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August 2024 by Edwin Feys Jr
Rae is the best!
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July 2024 by John Bailey
Lance made getting a new line and phone quick and painless. He was extremely knowledgeable and took care of me every step of the way.
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June 2024 by Omar Oscar
Very nice stuff and fast service
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May 2024 by Victoria Salazar
Phill the store manager is amazing!! I have gone to 3 different stores before this with the same issue and no one communicated with me a simple thing.he automatically helped me and was super kind highly recommend this store.
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May 2024 by Steve
I visited Verizon with a phone that wasn’t working at all. Once at the store the customer service representative looked at me and said “I think you’re gonna have to call Verizon”…….. I panned the entire store and said? Call Verizon? I was totally under the impression that I’m IN AN ACTUAL Verizon store? He walked directly into that one and got what he deserved. He also lost my business and any other business my colleagues, friends or family might have been interested in. C’mon man. Filter your responses before you make yourself look bad in public. I’m not naming names….Mike Meloche. Okay I am. It’s for the sake of the community.
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April 2024 by V Bachi
We had an appointment today at 12pm, no clue why they make you have an appointment when they don’t even help you on your appointment time. Rayneshia checked us in at the door, let me start by saying if I could rate this store zero stars I would! Waited for 45 min after our 12pm appointment and still wasn’t helped. Horrible experience, don’t bother with this store. We walked out and received a text message that she cancelled our appointment. She couldn’t be bothered to walk over and at least say we’rebacked up, it’ll be a few minutes. What happened to customer service? No one cares anymore, they just want to make the money but don’t give a damn about helping people!
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February 2024 by Marc Krauter
After getting irate with phone support a representative at the store was able to print a shipping label for me. This took nearly three months.
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February 2024 by Ron Demick
The rep solved my phone problem
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February 2024 by Kelley
First customer service person, who sold me the phones, was great. Then one of the new phones wouldn't authenticate so I went back to the store. The second customer service person informed me it was my fault because I didn't pay extra for icloud and told me I could pay them $30 to transfer my data. When I tried to return the phone, I was told I needed to pay a $50 restocking fee. I left, but then came back to close my account. When I said I was partly upset that they had not told me that the new iphone has a different charging mechanism, I was again told it was my fault - they can't tell me "every little thing" about a new phone (seems like there would have been time to mention that in the 3 hours it took them to sell me the phones) and if I "had a newer device" it would accept the charging cord. So I left and went to Best Buy, bought the cords, got a replacement phone by calling Verizon customer service, and will be switching to another carrier this weekend. 20 years of being a loyal customer to be told all of the issues are my fault. You're better off dealing with chat or phone than ever going into this location.
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February 2024 by Ray H
Staff is short these days but service was excellent. Lowered rating. They give out disconnected numbers for service areas.
Left them 6/8/23. Pricing insults loyal decades long customers
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February 2024 by Patty Howell
Brian the Store Manager provided me excellent customer service. I have worked with him twice in 3 days and he was so courteous and kind and patient. He walked me through the whole process and helped me get my screen fixed. He even called the repair vendor to ask them to stay open to service us. I will always come to this store!
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February 2024 by ali jawad
Lach of specialists, lack of respect, and lack of help. Brian, the “manager”, said he doesn’t help people, even though he helped someone who walked in right away, ignoring us like we’re nothing. Then, as he was helping us, he decided to help a couple that just walked in and told us to wait one minute. That’s one minute turned into 15 minutes! So, we went to another associate who could help us, but even he wasn’t helpful and Said “ So question, do you want both of us to help you?” Who says that!?!? As a customer service representative, if I were to ever say that I would be fired on the spot! I hope they can see these reviews, and that their general manager does too, and actually makes them more kind to their customers instead of condescending, rude, and racist, because that’s how they were towards us. They even made my mom cry and did not make her feel better in any way! I hope the corporate sees reviews so that they can actually make changes to how customer service should be, especially them!
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February 2024 by Melinda Jawad
Awful experience last night. I’m Muslim and Arabic and the manager was condescending. He even ignored us while we were waiting for 10 minutes and went right to a guy who walked in. He said oh I’m the manager, I don’t help people. I’m like well I’m here to speak to the manager. Then he starts buttons on my phone making things worse. Then says, hold on. Walks away and immediately helps another couple that just walked in. Wait, what?!? I was there with my 21 year old. I thought he doesn’t help customers? Why couldn’t they wait like we did? So I asked another associate that, Lance, and he says “ so what you want us both to help you at the same time?”. And he walked away. The only human in there was Evan. Brian, the manager, was so ruthless I was crying, He said “maybe in YOUR CULTURE YOU TALK DIFFERENT BUT IN MY CULTURE THIS IS THE WAY WE TALK”. He began gaslighting saying he said things he didn’t. He knew we were Muslims because our names and because the call to prayer went off. Yes, i did smell like smoke, but i dont smoke. I spent the day at my disabled brother’s house who smokes. He just fell off his bike and had an ORIF (rod in his leg) put in and is on a walker and lives alone. Reason why I know about surgery Mr. Condescending Brian the Almighty Verizon Manager? Because I’ve had my DOCTORATE OF PHYSICAL THERAPY SINCE I WAS 24. How dare you judge me and my son and hand us a paper saying call customer service. They say the best way to do business is face to face. If you can’t handle it, be one of those spam callers from home. You and Lance would be good at it. Wish there was a zero stars. Btw, calling corporate, not customer service you racist.
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February 2024 by Ray Houthuysen
Staff is short these days but service was excellent. Lowered rating. They give out disconnected numbers for service areas.Left them 6/8/23. Pricing insults loyal decades long customers
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December 2023 by Yolanda Wallen
I purchased a phone last month and was told I had 30 days to trade in any phone for a $800 credit. I was mislead by the agent and apparently I needed to have the trade in at the time. I went in to provide my trade in and was declined. Jesse was rude and disrespectful. After calling Verizon we discovered that the promotion was only good if we did the trade in at the time of purchase. There was no accountability from Jesse that the original agent mislead us. When I asked for the name of the manager I was told they don't have cards and I was never provided a name. I had hoped to tell the manager that their agents should be better trained so as to no mislead the customer.
