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February 2024 by Jeff C (JC)
Excellent customer service
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December 2023 by Wayne Schmidt
No one seems to be on the same page who work here. Nice people, just clueless on helping serve customers.
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October 2023 by Kim Sawyer
Very kind people! Went over and above for us! Thank you!
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July 2023 by Amanda Gard
I just called to ask a question. The woman who answered the phone was rude, talking loud and acted like I’m dumb for calling. VERY disgusting attitude. I would leave no stars if it were possible
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March 2023 by Maximiliano Edgington
Good customer service, especially Joe. They activated my phone, put on a screen protector & case! Thank you.
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August 2021 by J Whitehead
I have wrote a couple of reviews for this company. DON'T GO HERE FOR A PHONE !! This company has locked my Iphone and I am unable to get anything off of it. It has been looked at by a professional at the apple store and nothing can be done for me. Which means I have LOST (they, Metro by T-mobile on Maple in Walled Lake) has erased everything on my phone. Horrible company. I have contacted BBB and this company did reach out to me. They (Metro by T-mobile on Maple in Walled Lake) "higher upper" has said and I quote "Metro by-T mobile on Maple in Walled Lake has declined any compensation in regards to my phone issue". Metro by T-mobile on Maple Rd in Walled Lake will not take responsibility for what their employee has done. Go somewhere else where the company will help you if they jack up your phone. BTW BBB complaint will be left open until I decide to close it......... Doesn't seem like that will happen any time soon. I am being forced to give one star, NOT WORTH IT ! Look up Xfinity or Sprint .... EVEN Verizon you will get more out of them then you will here.
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July 2021 by James Butson
worst place ever!! Went to buy a cheap phone and in the process the guy there took my SIM card out and placed one of his in my phone and now has completely locked me out of my phone and on top of all that, he erased EVERYTHING in my phone. DON'T COME HERE FOR ANYTHING, NOT HELPFUL WHAT SO EVER. Just made everything worse no stars on this review, had give one just to write review. Some advice Metro by T-Mobile, get someone there that actually knows what they are doing. Bad service is the worse !
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July 2021 by Eddie Naim
It was great experience
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June 2021 by LorenzoThreeStacks
Excellent location Chris was very helpful, courteous, and prompt.
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April 2021 by Anetia Smith
I went into this store to switch my services over and the representative was so incredibly rude and disrespectful.First thing he did was try to fast talk me into a $750.00 phone when clearly the promotion in store and online quoted $399.00 if you switch over.Then he said well we don’t have that phone anyway so I asked if he could order it and he said if I place a down payment of $50.00 (Corporate told me they didn’t ever ask for such payments).I went back to check on the status of the order and it only got worse... I asked if he could get the phone from another store and he said they didn’t affiliate with other stores (false ) so I called customer service and launched a complaint... still 3 weeks and no phone not even a follow up call... this was the worst service I’ve ever encountered in my life, did I mention I am a senior citizen? Oh well perhaps the Better Business Bureau will be able to help me?
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March 2021 by Lauren Abbe
Thank you for helping my parents upgrade their phones, Joe! You went up and above! Thank you for making sure my Mom was able to keep all the pictures of her Grandkids. And, for helping with her apps. You were so kind, patient and made things very easy for us. We'll be back when we're ready for the next upgrade. Highly recommend this Metro PCS store.
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December 2020 by Leexandra Roman
Definitely.. Joey Is The Best!! He's So Nice & Friendly!! He Always Helps Us In Everything & We Are Always Very Satisfied With The Service He Provides Us.. He Always Has A Smile For Everyone!! ?
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December 2020 by Mark Jones
Jakes a good man.
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December 2020 by Greg Cole
Great location, Chris and Joey always take care of me. I am not that good with technology and the dynamic duo over at the Walled Lake location are always patient and respectful with me. Wouldn't go anywhere else
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December 2020 by Olha S
Second day I try to get my sim to my numberI showed id and could not get sim card for the number that I paid for
