“I came in to sell my phone I owned, I got a price way beyond my belief. This is called Eco star wireless. They don't try to sell you anything they supply everything a cell phone owner would need at extremely discounted prices. This door has 2 of the most friendly men I've ever met and they were so helpful in teaching me a few things I didn't know I highly suggest the store I know I'll be sending every one I know. More than 10 stars******”
“Orchard Lake location was amazing. They made me feel like i was their favorite family member they did everything they could to help me resolve the issues i was having. I worked with the manager and two employees to try to get my phone number moved to AT&T. I was treated with respect and kindness. It has been a very long time since I have experienced such effort and genuinely concern to get these things resolved as quickly as possible. I would not recommend to go anywhere else.”
10AM - 7PM
3495 E West Maple Rd, Commerce Charter Twp“Zeke helped me a month ago when i stopped by to check if i wanted to do a trade in for the new iphone15, he got the key to the display phone just so i can see it in my hands. he was very helpful answering my questions and concerns for a trade in, i ultimately decided to proceed with the trade in and he was very helpful making sure everything transferred over. dont pay attention to the negative reviews about Zeke because he went above and beyond. Would 10/10 recommend people to see Zeke”
“Major shoutout to Robby and Drew for helping me with my wild phone situation. They were so kind, understanding, and helpful while trying to piece together this crazy situation involving my bill and a work line, that was screwed up at the south Lyon location. I can’t thank them enough! Fantastic employees and were able to help me lower my bill, and provided me with several options moving forward regarding my situation. Come to this location over south Lyon!”
“Wireless Guru is always a go to for my family. He often helps us with iPads that my kids don’t take care of properly and is quick and efficient. Timely, generous, and always willing to help!”
“Nikki was outstanding in her support of my purchase of a new phone & Ipad. Her disposition not only with me but other customers I observed was exemplary. She is knowledgeable & kind. Great employee!”
10AM - 7PM
28870 Wixom Rd, Wixom“I went to the Wixom store on Wixom Road. Robert took care of my problem. He listened and shared information with me as well. It was good to know that I could do what was told to me. Great customer service and my favorite store! Thank you Robert!”
“I detest visiting cell phone stores, but yesterday, my daughter and I had the best experience ever!! Working with Matt was an absolute delight!! I was amazed at how effortless the process was. Matt is truly an invaluable asset to AT&T. I will highly recommend everyone goes to this store. It was such a great experience!!”
“Tricia was fantastic! She was able to squeeze me in while she was helping two other customers to replace broken screen protector. She had excellent multitasking capabilities while maintaining kind customer service to all! I have always appreciated the staff here at this location. They do an awesome job!”
“Nash is exceptionally good at his job. I had an iPhone 13 that was bent in the center like a banana and had a cracked center frame. I called 6 separate repair shops and none of them would even think about doing it. Apple was planning on sending it to some specialty repair place and charging nearly $500 as well as taking multiple weeks. Nash did it for $370 and it literally only took him an hour and a half to do. That involves a new front screen, new center frame, new back glass, new antenna, new cameras and new charge port. My phone looks and works like brand new. I’m beyond impressed, thank you sir!”
10AM - 7PM
320 Town Center Blvd #2, White Lake“I needed a new phone and Garrett at Verizon was just as professional, helpful, and kind as he could possibly be. He made the entire experience so easy for me (I sometimes have trouble with technology). It was an absolute pleasure to go through this process with his help.”
“Great experience all the way around. Cameron greeted me and made sure my time there wasn’t wasted. Answered all my questions and I was able to make the right purchase. While we waited on the phones to merge information we had great conversation to pass the time. He was able to take care of multiple customers as well. I recommend this store to any and everyone. Thanks again!”
“Had a wonderful time getting a new phone today. Will definitely always come back to this location!!
Special thank you to Leo who helped me get everything situated and answered all my questions! Also shout out to his two associates, Roman and Ashton, who were fantastic. Thanks again guys.”
“Noail was extremely helpful and very knowledgeable. Answered my questions, I ended up with a great phone and I would definitely recommend coming to this Metro because of him and all his help.”
10AM - 8PM
26050 Novi Rd, Novi“Great service, fast experience getting a new phone when mine died—thanks, Travis! Watched him have to deal with some irrational “customers” & he did as well as anyone can in that situation!!”
10AM - 8PM
9064 Highland Rd, White Lake“5.14.24 I took my old I phone into the store because I was unable to transfer the date, I have to admit I couldn't follow the directions and I was frustrated. JACOB welcomed me and did all the transferring. I was amazed at how quickly he did it. I would still be doing it if I hadn't gone in. He explained what he was doing and told me if I had any questions or concerns to come back. He was very knowledgeable about things and I felt so happy when I left. If you need a new phone go see JACOB. I give him a 10+. Thanks Jacob.”
“I went in the store to change phone carriers and get their home internet services. Chase assisted me with everything taking almost 2 hours of his time to get me squared away while still assisting other customers at the same time. This is the only metro location I have used or will ever use. If you want a true customer service experience go see Chase and crew. Thank you again Chase for the great service and experience.”
“Rani is an Excellent Provider Owner. Rani is Extremely Helpful. I am so appreciative of his Professionalism. I Love to come into his store he goes out of his way to help you.”
“I went there to get two new lines, and Kathleen was amazing. Very helpful and she was very nice. I know if I need anything or have any issues I will come back and she will take care of it.”
“I've been with Metro for a long time but this was the best in store customer service I ever had. Adrian was so nice and activated my phone in under 10 mins :) They were super nice and gave great advice. If your looking for a Metro Pcs store that will help you this one is it. :)”
“Brian & Adam were both very helpful and I didn't feel I was being pressured into buying a new phone. They took time and researched different programs and informed me that there were savings on the table that I was able to take advantage of. I ended up upgrading into a bundle package because of their patience, explaining everything to me and not talking at me.”
10AM - 7PM
37304 Six Mile Rd, Livonia“Most Verizon stores I dealt with had very, poor service. And when you actually got service were very pushy trying to sell you a new phone or features you don't need. Not this Verizon store, they (primarily Jawan) helped me improve my elderly (with absolutely no tech skills) mom's current cell phone, so she could better function with it. This took 2 visits, but Jawan took the time to help us with the various settings to make them elderly-friendly, gave us his honest opinion and didn't try to convince her she needed a new phone (she'd never learn how to use it)”
“I recently visited the Verizon store and had the pleasure of being helped by Nick F. He went above and beyond to assist me with everything I needed. Nick was polite, patient, and respectful throughout the whole process. He took the time to explain everything clearly and made sure all my questions were answered. He also double checked everything was working my phone before I left. His service was exceptional and made my visit smooth and stress-free. Highly recommend Nick F. to anyone visiting the store. Definitely a 5-star experience!”
“Always a great experience. Alvin and Carlos always answer questions thoroughly, handle issues quickly, and maintain the highest levels of integrity and quality customer service.”
“I fell in Whitmore lake with my phone in my pocket and had to get another or switch back to my old one. The salesman at Metro was very helpful and patience. Definitely will be back when I need a new phone”
10AM - 8PM
5121 Highland Rd, Waterford“muhammed was super helpful to me last night, i went in 30 minutes before closing to upgrade my phone and he stayed past closing to help me out! i will definitely be going to him in the future for any phone issues i have.”
“The staff here are very friendly, they speak Spanish and English, they teach you how many things work, they are very patient, they always walk around with a smile and try to make sure you leave with a big smile.”
10AM - 7PM
4209 Highland Rd, Waterford“This review is a couple of years old but wanted to give props to Larry. I purchased an upgraded phone back in 2021 and he went above and beyond to make sure everything was functional before my drive home.”
“Scott was so helpful! I had an issue with my account and, even though I had not been to this store prior, he got me in touch with the correct people to solve it. Thank you, Scott!”
“Thank you for helping my parents upgrade their phones, Joe! You went up and above! Thank you for making sure my Mom was able to keep all the pictures of her Grandkids. And, for helping with her apps. You were so kind, patient and made things very easy for us. We'll be back when we're ready for the next upgrade. Highly recommend this Metro PCS store.”