped in around 10:20 this morning parked right in front of glass windows where cashier is. bought 2 pks of cigs walked out opened my back hatch took out my windshield washer fluid and started putting it in my car. The cashier taps on the windows has me come back inside then tells me I need to pay for that. When i told him to check his cameras it's mine and I never even went near the other side of building where they keep thiers he get offensive. He refused to apologize instead proceeds to take pictures of me on the phone while I'm outside my car. Accusing innocent people of a crime is a crime itself. This man can face $10000 fine and up to 6 months in jail or both. Not to mention I wonder how many other innocent people he has accused ...just my luck though I always park in front of cameras. I will travel out of the way from here on out instead of using my neighborhood location close to home. I do not recommend using this gas station. Thisnis not the first time this man has accused innocent people chased people with a kitchen knife even screaming at customers for no reason. This is the worst location ever .
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January 2025 by Demariez Tucker
Employees aren’t trained, most don’t know about the mobile app night shift guy complained that I used the and tried to make me pay twice
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November 2024 by Tanya Mundt
Worst customer service I've ever experienced!! Same guy works at the one at 10 and Groesbeck too. I will never be back to either location and I'll be sure to be telling all my local friends!
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July 2024 by T Marie (T)
Worst experience. Took my kids there on 7/11 for Slurpee day. Didn't even want the free slurpees. We were actually paying. Staff "directing" the customers lacks customer service extremely bad. The way this man spoke to me was wayyyyy out of line. Especially since we did nothing wrong and I had fairly young children with me. When he was told just that he began talking to his co worker in another language which made me extremely upset. What could you possibly be saying that you couldn't say to me when you were speaking English?!?
I won't be returning here again and I won't be suggesting anyone else go there either unless they want an bad experience. Sometimes people are in customer service and seriously lack the skills needed to do it effectively.
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May 2024 by 5hine Way
Corporate needs to watch the footage from this date. The cashier chased a young man out the door for either stealing or forgetting to pay for a bag of chips. The cashier had a kitchen knife and what I want to know is if he was really willing to chase and harm that man over a bag of chips. What was the goal? Stab him til you got it back? I’ve worked for several companies and his behavior was just inhumane. You don’t chase anyone with a knife. Weirdos. Never coming back here and if you value your life you shouldn’t either
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May 2024 by sparkle jones
Terrible customer service ??
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March 2024 by James Satterfield
Got my debit card number stolen from there
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February 2024 by King Hell Rell (HRMG)
Dear owner/FRANCHISE PEOPLE!!!! It’s emotinally distress to offer a service to a customer then make limitations that were not aware of!!! For an example, I technically can make as MANY transactions as I want in ANY location and can decided to cash back for each service!!!!! If NOT that should be made clear when looking up said service at that establishment. Or just not offer it at all if it’s going to be a burden on the employees to keep their end of the stick!!!! It’s 11:50 Sunday night. It’s only one guy there. After I came all the way here I noticed the limit was only 10$. So I offered to make another purchase (he was mopping the floors and cleaning up the store) Al tho it was other ppl in the store they was not in line so my point is, he could’ve easily cashed me out. I frequent the franchise very often and do not have this problem! I noticed this is more than likely an high school student. This is why EXPERIENCED customers service reps is needed!!! ESP FOR THE NIGHT SHIFT!!! Now if I voiced my opinion and spoke how he felt I would’ve been causing a scene. But it’s not fair to have to guess how the store clerk feel in order to get a service that the company offer 24/7!!!! Just like they put up a sign to say the ATM IS OUT OF SERVICE (they have two on the front doors) and a “NO LOADS” signs implying their not loading cards but no mention of “cash backs are limited to 1 time, no matter how much you buy from the store you only get to use that service one time each day) see how you could save the headache???? I’m only writing this in hopes you guys work on training!!! If this happened again I can tell you I will challenge the policy’s at said establishment!! I’m giving him a very nice pass!!! This is metro Detroit!!!! I expect the owners to act like it!!! And to follow the customer service laws in AMERICA!!! And the franchisee laws in AMERICA!!! And teach them to the employees you hire to represent you guys stores!!!UPDATE!!!!!! I spent ten mins writing this post obviously I didn’t want to write and drive it’s now 12:05 tell me why as I was pulling out the police was pulling in and turned around and followed me (because I believe the employee called them and must felt bothered I decided to wait a few minutes before I pulled off.) this is why you can’t feel sorry for non Americans sorry but not sorry!!! And the Americans that encouraging this shame on all of you mfd!!
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September 2023 by Dawn Gambill
Slurpys melt before leaving the store. Floors are always sticky. I got here just $5 as I began to pump the gas didn't pump for the first $1.75. I will never get gas here again
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September 2023 by T Mellos
The Fithiest store I've ever seen. Good thing the candy bar I wanted is sealed in a wrapper, and it's a candy I can't get elsewhere, or I'd have never set foot in there. Parking lot looks like a garbage dump. Aforementioned candy had sticky drops of something all over them. I had to pick though for good ones. I'll order them online next time before I ever go to this hole. Grody.
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July 2023 by Lab H
Nice and clean place and amazing customer service. Shorif is one of my favorite employees and I always get to see him. Very respectful and always has kind manner. Will definitely come here more often
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July 2023 by Keoni Sanders
The clerk Tarif is ignorant and needs more customer service training
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July 2023 by M.google
The customer service here was not good. I spent $39 on snacks for me and my kids went to the register said hello the cashier did not respond with a Hello and had a very mean demeanor like he was having a bad day so I will not be coming back to this 7-Eleven. No receipt, no thanks come again. I will not be returning. Not even for Gas
