ZARA is a popular and fashionable store known for its appealing exterior and trendy clothing. Customers appreciate the stylish items and the friendly, helpful staff, especially employees like Dorey who go above and beyond to assist shoppers. The store often offers sales, making it a good place to find nice clothes, although some feel the selection could be bigger. Due to its popularity, the store can get very busy, leading to long lines at checkout and returns, which many find frustrating and wish could be faster with more staff. Some customers suggest adding a lounge area with a small bar and TV for men while shopping. The store’s environment could benefit from more fitting rooms to accommodate the high number of shoppers. Overall, ZARA is well-liked for its fashion finds and friendly service, but improvements in staffing and amenities could enhance the shopping experience.
Worst customer service. I waited in line to do a return for 25 min only to be told returns are done downstairs......if thats the case...why not have someone walk around and tell people returns are downstairs. HORRIBLE SERVICE
October 2025
This place had all the brand stores Marc Jacob's, Tiffany's, Channel, you want it they got it
October 2025
I don’t mind that the store is dirty, I don’t mind the long lines. But the rudeness from the staff is absolutely unacceptable, especially the woman with the thinning hair on top. She is never nice.
