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“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”
“This store stocks almost everything and less expensive too, I needed a can of compressed air for my disgusting computer. There back in 15 minutes. $2 cheaper than elsewhere. Thanks, guys!”
“This store is one of best store for buying anything for your home or outdoor.Almost every weekend I go to the store and buy something.Specifically for the tools.Last week I bought ryobi Cordless Battery Leaf Blower.Also I like their garden center. Thank you .”
“I don’t leave reviews much but I used to work at a hardware store and I will say the management here does an awesome job keeping the store clean and organized. If you go to any other lowes, employees ignore you, there’s carts filled with lumber everywhere, and typically just super messy. All of the prices were labeled correctly, aisles were swept and kept clean, garden center flowers were all taken care of and the staff was so friendly!!
Will definitely go out of my way to come to this location in the future.”
“I went shopping with my husband to look at countertops and Alyssa Shanklin from the appliance section took time out of her day to come over to the countertop section to help me. She went above and beyond, and was extremely knowledgeable and friendly. She gives me hope in humanity. Thanks Alyssa!”
“I placed my order on line and picked it up the next day. Went to the service desk showed my ID and they brought my order to the car and loaded for me. Great Service.”
“Robin W in Appliances did an outstanding job helping us with our appliance order, she was very thourgh with all her paperwork, and explained all the details.
Great job Robin W”
“Exceptional service from sales staff and delivery team. Tom and Robert showed up , I was greeted and asked where I wanted the product placed . And was there before promised time . Keep up the good service Dilman .”
“5 stars pluse need to hire more people for the counters. Because I do not work for u. Unless .I am getting a discount for checking and cashing out. Other wise I still give a 5 stars”
“This location gets five stars because of Steve. Steve works in the paint department and wears a kilt on Saturdays. Kindest, most helpful and intelligent gentleman I've met. He successfully helped me through several projects and told me some amazing things about himself. He is a gem and I hope Home Depot appreciates him.”
“I worked with Lynard in customer service picking up my online order. He went above and beyond helping with all things related to my purchase. I couldn’t thank him enough more for my experience at Lowe’s today. It’s people like him which will continue my loyalty towards your brand.”
“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“Came in for a beam had the isle it was in and bay number, unfortunately it was not in that place specified online. Hard to find employeees to help, I’m the anxious type haha but Evan came and saved the day very kind, patient cheerful. Give that man a raise. Will be back”
“I went in looking to buy Faux Wood Blinds and Jaci helped me make a custom order based on my measurements. The process was very easy and she made sure that I had covered all the details I needed. This store is always my go-to!”
“Emmanuel in appliances was a HUGE help. We had so many problems and he solved every single one of them with patience. He worked with us through multiple days trying to set things right (due to an error). Tried giving him a tip but he politely declined. He deserves a raise for sure :)”
“Evin and lance in the yard/gate set the best customer service standards. They have set our expectations how customer service should be. Top notch, professional, and friendly!”
“Had 2 employees waiting at entrance- waiting to help! They led me in correct direction- a couple of heavy duty flashlights! Cashier was extremely helpful. Easy in easy out !”
“We’ve had really nice work done by Yes Home Services in our house like our gorgeous Carrara bathroom. We also had all our windows and a French door replaced. They are beautiful, professionally installed and energy efficient.”
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“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”