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October 2023 by R B.
Horrible seller. I purchased a pool filter from them. I received the wrong filter. I contacted PayPal. PayPal told me to mail the item back which I did. Two weeks later, I still hadn't heard and received a refund. PayPal told me that the case was decided in my favor and I would receive my money in the next couple of days. Well, I didn't get a refund or the item back. I was ripped off by this seller and PayPal. I'll never use either one of them again.
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August 2023 by Philip W.
Horrible service and communication. I do not suggest using this company. If you do, don't expect anything polite or professional when dealing with them. The lady who answers the phones is very rude and unprofessional. Highly suggest looking elsewhere for your spa needs.
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July 2023 by Kevin Gendron
Great prices, even better customer service. I'll be ordering from them again.
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May 2023 by Joe Briggs
Fast service, friendly professionals, will be ordering from them again in the future.
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September 2022 by Kathy Burckbuchler
Very polite, helpful and nice customer service people. I ordered the wrong size cartridge filter which was definitely my fault. I had to return it at my cost which is very expensive through UPS right now, $38. When I called they helped me figure out the correct cartridge to order. They sent another one to me and it came quickly and they did not charge me a restocking fee because I returned the first one. I did not get the cartridge ordered in error wet so that was not a problem. They appear to be less expensive than other online pool sites. I recommend this company.
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September 2022 by Kevin Mulkins
First time customer. I'm very happy with the original equipment pool filters and the service was exceptional. I've found my supplier. Thank you.
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July 2022 by Jeff L.
It seems that this company is making money off of sending customers the wrong orders. I placed my order online & they sent my confirmation to the wrong email address. When I contacted them to ask where my confirmation was, they said they sent it. Again, it was the wrong email address! After receiving my order, I called them & told them that they sent me the wrong filters. The lady that I spoke with said, "you are the one that placed the order. No one here clicked your computer!" After having to pay the return shipping fee, they also charged me a restocking fee, even though the filter packages were never opened. This is outrageous! I recommend that you stay clear of this rip-off company!
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October 2021 by Shirley S.
They sent me wrong size pool filter and return cost $67.00 by U.PS....roughly half price of initial cost, on top of which they deduct "restocking charge". I'm 90 year old widow who can't afford this wasted money. my advice is use amazon or other legitimate vendors.
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September 2021 by Jason Brady
Ordered stuff from these guys the past couple years with no problems. Great turn around times and delivery faster than expected. This last time however they tried to pass off an inferior quality filter for the same price as the premium one. Sent a note to customer service and no response. Unacceptable that they would try to pass off the lesser product without notifying me. All it would have taken was a note saying hey this is out of stock, how about this one? Maybe I’ll get a response and can update my review…but for now I’d say take your business elsewhere. I know I will.
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September 2021 by Andrew Matthews
At age 56 I can still count the number of company negative reviews I have provided on the internet on one hand. I do not want or seek out the hassle to do so. I have certainly dealt with companies that send the wrong items, but thankfully almost all of the businesses I encounter are honorable and work with customers. At the very least, most companies do not punish customers that attempt in good faith to order products. Sadly, Spa Daddy demands that I pay a 20% restocking fee because I was sent the wrong replacement filters even though I used their search function to find compatible filters. I used my established filter numbers in the search feature provided by Spa Daddy. The search function for Spa Daddy generated info for supposedly compatible filters. Sadly, the recommended filters were incorrect. While I feel that I can do my share in this transaction by covering the return shipping, a 20% restocking fee (whatever that really covers) is unfair punishment for an unintended misadventure shared with Spa Daddy. I asked for the fee to be waived, but was basically told “tough luck.”I would avoid this company completely and give your business to a spa service company with integrity.
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September 2021 by Mark Lew
On the Spa-Daddy website, I did a search for a specific part number (Waterway 817-0131). The search provided two results- one regular and one microbrial and it was slightly cheaper than other websites. I placed my order which was promptly delivered. Unfortunately,the filters I received were short, for a different pool filter. They were NOT equivalent to the specified Waterway part number in the search. The very confusing thing is that a search for a specific part number provides a part which does not fit and is smaller than OEM. What I didn't notice at the time of order was that the correct equivalent was also listed, but I had to scroll way down to see it. Their return policy is fairly typical but I didn't want to deal with it.One needs to be very careful with this website and know exactly what is needed. Don't rely on their search providing the most relevant part.Spa-Daddy blames the manufacturer "a lot of the manufacturers do this multiple listing for their part numbers (Hayward and Pentair do 4 or more, all with different lengths), we list all the specs in our cart."If you shop here, don't rely on a specific part number like you can on reputable websites.By the way, do NOT believe the coupon websites which suggest coupon codes for Spa-Daddy. After purchase, I received an email saying they do not honor any discounts/coupons/promo codes, claiming those are all fake - first time that has happened to me. Feels like a third party bait to direct internet traffi to them.
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September 2021 by Sven Steinmo
They sent me the wrong spa filter and now will not allow me to return it because it got wet while I was trying to put it in my spa.Lousy service. Do not buy from these people.
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October 2020 by Mark L.
On the Spa-Daddy website, I did a search for a specific part number (Waterway 817-0131). The search provided two results- one regular and one microbrial and it was slightly cheaper than other websites. I placed my order which was promptly delivered. Unfortunately,the filters I received were short, for a different pool filter. They were NOT equivalent to the specified Waterway part number in the search. The very confusing thing is that a search for a specific part number provides a part which does not fit and is smaller than OEM. What I didn't notice at the time of order was that the correct equivalent was also listed, but I would have to scroll way down to see it. Their return policy is fairly typical but I didn't want to deal with it.One needs to be very careful with this website and know exactly what is needed. Don't rely on their search providing the most relevant part.Spa-Daddy blames the manufacturer "a lot of the manufacturers do this multiple listing for their part numbers (Hayward and Pentair do 4 or more, all with different lengths), we list all the specs in our cart."If you shop here, don't rely on a specific part number like you can on reputable websites.By the way, do NOT believe the coupon websites which suggest coupon codes for Spa-Daddy. After purchase, I received an email saying they do not honor any discounts/coupons/promo codes, claiming those are all fake - first time that has happened to me. Feels like a third party bait to direct internet traffi to them.
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September 2020 by pwerserg1
I was sent the wrong filters. I paid for them to be shipped back because they refused to pay return shipping. They want to charge a restock fee. The refund is still ongoing for several months. I would never do business with them again. I wouldn’t if I were you either. They treated me poorly to say the least. Give me a thumbs up if you were going to buy from them and this changed your mind. I want to show this company they can’t treat people like they did me and get away with it.
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September 2020 by Jim Scott
Terrible customer service!!! Ordered filters that was advertised by them saying it would fit a type D intex pool filter and they do NOT fit. After asking for help they say its my fault. They either don't know what they sell, or they are porpously trying to take advantage of people.
