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March 2024 by J L.
I think all retailers -from jewelers to clothing- should be inviting, well decorated, and incredibly clean, and offer excellent service. Tapper's hits each of these. But Solutions are highly valued and required. Before Christmas, I took my 20 year old 5 carat channel set ring to Tappers to have rhodium plated. They were nice enough, but why it took more than a week to determine that they did not have the skill to complete this service because they feared the stones would come out during Rhodium plating, was simply irritating! I wanted to have the ring back for a Christmas event and because they took so much time to determine their inability to service the ring, that window was lost. I have had the ring rhodium plated at Fredericks in Bloomfield Hills before but live closer to Tappers so went there after hearing the endearing commercials on the radio. However, from now on, I will stick with Reaver Diamond of Southfield. The plating, done right, is a 3 day process, and lasts much longer than other jewelers who do not take this time. Tappers is probably good for watches and service, but not for my diamond ring needs.
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December 2023 by Zaid Mohiuddin
Kesi’s exceptional assistance made my experience truly memorable. She went above and beyond, understanding my preferences and guiding me through the ring selection process. Her unwavering support during a tight timeline showcased her dedication. Every step felt personalized. Grateful for her expertise and attentiveness, turning what could have been stressful into a delightful journey. The outstanding service reflects her professionalism. Highly recommend her for anyone seeking not just jewelry, but a genuinely wonderful experience.
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December 2023 by Anastasia Abdoo (anastasia kay)
As a first time bride and being engaged, they have made my experience amazing so far! I went to them to get my ring resized for the first time ever and they made the process easy and straight forward. They answered all my questions I had. I was also pleasantly surprised when I got my ring back faster than expected and it was returned to me fitting perfectly and sparkly. It looked like it was a brand new ring. Huge shout out to Holly at the Somerset location for being so sweet and helpful. I will definitely be returning in the future and am a happy customer.
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December 2023 by Sammy Farida
I had an exceptional experience at Tapper’s of Troy, specifically with Holly. She went above and beyond to help me choose a beautiful necklace for my wife this Christmas. Holly’s knowledge, personalized service, and genuine friendliness made the shopping process enjoyable. I highly recommend Tapper’s, and if you visit, be sure to ask for Holly – she truly knows how to take care of customers. Tapper’s at Somerset Mall is now my go-to spot for exquisite jewelry. Thank you, Holly, and the entire team at Tapper’s!
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December 2023 by Lisa Francis
Working with Holly at Tappers Jewelry was an absolute pleasure! Her dedication to customer service was evident from the start. She patiently answered all our questions, took the time to understand our needs, and provided excellent advice. She guided us through multiple purchases with professionalism and made the entire experience seamless. Highly recommend Holly for her expertise and outstanding service! Ask for Holly for exceptional service.
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December 2023 by Andrew Ronnisch
Went in to looking to add a new watch to the collection, Met Kelly Flynn who assisted me. The selection of time pieces was outstanding and Kelly was very patient with me as we went through the ones that caught my eye. The entire staff we came in contact with were nothing less than amazing. Thanks for a great experience. Now let’s get me that James Cameron.
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December 2023 by Salliece McCain
Holly was great to work with. She was helpful and patient. She helped me find the perfect pair of earrings for my daughter and I will definitely be back to get some of the other pieces we looked at!
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December 2023 by Sandeep Aggarwal
Tapper’s Team at Somerset Mall was very welcoming and humble. I worked with Marcus who was very courteous, patient and provided undivided attention during our visit. I had an excellent experience and will recommend to visit to check it out. They have a wide variety of collections.
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December 2023 by Chris Y.
Purchase this timepiece from tappers would absolutely recommend them for buying jewelry best I've seen in the Detroit metro area The Rolex sales associate 10 out of 10
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November 2023 by Whitney Cabral
Wow! We couldn't be happier with the level of expertise, professionalism, and service we received. My only regret is not utilizing Tappers for our first engagement ring! Vickie was absolutely amazing and so attentive to all our needs for our new anniversary engagement ring. She thought of every detail and made sure the new ring would jive with the original wedding band. Working with her to customize the new ring was a breeze. I loved that Tappers had so many options but Vickie could guide us based on our selections so we wouldn't feel overwhelmed. Well the final product did not disappoint! Thank you Tappers and Vickie for creating a stunning personalized testament that will last forever for our family! Cheers!
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November 2023 by Richard Schwarcz
Again, Tappers has come through for me. I've been working with Ralph, for many many years. He always guides me well. Listens to me, and gives me honest answers. Not always what I want to hear, which is what makes him priceless. I am now at the point of buying jewelry for three generations. Tappers and Ralph seems to be able to find the right piece of jewelry at the right price point. Whether it is a simple gift for my grandchildren, or something special for a big anniversary. Again, many many thanks
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October 2023 by Beau Derek
My visit to Tapper's at Somerset Collection proved to be an exceptional retail experience. The establishment boasts an impressive array of world renowned watch brands and an extensive selection of timepieces. Notably, this Tapper's location is an exclusive purveyor of Panerai watches, a fact that initially drew me to their esteemed establishment.During my visit, I had the privilege of being assisted by Kesi, a relatively new practitioner in the field of horology. Kesi devoted ample time to ensure I found the perfect timepiece by patiently guiding me through the selection and trying on various models. Her commitment to excellence was further evidenced when she facilitated a special order for the precise watch I desired.I wholeheartedly endorse Kesi and Tapper's to anyone seeking a superior timepiece, as their commitment to service and their distinguished selection of watches are outstanding.
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October 2023 by Payton Cousins
The staff here are very friendly and helpful without any sense of pressure. Vicki helped me select an excellent necklace within my price range while also showing me many good options for potential future ideas. The store itself is very clean and well structured for easy shopping. I do expect to come back when I can.
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October 2023 by Shelby Robert
We had the pleasure of being helped by Nataliia. She provided top notch customer service. We came in looking for a specific ring I had in mind and she was able to help us create the ring of my dreams. She took her time with us and taught us everything there is to know about diamonds. We have been to many places, where they are only looking to sell. When we walked in, she heard what I wanted and taught me stuff I didn’t know, that would help me decide on the grade of Diamond I wanted. When it came time to purchase my ring. She had us step into an office for privacy and offered us complementary Wine or champagne. She made us feel important and not like another sale. I couldn’t recommend her or this store more. Thank you for your help.
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October 2023 by James Ross
Bought a Tappers brand wedding band with wife 5 years ago. In 5 years we have had to replace missing diamonds on the band 3 times. Would never recommend someone getting a band from them, stay away!Edit 10/10I would like to revisit this as I have been in touch with Tappers and they have made right the issues I had and would like to add a few stars to my review as appreciation for the excellent service I received from Robert and his team.