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April 2024 by Kathy Farnham (Kat)
I went through drive thru this morning and the lady on the speaker was so rude. She kept correcting the way I ordered and was rushing me, rudely. I work in retail myself and I know this is no way to treat customers, especially at 7:30 in the morning, not a nice start to the day. I left the line and went to the Tim Hortons on Big Beaver and they were super nice! They had an early morning line as well but the managed to accept the way I ordered and and weren't rudely rushing me. I'll always go to this Tim Hortons now and skip the one on Rochester. Who needs to be treated that way!
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March 2024 by M I’ll
They need to work on their customer service!!
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March 2024 by Alexander Mirashi
Great food, the restaurant is nice and clean. The associates are very friendly and helpful. Food is prepared reasonably fast. Thanks.
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January 2024 by John
I used to come here 5 times a week because it's convenient to get a sandwich at 7am on my way to work. 3 days in a row I asked for grilled farmers breakfast wrap with sausage. All 3 times I received different wraps then what i asked for. Before then I'd get the bagels but it always seemed like they were burnt or stale from sitting out all night. Management needs a turnover or they need to implement better training.
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January 2024 by Brian B
Tim Horton's is pretty tasty but the staff at this location is way to disorganized. I walked in and waited 5mins before I was ever helped, and traffic was light in the store. A donut and a drink should take 2 mins tops in a store with average traffic. Took 10 mins. Staff was tripping over each other. My sales gal was not very friendly and not what I expected from an established chain like TH. Management at this location needs to improve greatly! Thank you.
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December 2023 by Mark Fujii
Drive thru is always
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December 2023 by Bill Taylor
Went here around 1pm on 11/18. There were no other customers in the store or in the drive-thru. Two workers by the drive-thru window were distracted by their conversation, while a 3rd one was sitting on the counter at the other end of the restaurant (she was on her phone). After what seemed like 5 minutes, I cleared my throat, and the phone obsessed cashier walked over to greet me.Once I got my coffee, I sat in the restaurant. It had not been cleaned in a while as crumbs and napkins were on the tables and floor.The coffee was good, but service and facility were below average.Update: To the Tim Hortons owner...everything you need to take action is included in my initial review above. Forcing me to call or email you is redundant. I share this so you can fix your employee problem. Not looking for a free donut.
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August 2023 by Priyanka Rao
If you go after 9:30 be ready to be served burnt coffee , this has happened twice so far.
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August 2023 by Victoria Hanna
Worst Tim Hortons location I’ve ever been to. I placed an order ahead on the app and put that I wanted it ready in 20 minutes. When I got there they had no idea I even ordered anything. Not only did they make me 30 minutes late for work, but the workers were very inconsiderate and horrible to deal with. They barely know how to do anything. Stay away from this location.
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August 2023 by Lost philosophy
They got my order right. That's all i need. Whoever ever is the manager, keep doing what you're doing!
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August 2023 by Jason F.
The manager seemed crabby and didn't want to be there. The coffee was average and hot. Clean location though I didn't feel like a valued customer.
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July 2023 by Cathy Vergis
Ordered two bagels with cream cheese and lettuce, tomato and onions. I've never gotten one with cream cheese only on one side of the bagel. Almost 15$ for that and two med coffees. Too much!
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June 2023 by Art C.
place is right by my house and I stopped going here after they kept messing up my coffee. today, I thought I would gave them another shot well they still messed it up!!!
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June 2023 by Abir Hasan
Love their coffee. A must have ?
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June 2023 by Shawna Captain
Waited inside forever while they were taking drive-thru orders from those who arrived way after me. Ended up leaving. Very disappointed as there are many coffee choices in this area but I chose TH.Do better.
