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November 2021 by Deric Macon
The Verizon store at Somerset Mall MI, is top notch! I had the pleasure of being helped by Brooke! She was amazing at her job and very courteous, kind, knowledgeable and friendly! I highly recommend this store and location to anyone looking to buy or upgrade their iPhone. Ask for Brooke! She’s the best!
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November 2021 by sara bahu
Brandon was amazing. He bent over backwards to make sure that everything went smoothly with our new phones. I will not go anywhere else when purchasing phones for my family.
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November 2021 by Michelle Stephenson
Staff was very friendly and helpful. Took care of my needs. Had desired merchandise in stock. Store was clean, organized and had little wait time. I would go there again.
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November 2021 by Cynthia Roney
Brooke is an asset to Verizon. She was extremely friendly, patient and knowledgeable. I wish more customer facing employees were like Brooke
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October 2021 by Ben Rife
Lee, the store manager, is next level good. He always over delivers and maximizes promotions to make sure we’ve got the best deal. He’s a pro at customer service. Lee, when you’re ready I’ve got a job for you. ?????
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October 2021 by Maureen Gilbert
Excellent experience at this store location, all my questions about a new phone plus options were explained and available in the store. I’ll definitely be making this my go to store even though it’s not the closest, the staff here made all the difference.
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September 2021 by Marla Garmo
I wanted to say what an wonderful experience I had at the Verizon store at Somerset mall. Monique and Brandon were so attentive and provided one of the best customer service experiences I have ever had. I had an issue that didn’t allow for me to come back to the mall to retrieve the device I purchased, and Monique and Brandon made sure that I got the device conveniently and quickly. It was so kind and went beyond my expectations. I would highly recommend this store!
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September 2021 by textile recycler
Jeff the manager is extremely knowledgeable in his products and Verizon procedures, very helpful and always pleasant while helping multiple customers at the same time. Was a pleasant shopping experience.
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August 2021 by Dave F.
Jordan was knowledgeable and helpful in pointing me to the right phone and accessories he knew exactly what the plans were and helped tailor the plan I needed
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August 2021 by Dina Ibarra
Jordan was great! He made the process of upgrading my IPhone XR to an IPhone 12 Pro such an easy experience. I was in and out quickly. Thanks Jordan!
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August 2021 by bradley root
Super helpful staff talking us through all the steps and being super patient the entire time!
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August 2021 by Chloe Campbell
Jeff was awesome! Answered all my questions and explained everything thoroughly. Super easy process to upgrade my phone!
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August 2021 by Dayjah Griffin
Lee was a great help. he was very patient and sat through with me and my struggling phone. highly recommend.
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July 2021 by emma belland
Lee was awesome! Made the whole experience seamless. He is very polite and informative. Will absolutely go back!
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July 2021 by Christine Kelly
Jordan and Lee are amazing! Jordan was able to find us the best deal for our family with saving money, upgrading phones all while getting a better plan.
