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June 2024 by Joshua Thompson
Jermaine phill took real good care of me and made my purchase simple and easy
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May 2024 by Joe Meskimen
Great service and a great deal!
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April 2024 by Handan Ege
I always buy or lease my car from here. Thank you Jermaine again. I am sure I will be happy with my new Rogue!
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April 2024 by Clauds
Super helpful with picking out a car and friendly! Thank you appreciate the service!
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March 2024 by Joe Zilinski
Jermaine L. Phill was very knowledgeable about all aspects of the vehicle that we were interested in. He was extremely nice and made our time there not feel as pressured. I will definitely be contacting him if I have additional questions or want to proceed with the purchase.
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March 2024 by Remi Sulstarova
Best guy very nice fast service respectful helped me out thank you Jermaine
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February 2024 by Josh Roys
Absolutely atrocious service. Will directly lie to you about the cars they have available. Will tell you to buy insurance and then sell the car underneath you and refuse to reimburse you. We'll see what small claims and the AG/Subaru Corporate have to say.
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September 2023 by Lexi J
BUYER BEWARE! I've been trying to cancel a wheel and tire warranty since 12-29-22. As of 5/24/23 I am still being charged and being told I'll receive a check from the company as reimbursement. It took less than 10 minutes to sign up but almost 6 months later it still hasn't been canceled. The sales team and manager will avoid your calls. All they care about is taking your money. DO NOT GET THE WARRANTIES THEY OFFER! BUY YOUR CARS ELSEWHERE.
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August 2023 by Inkblot GDS
Absolutely the worst experience. They are they unorganized and fail to follow through. We purchased a car, it was delivered but sent without the temporary tags. We called that day and were promised the tags would be overnighted. That was on a Saturday. Ok, tags should be in on Monday. No Monday delivery, no Tuesday delivery. We call back, and are directed to speak to finance, no one answers so we leave a message. We call back to speak to the salesman who sold us the car, no answer so we leave a message. We call back to speak to the manager, no answer so we leave a message. No one ever calls back. And no one ever has an answer for us - they just redirect us to someone else. It would be nice to be able to drive the car we purchased.
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June 2023 by BigPimpin91
My initial experience went pretty well. I test drove the vehicle I came to see and was able to work out a fair deal on trade in for my previous vehicle. This was a Saturday.I put down a deposit and filled out the credit application. We made an appointment for the following Wednesday to sign all the final paperwork so I could take the car home. The sales counselor also told me that Wednesday was better anyhow since the "faster" finance managager would be in and could get me out the door quickly.I show up 15mins early that Wednesday and am trying to set the new insurance up but I needed the lienholder to do so. It was at this point I was informed that in the 2.5 business days since I put the deposit down they hadn't gotten to processing my credit application and it was going to be 1-2hrs before it would be ready.I didn't have time to wait so I agreed to come back the next day at the same time.I work offshift so I had to wake up early both these days as an inconvenience to make this deal happen.I show up the next day and while I'm driving I'm told via text message that my paperwork still won't be ready until 45mins after my scheduled time.I get to the dealer and am waiting at the salespersons desk for 20mins without any communication as to what is going on.I decide that the lack of respect to my time isn't worth the vehicle I was looking at and just walk out the dealer.The people working at the dealership are friendly and personable but the rest of the ordeal was a hassle. I can't recommend this dealer to anyone.
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June 2023 by Lex Jackson
BUYER BEWARE! I've been trying to cancel a wheel and tire warranty since 12-29-22. As of 5/24/23 I am still being charged and being told I'll receive a check from the company as reimbursement. It took less than 10 minutes to sign up but almost 6 months later it still hasn't been canceled. The sales team and manager will avoid your calls. All they care about is taking your money. DO NOT GET THE WARRANTIES THEY OFFER! BUY YOUR CARS ELSEWHERE.
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April 2023 by Chris Watkins
I was approved for a vehicle. I was told the monthly payment and term and they asked for a parcial deposit on the car. Next I heard nothing. Emailed their customer service after numerous phone calls weren’t returned. In hopes of a follow up I decided to visit the store. Once there a new salesperson tells me that I needed an extra $1000 down. This is after I already purchased insurance for the car I was approved for. I declined paying the additional $1000 and asked for my $500 partial deposit back. That was 4 weeks ago. My phone calls are never answered or returned. I came back to the store today and waited almost 30 minutes before having to leave for work and still haven’t received a return on my deposit. I use to work for Suburban in garden city 3 years ago and would never thought that the staff would treat a customer and former employee this way. I know David Fischer Jr would not appreciate that from his staff, especially here at the Troy motor mall. Oh and they just recently lowered the price of the car $1000 The worst service I’ve ever received in my life
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March 2023 by Lawanda Woodards
Thanks to Mr. Santiago for Always providing me with great service. Yes I would recommend Suburban Nissan of Troy.
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January 2022 by Brandon Cruz
Terrible experience at this dealership. No room at all for negotiating and they do every shady trick in the book to get your money without giving you any respect. I periodically watch the vehicles I was interested in their lot and they would rather sell their deprecating old lot at auction then to negotiate a deal with you. Go somewhere else.
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November 2021 by Ylli Shemitraku
It’s the best dealership.
