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September 2024 by Kelley Current
Unfortunately, I can’t recommend this practice. Others should know how this practice treats patients during emergencies.
I called the office right at 8:00 seeking an appointment for my dog who woke up with a swollen eyelid, redness, and an eyeball that looked as though it had been “pushed back” into the orbital. I relayed my concerns to the manager who let me know that the dog “probably has a cold” and that they could see me in 7 days. I was skeptical, I had thought eye injuries/issues were best treated ASAP, but I booked the appointment. I did a quick search of dog eye injuries after the call, and realized that they are (by most practices) treated as emergencies that warrant timely/immediate care to avoid blindness, and that my dogs eye looked like many of the photos. I called the vet back straight away, and this time asked for an emergency appointment. The manager let me know that all the emergency spots were taken for the day and that I could call back in 2 days to see if another emergency appointment would be available. I asked if I could just secure an emergency appointment now (as in next available) given that I realize I do have an emergency and that I am not sure what to do. I was then told “don’t believe everything you read online”, implying there was no emergency. It was explained that this is not an option, and that I would have to call back at 8:00 am in two days and to try my luck again or go to a walk-in clinic. When asked why I couldn’t just secure an emergency appointment, I was told I could look for a new vets office.
I opted for the walk-in clinic, they confirmed that the dog had more than “a cold” and agreed that waiting a week to be seen would not have been advisable.
What is most disheartening is how dismissive the manager was saying “it’s just a cold” and “don’t believe everything you read online”, let alone telling me I should leave the practice totally. It’s not acceptable to tell patients with an emergency to wait a few days and call back to see what happens, but that’s their policy according the manager …
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September 2024 by Mary Shanty
Dr. Matt Burr is excellent and his staff is so very nice and helpful. You can tell that they love what they do.
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August 2024 by Ashley Carvey
Wonderful staff and they love my pets
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August 2024 by Keith Kuilema
They are great with my bulldog.
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August 2024 by Nyx Carter (NyxX3)
The workers here are always so sweet to both the pets and their owners ❤️
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May 2024 by Susan S.
Girls think every thing you day is a joke when you call. Things have changed. Office staff have new girls and they're extremely rude. They laugh at you. Been going here many years. Time for a change. We will miss Dr Burr
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October 2023 by Phil Clapp
Super friendly and helpful
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October 2023 by Shawn Wayne
Fantastic Staff. Highly recommend
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October 2023 by S Fuller
Great place to take a pet and know they are loved! Great prices! Dr. Burr and Tech Cassie are my favorite staff! Bonus- they do cruciate surgeries!
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October 2023 by Terry Vogt
Very professional
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October 2023 by Travis Wasson
Excellent care for my two dogs.
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October 2023 by Rachel Devries
Its a nice clinic, people are friendly.
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October 2023 by Thomas Radke
This place has gone downhill since doc Main retired, coming from over a 30-year customer I will never be coming back. These people should be embarrassed of their behavior and practices. My indoor Bengal cats get deathly sick from these people's. Great suggestions as far as vaccinations, and they're going to force the vaccinations and rabies on me to be a customer. I switched to Texas corners, wonderful people and wonderful veterinarians. I'll be a customer for life, since Doc Main left this place doesn't even offer the same services or the same quality. I had a litter of puppies and they said if the toenail on the rear was extra it was an option to remove, now I have these huge nails that must be trimmed. It's like a dewclaw. Just another mistake because I went to this veterinarian
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March 2023 by Seira Fuller
Great place to take a pet and know they are loved! Great prices! Dr. Burr and Tech Cassie are my favorite staff! Bonus- they do cruciate surgeries!
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March 2023 by Kelly Miller
Never received a call back about my senior dog that they have seen before..Called numerous times..
