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February 2024 by Willie Shaw
Great service
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February 2024 by Emerald Perry
Very helpful and made the entire experience quick and easy!
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February 2024 by Robert Lane
Wow! Marcus went well above and beyond to help me get my new plan. It was painless on my end. Because of Marcus, I'll make sure to tell everyone how verizon in Troy is the place to go for all of your mobile needs.
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February 2024 by Renae Smith
We had an absolute amazing experience at Verizon store in Troy. The associate who helped us was extremely thorough, very understanding with all of our questions, and explained everything to us with so much patience! What a kind guy! We would definitely recommend this store!
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February 2024 by Mary Perri
Marcus is patient,friendly and thorough!
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January 2024 by Renaye Coles
The Troy MI Store Assistant Marcus helped resolve my phone issue in a friendly professional manner. He was very polite and patient during the time I was with him. The day prior to my visit to the store, I spoke with 5 Verizon customer service agents for over 3 hours being transferred from agent to agent with no one able to assist me. I was told agents I had previously spoke with didn’t leave notes that addressed my concerns. It was the Worst customer service I have ever experienced! Thank You! Marcus for all you did to correct my issue in a timely manner. Renaye!
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January 2024 by John Homeister
Kal was great in explaining our options and getting us into a new I phone.
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January 2024 by Steve Jones
Super helpful and made sure we were completely set up 100%. Same exact service we received 2 years ago so great place to go!
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January 2024 by Sara LeBlanc
Quick and easy! They are super helpful and will spend time with you to make sure you have everything you need. Highly recommend!
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January 2024 by tetyana bedrus
Marcus is very professional and very communicative person !!! We were really happy working with him !!! He is so positive polite and nice .
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January 2024 by Brody Sesi
Very good,hardworking and understanding
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January 2024 by brian karcho
Best Verizon store and great customer service Kal always goes over and beyond thank you for all your help
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January 2024 by Corrie M.
Zero stars for customer service. I usually have to wait forever when I actually go in to the store and I called last week several times. Always sent to voicemail, both messages went unreturned. I'm definitely going to switch providers.
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January 2024 by Sue Pritchard
Marcus was wonderful! He took the time to explain everything and helped me set up my new phone and IPad.
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January 2024 by Christina Tubbs
Marcus was so helpful! I went to a different Verizon store prior to going to this location. The other location was not a good experience at all! I was in and out in less than 5 minutes. I needed to get my phone fixed or upgraded. Marcus listened to me and had a solution for me... I got my phone upgraded with a new watch and my old phone transferred to my other line. I'm grateful he took the time to listen and understand. More IMPORTANTLY, help me! I'll always come back here now after this experience.
