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March 2024 by Kamron Ressler
Been coming here since I got my car. Brought it in Friday March 8th to be serviced/ diagnosed. Which should only take 30minutes- 1 hour 1/2. walked up to my service advisor after it had already been 1 1/2 hours and he said it would take 1-2 more hours. 30 minutes later not even he says that they are backed up and couldn’t look at it. I canceled my doctors appointment because of their inconvenience. Either they gotta hire more techs or sort something else out. But I’ll probably never come back.
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March 2024 by Robert Simmons
Great service and A 1 mechanic. Surburban Troy Cadillac is top of the line of dealerships. Treat you as a human being.
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March 2024 by julian short
Suburban Cadillac of Troy is excellent. I took my car in for service and the Service Consultant ( Jack Bergman ) done excellent job I highly recommend him and the service department. Thank you so much!!!
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March 2024 by Crystal Hood
My experience working with Roger was easy and expeditious. It's always a pleasure speaking and working with Roger. He's the best!l and personable.
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March 2024 by Jason Dahl
Brian was a pleasure to work with. The whole process was fair and easy. Highly recommend!
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March 2024 by Robert Steiner
Alexis was great. She answered all my questions (I asked allot). She was flexible and willing to work with us on price. I highly recommend Suburban Cadillac of Troy.
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February 2024 by Eric Larson
Good customer service - blows away Crestview.
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February 2024 by Joe Ledbetter
Got a great deal and great service buying a new car. Ask for Ryan he was strait up and professional. If you are looking for a new or used Cadillac don’t waste your time looking anywhere else.
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February 2024 by Dewitt McGowan
Very Good working with Roger me and my wife would recommend anyone to him. He made the process of our 2024 Lyriq sport very comfortable.
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February 2024 by Beth Dalton
Amy was a great! Very professional and made the process go smoothly. Look forward to dealing with her again in the future.
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February 2024 by Bruce Campbell
I found myself in good hands with Roger quite quickly. He was easy to talk to, friendly, attentive, and a good listener. He took extra steps to secure the car that I wanted. I had confidence in Roger and his guidance throughout the purchasing process. Thank you, Roger.
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February 2024 by Kevin
Greedy dealership, has pretty incompetent service advisors. They had my car for over a month and did absolutely nothing for me, not even a loaner. Service manager John will pick up your calls maybe once out of 50-100 tries. The general manager doesn't seem to do much and is protected from upset customers for no reason. Seems to hide behind all the employees under him and has them deal with customers while he's too busy doing small talk and nothing productive (basically what I saw while waiting in the lobby). On top of that they'll charge you for doing absolutely nothing beneficial to your vehicle, and will tell you they'll do certain things for you when it just doesn't happen at all. In the end they'll point the blame to you and act like they didn't say any of the things they couldn't deliver. Had the audacity to call me months later and attempt to make an appointment for my vehicle. Prime example of a dysfunctional business begging for their customers back.
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February 2024 by Kevin Peltier
Smooth, friendly transaction for a recent vehicle purchase. Josh in sales and Lindsay in management were a pleasure to work with.
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February 2024 by Ella LaDream
Chandler is amazing. He went above and beyond to work with me and find me the vehicle that I wanted Especially that it was during and after the holidays that I needed to get a new vehicle. This is my second leased vehicles from him and I will always choose Chandler. He is very nice, intelligent, and beyond respectful!- Rima Hanna.
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February 2024 by Robert Frank
I was in and out in a few hours for an oil change.
