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September 2023 by mmarek evans
Best beach shop east of Rockies!..Knowledgeable staff committed to making your Lake Michigan vacation a great memory
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August 2023 by Payton Stephens
I can't recommend this place enough, prices are very reasonable, bikes are great, and they have whatever you might want for the beach. My family stayed in union pier for a week and my girlfriend and I rented bicycles from here, a few hours later as we were attempting to bike to the beach my girlfriend had a bag on her shoulder that fell off and got caught in the spokes causing her to wreck thankfully she was fine but the bike was not, the brake was broken and the bike was squeaking. We took it back and we're given a replacement bike for the remainder of the stay, charged nothing extra for the damages, and asked only in return to leave a review, which I gladly did. Absolutely fantastic service cannot recommend enough, they will take great care of you.
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August 2023 by Susan Beach
Once again, Red Arrow Rides comes to the rescue! This time it was no buggy for our 10 month old grandson. We were able to rent the heavy-duty beach cart and tricked it out with cushions to keep our nugget safe. It worked beautifully. RAR has rented us bikes, maui mats and now a beach cart. We also love their terrific shop where we can buy umbrellas to bracelets! Art and his crew are the best. Highly recommended.
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August 2023 by Natalie Whaley
Rented a bike for Monday-Friday. About 2 hours later, my beach bag got stuck in the front wheel, and I flipped over the bike. The front brake broke off the bike. Took the bike back to red arrow the next day, and the staff’s main concern was my well being. They told me the brake was fixable, and did not charge any extra for the damage, and gave me a new bike for the rest of the week at no extra charge either. Genuinely kind, caring staff. 10/10 recommend red arrow if you want to rent bikes in this area!
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August 2023 by Tina Barker
Bikes were great!! And such great people, too!! So nice, friendly, helpful and accommodating! Not to mention - all at such a reasonable rate!! Highly recommend!!!
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July 2023 by Amanda Rizzo
We needed help getting to the beach and Cedar and the team took such good care of our family (with little kids) shuttling us to the beach and back. Very clean facility!
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July 2023 by Kim norton
I had a great time at Gordon beach thanks to Red Arrow Ride. Even tho I am from out of town I was able to rent beach chairs and umbrella for my day.
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September 2022 by Titus A.
Exactly what I wanted! Tented a high quality graphite bike for 2 days over Labor Day weekend for just $45. They were super-friendly, and their bike return policy worked with my schedule, even when I returned it early in the morning.
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September 2022 by susan ohde
These folks were so patient with me. I needed stuff for a two week visit. First I messed up my online reservation and they fixed it for me. Then I had some changes at the end of the first week and they helped me. I think they are very reasonably priced and the beach chairs were very comfortable! I rented a groovy bike in 2020. A great business!
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August 2022 by Mary Warnick
We purchased a skim board, Waboba ball, and rented a bike for my son (7) while we were on our family vacation. The folks at the shop were super nice and helpful! They were so encouraging to my son and gave him a lot of praise for his biking skills. I was very impressed by the quality of bikes they have available. The bike helmet even had a light on the back you could turn on! It was perfect for biking home after sunset. We will definitely use Red Arrow Ride when we return again.
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August 2022 by Nick Van Someren
Had a great experience. Purchased a Kayak. Owner helped us pick out the option that worked best for us. Took the Bote kayak out with the whole family and it was a ton of fun. Definitely recommend. Will be back.
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August 2022 by Tiffanie Alexander
This is the most unprofessional business I have literally ever dealt with. No guess is the person claimed to be the owner but was not, because I've never dealt with an owner with such an abusive attitude. His expectations were for someone to not ask any questions and have knowledge of the inner working of his business, which is obviously not possible. He was overwhelmingly busy, so he claims, and I think incapable of handling the amount of customers he had.Because I don't believe this person was the owner, I wouldn't recommend never ordering from them, but I would recommend calling several days before booking, to ensure you are booking from someone who will live up to the contract. He changed the rules six times in the conversation, told me my spouse must hate me, and it is my job to know what his company does and doesn't do. Any customer can only go by what is on the website. For example, it says delivery must be pre-arranged on the website. This is a reasonable rule. On the phone he screamed at me, literally, that they would deliver it for free and I should know that. Why would I know you could deliver it with 35 minutes notice? Once I told him I'm reporting him to the licensing board and filing a formal complaint, as I recorded the conversation, he wanted to discuss business. Sorry, no.In the spirit of not wanting to cause a business to go under, which I will do when abused or ripped off, I am giving the company the benefit of the doubt, and giving 48 hours for the actual owner to call back. The owner cannot necessarily control one insane employee. If not, then I start the formal complaint process.Before you rent, just call and make sure the person you are speaking with isn't going to try and hold you hostage because you've already paid. Normally, you can make a reservation for an item, and count on them to follow through professionally, or at least cancel professionally. This is not the case with this particular employee.
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August 2022 by Dickson Boys
The owners helped us pick out a bote inflatable kayak and even got us a good deal. They went above and beyond for our family. We will definitely be back.
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July 2022 by Matthew Mueller
The staff, especially the owner, were so great and hospitable. The owner even loaded the bike for me on his side by side and delivered the bike to where we were staying so I didn’t have to load it in my SUV.
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June 2022 by Anthony Glorioso
We bought 2 electric bikes from here and couldn't be happier, very helpful throughout the whole process. Thank you. Great customer service.