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December 2024 by Giovanni LoGrasso
I came for expertise on how to use Microsoft suite programs, and the employee that worked today 11/24/24 did not know what she was doing. She ended up making the problem worse, deleting all my class notes taken from the past 3 months. Don’t come here for technical support. Also, they need to hire more employees or not be opened.
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May 2024 by Nolan S.
Good service, and nice employees, but beware that they employ some very hard sale tactics. When buying a surface pro they pushed so aggressively to keep adding things to the sale that they confused my girlfriend into believing she needed to buy 90 dollars of software she neither wanted, nor needed, because she became convinced her surface pro wouldn't work without it. Just know what you're looking for, and be firm against the hard sale, and it's a decent Best Buy.
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March 2024 by saad k.
Great Geeksquad, handled everything very well. Recommend going there for any IT support. They walked me through a membership or one time service. Young man towards the end of friday.
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March 2024 by Cliff W.
Service was pathetic! Employee was condescending, impatient and unable to help set up my purchase. I asked him to do and he failed! Then the manager tried. He had an impatient attitude as well. I well never, ever return to this store!
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January 2024 by Alisha E.
This Best Buy total tech is a ripoff! I had another two years on my warranty and my tv got damaged. I talked to the tech over the phone and they said because the tv was pass the time to fix they would just give us a new one. So I set up an appointment. They came out and they told me that it wasn't covered. Trying to sell my son a tv on the spot. First of all you had not got permission to sell anything. On my account!! If the tv was too old for you to fix what difference do it make if the tv was covered. You weren't even fixing it. I had already got approval for another tv. I'm canceling this subscription. With all the years I paid for it I could have bought a new tv. Also the technician they sent were rude.
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December 2023 by Luis Velazquez
Told me that is was going to take an hour to put a psu took them a day then said wait 3 days to find what problem is it’s been a week still no word
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March 2023 by Haley O.
I wouldn't even give this place one star. Sat here for 3 hours trying to activate a new phone and ended up being told there was some sort of error leading to not even being able to leave with an active, upgraded phone, until waiting 48 hours for an "error" to be lifted off the account...my biggest issue was this sales man waited to tell me this 3 hours after sitting there while I thought I was waiting for the new phone to activate, but really he had an error of some sort he never mentioned until, coincidentally, the store had closed. And yet, still was holding onto my old phone, and had deactivated it, so in order for me to even leave I had to sit and wait for him to REactivate my old phone and cancel the whole order. Total waste of time and don't recommend this place. On top of all of that, all the other employees were running around the store acting like fools the whole time. I would be embarrassed to own/run an establishment like this. Do better or just shut your doors for good because the whole experience was unacceptable at the end of the day.
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November 2022 by Diane Lovelle
Nathen in phones was very helpful and kind. Very Knowledgeable young man and easy to understand, made me feel comfortable and set up my new phone. 100/10 experience!
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October 2022 by George I.
Haylee is the worst employee! Very rude and racist! She accused me of lying and stealing. I just went in and had a couple questions about my phone. This has happened to me twice! Managers don't care! I guess I'll be taking my business somewhere else BEST BUY doesn't care about CUSTOMERS!
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October 2022 by Dan S
Had been hacked. James methodically when through our several devices and restored everything. Outstanding service.
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October 2022 by Bruce C Jones
Helped me out with my Viper remote pairing, and a new battery. Friendly and prompt. At least the car audio guys were.
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October 2022 by Mike Pearson
they should call it Durk Squad,!!
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August 2022 by Chad H.
AVOID BUYING PRINTERS I don't write reviews but I feel like customers need to be warned. I bought a HP printer here a couple days and the one I bought was suppose to come with an ink cartridge, when I bought it the employee behind the counter showed me on the receipt that I had a 15 day return policy on it. I took the product home, set the printer up and when I turn it on the printer was saying it was missing an ink cartridge and that the printer wasn't properly shut off. I thought this was odd so I start searching the box for the ink and there was no ink cartridge. Soon as I realized this I figured someone had bought this product before me, took the ink and returned the item back to Best Buy. A manager told me to bring the printer back in the store so they could inspect the box. He took the printer out and inspected the area where the ink should be and said they was previously ink in the printer, I then said ok I want to return the printer because I never received the full contents of the purchase. Then he proceeded to tell me that Best Buy will not return the printer because of ink scams and that it's in their return policy. So Best Buy allows you to buy the printer knowing that if there is anything wrong you won't be able to return it. I told the manager you should let the consumer know that there is no return policy on printers, he said can you imagine that conversation with every customer. I feel like As a customer I need to warn others that if you buy a printer here and there is something wrong they will not allow you to return it. They default the problem to they company that makes the product and you have to deal with them. Now I have to wait 15 days for HP to send me new ink.
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December 2021 by Your M.
y'all's electronic people are ass and stupid! they don't even help they say where the things are and leave you to find what you want... very dry
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November 2021 by Nelda M.
The tall bald 50 something employee in the television recycling center needs a new place of employment or better training, after he refused to take in our 54 inch television. A different employee told us two weeks prior we could bring it in. So we take it all the way there to have this very rude man tell us no he's not recycling tv's right now. Well we didn't want to take it home. So we told him another employee said we could bring it in. He goes again no you can take it home and pay 100 dollars for got junk to take it. We said well your the recycling center aren't you. Yes but I'm not taking television's right now. We said we brought all the way here and you mean to say you a recycling television center won't take it. No. We were almost going to go home but we went to another Best Buy and no problems whatsoever. These people need to train their people better. We can't be getting two different answers after we went thru the trouble to ask first off . Get a yes then bring it in and get a no. Rude on top of that. Terrible man!
