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November 2024 by Cindy Smits
The sales and installation process went smoothly. A few months after installation one of my vinyl planks lifted and separated. I contacted the store and submitted photos as requested and was told I would get a response once the installation ma ager reviewed everything, but I never heard back. Several emails were sent over a few months time and still no response. I would never recommend this store due to Extremely Poor Customer Service!
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October 2024 by Stacey Conway
Gemma was very knowledgeable and responsive when choosing the carpeting for my new home. Michael, the installer, and his partner did an excellent job! My floors are beautiful! I will recommend this team in the future.
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October 2024 by TJ Saad
We had hardwood floors installed and the entire experience was an absolute pleasure. Sales team was helpful patient and offered great suggestions. When Mike came out to measure he was helpful, friendly and explained all the issues that may arise and very professional and knowledgeable. The installation by Dan was done as if he was doing his own home. 100% satisfied. Everyone was on the same page. All of the information we received was consistent. Great price too! Beat national flooring companies and big box Couldn't ask for better! Knowledgeable, professional, and very friendly. Thanks Modern Floor!
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April 2024 by Chris Freeze
Modern One in Walled Lake is the best! They have an abundance of selections, sales people/customer service is outstanding, installers are top notch. We have had them install carpet, which was done perfectly. When we were shopping for hardwood flooring alternatives, they educated us on the best options and we could not be happier with our choice. They will even bind carpet to make custom area rugs! And on top of it all, their prices are fantastic!
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April 2023 by Jessica Brisbois
Once again Modern Floors has delivered for our family. Shortly after our first child was born they redid our carpet throughout the house and did an amazing job. We had a kitchen remodel this year and were thinking maybe we could save some money by doing the floor ourselves. When we went to start it became very clear how big of a job it would be. I got Gemma on the phone and the incredible knowledge she had about what would make the most sense for our situation and our house made it SO clear how much we did NOT know about floors. She immediately gave us confidence that they were the right fit for the job and they were absolutely worth every penny. I’m so relieved we dodged headaches and got the job done right in our most used room in our house. The floor is gorgeous and I would recommend this company to anyone - they were fast too - which made a big difference to us!!
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December 2022 by Denise P.
This is the best place to buy flooring. Our salesperson, Harriet, was knowledgeable, informative and extremely helpful as we shopped for the perfect carpet for our home. Installation had a couple hiccups but once completed the results were exceptional. We love love love our new carpet.
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November 2022 by Bonnie Lieberman
Loved sincere one on one
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November 2022 by Evelyn Beam
I would highly recommend Modern Carpet to anyone looking for quality products, salespeople who are knowledgeable, and installers that are professional and polite as well as amazing! We worked with Bill and Harriet in the store and they helped us pick products that were superior to anything available in the big box stores. Juan and his team of installers were awesome. They left our home cleaner than they found it, and not just in the rooms they worked on. They told us the install plan and they followed it exactly. Go ahead and compare stores, but bring their sample and prices to Modern Floor so they can show you why you will be happier with them.
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September 2022 by Mike Lebow
Harriet was extremely helpful. After explaining to her that one of my dogs has a unique floor scratching habit, she steered me away from berbers to something that looks a lot like a berber but won't be destroyed by my dog. Also, both the measure person and the installer were great to work with
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May 2022 by Linda Goodman
I previously bought carpet here for my family room and returned preparing to purchase laminate flooring and carpet.The person who was coming to measure called my husband a day early and my husband thought that this was a spam caller. There was a huge misunderstanding and my husband apologized.This company decided that they did not want my business.I am in the service industry and honestly cannot believe that this happened.Is this company so wealthy that even after my husband apologized they don't want our business?I was going to pay cash.Please know that apparently this company feels as though they are doing you a favor working with you.
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December 2021 by Jennifer Beam
I would highly recommend Modern Carpet to anyone looking for quality products, salespeople who are knowledgeable, and installers that are professional and polite as well as amazing! We worked with Bill and Harriet in the store and they helped us pick products that were superior to anything available in the big box stores. Juan and his team of installers were awesome. They left our home cleaner than they found it, and not just in the rooms they worked on. They told us the install plan and they followed it exactly. Go ahead and compare stores, but bring their sample and prices to Modern Floor so they can show you why you will be happier with them.
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November 2021 by CJ Stewart
Amazing job on my office redo since I’ve been working from home since the pandemic started. Tons of selection to choose from, very knowledgeable and friendly staff and when you start the process you get a dedicated salesman who will be your contact for the whole process which makes it so much smoother than other places I’ve used. Installers were a little short staffed last minute on my install date but they communicated well and made the extra effort to get my install done within 24 hours of the original time. The installers were so sweet too. I had the best experience here and will be using them again when I do the next room. Hopefully our salesman, Mike, will still be there when we do. Thanks for everything Mike and the whole staff!!
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May 2021 by Nathan Barnett
Absolutely great experience with Carpet One! We’ve used them for multiple flooring projects. Most recently to replace the main level of our home and we couldn’t be happier. The team at the show room is always so helpful with design ideas and picking out products. The installers were great and did an outstanding job. Would highly recommend Carpet One for any flooring projects!
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March 2021 by K W
We used Modern Carpet a few years ago for a new carpet install, and after some water damage, hired them again to come out and replace the padding and re-lay the carpet. Very professional company who knows their stuff. Mike, Mike and Harriet were great. Highly recommend Modern Carpet to anyone.
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January 2021 by Norm Solomon
Need carpet and flooring, this is the place to go. Great service, support and guidance. Extensive selection!!!!
