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March 2024 by Ian M.
Me and my fiance had bought a husky puppy from The Family Puppy in June of 2023 from the Troy location at Oakland Mall. These dogs are supposed to come with a clean bill of health as they get their dogs from certified breeders. In the contract that you sign with this place, it clearly states that if the dog is found to have a genetic defect, you are entitled to a refund for your dog. Our dog was then diagnosed with Juvenile Cataracts and we started the process of getting the refund for the dog in the beginning of February of 2024. We have put about $1,000 into medications and vet appointments for our dog that we are still paying off by the way. The cost of surgery to make it so our dog isnt blind for the rest of his life will be about $8,000. We are now down to not enough money to buy groceries for ourselves and still have not gotten our refund check and it is currently the end of March 2024. Almost 2 months of working with this company that has lied to us over and over again to not give us a refund. If you dont want to have to take a company to small claims court, I would suggest finding somewhere else to get a dog.
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January 2024 by Carolyn Mariee
I'd give zero stars if I could. Puppy mill puppies that aren't guaranteed healthy like you might think. Do your research into ethical breeders, this place clearly does not use them and is only trying to make a profit. And if you think you're "rescuing" the puppy from them, they will just replace the puppy with another one if it does not get sold and will be used to breed more puppies for you to choose from. Don't fund puppy mills. If you're going to spend this much on puppies just go to actual breeders rather than pet stores, their health and genetic testing and standards are much better than pet stores and are worth it in the long run. I know it's tempting but please do your research first.As far as the owners response... Notice how there is no denial of where they source their puppies from? Interesting... Please keep that in mind!!
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December 2023 by Dee M
I purchased a mini Bernadoodle on 11/26/2023. He was five months old. He was missing vaccines and was underweight according to our vet. The Family Puppy was not feeding him enough. The sales man was not able to explain the PAW TREE ENROLLMENT. They sold me the puppy but held my credit card and used it to enroll me in a monthly food delivery for the puppy. I received a box in the mail with more food, that is simplyTERRIBLE and I intend to return the other bag. The snacks and food additives are horrible; none of my dogs would touch. The only good thing is the dog shampoo. I will send a complaint to the Office of Attorney General Consumer Complaints Division so they can investigate this practice of enrolling a customer in a monthly food delivery service without the person’s consent and using my credit card to pay for something I didn’t order.
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December 2023 by Katherine Chan
My 2 yrs old son loves here so much. Have some fun
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November 2023 by Daniel Hosinki
We were just looking and thinking about asking for information on a new addition to our family. We came across a Cavapoo. THANKS to Vinaya and Trina and their professionalism. We came home with our new family member Bear.
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November 2023 by Lauren “Frenchy” Mcintosh
My helper Vinaya was very helpful with showing me the dogs and answering all the question's I had, I ❤️my fur baby
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October 2023 by Michael Garza
Manager feels that it’s an acceptable business practice to sign people up for recurring bills from some 3rd party dog food company. Manager believes slipping an ad in my packet is acceptable behavior and a copy of my paperwork I signed. This was so misrepresented, I called calmly and had to hang up cause I was getting yelled at. Unacceptable business practice. Also, my puppy was so sick from being in there I’ve been back to the vet countless times. Thank god I got him out of there.
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October 2023 by Steve Litwin
Good store, lots of selections for puppies. They'll even take the time to let you get to know your puppy before you take it home. Prices tend to run a tad high for the more popular breeds, but it what the market will bear.
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October 2023 by Angel G.
I went there so happy but it wasn't there we went around the whole mall and didn't find it I put one star because I had to
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September 2023 by Maddi Navid
We wanted to buy a dog today and at 7:20pm the “manager” on shift said she wasn’t doing anymore visits. Mind you they close at 8:00pm so that’s still 40 minutes for us to try and find our furrever baby. There was another associate named Nia who was very sweet and wanted to help us and I think she should be the manager because she was way more helpful than the “manager” and why would I buy from a place who won’t let me interact with the dog. The “manager” never even came out until 40 minutes to close and poor Nia had a lot of guest she was trying to handle at once. This place needs better management.
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September 2023 by Christie Katanski
I had such great experience with Trina she help me out a lot and was super nice with helping me out!
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August 2023 by Allison S
Trina at The Family Puppy in Troy was a great experience to get our first pet as a family! Trina was knowledgeable professional, and very helpful in deciding which dog to choose. We would recommend to anyone looking for a puppy!
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August 2023 by Dana Randall Books
The cutest puppies! We wanted to take all of them home... Great, friendly and helpful staff!
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August 2023 by Cali R.
Disgusting place. I don't understand how this is even legal. Big dogs in a tiny cage, 3 dogs to a tiny cage. The pups are dirty, have flakey skin, etc. These poor dogs deserve so much better. Do not buy a dog from this place, they should not be in business. I don't even wanna know what happens to the puppies when they get too old...
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July 2023 by Sherice M.
My fiancé and I have been in here multiple times looking at puppies and interacting with them because we know first hand of their business. My fiancé got an amazing chocolate lab puppy a while back ago and we know that they don't really do much with them besides when people come in and play with them. Today has to be the worst experience that we have had. We played with a little female black lab first, she was absolutely adorable, and then we played with a German Shepherd puppy which I felt so bad for. She was so sweet and loving but when we left, we ended up finding multiple little fleas on our legs. We were so furious when we found the first one because we have dogs at our home and we don't want to infect them.
