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May 2024 by Sarah Bradsher
The service department has been really great in getting my car fixed. They even set me up with a loaner because my schedule was too hectic to be able to leave my car at the shop. When they texted me that my car was ready one morning, I didn’t have the time to come in that day so Will even let me delay and keep the loaner another day. Thank you for your hard work and accommodations! You guys are the best.
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January 2024 by Gina Miller
Good service department with pleasant folks to deal with.
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January 2024 by Fouad Dababneh
Excellent service
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January 2024 by Kim Jones
Service was excellant.
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January 2024 by M K
Best dealership and crews you can find for Subaru
Will gave me a very good discount for repairing my car
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January 2024 by s sarbinowski
I had two recent visits to Subaru of Troy.. both times service was over and beyond what l expected..a great family team working together to meet the customers needs.
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January 2024 by Lee Broadbridge
Suburban Subaru has one of the best service departments I've ever had the pleasure of visiting. I had a tire spring a leak and I brought it in for a look. Sean and Eric met me in the write-up area and took care of everything else from that point on. The tire was not repairable because of the location of the damage. They explained why and then arranged to have it replaced. I was on my way again in about one and a half hours. I felt confident that the work was done right and haven't had any problems since. Everybody in that place seems very nice. My salesperson, Eddie, and Michal, the manager, both stopped by to see me in the waiting area. Whenever I tell anyone about Suburban Subaru, I always recommend they try them out.
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January 2024 by Yang Xia
I have bought my last two cars at this dealer and have been using them for service for over 20 years. They are not the cheapest service guys in town but they do quality work and keep my car running smoothly and dependably. The service persons are professional and friendly.
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January 2024 by bop top
I come from a family involved in the auto dealership industry since 1949. The level of service I received on my visit to Suburban Subaru is the model and caliber that all auto dealers should strive for. It's the service after the deal that keeps customers loyal.
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December 2023 by Tegan Caldwell
Suburban Subaru is just the best. Everyone in the sales and service departments are such kind and thoughtful people. My car buying experience was the best I’ve ever had in my entire life, and the service team are cool, honest people. They’re really there for you. Thank you Sali, Michal, Michael, and Eric!!
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December 2023 by jenna shelton
The service department is a bunch of classless individuals. Unprofessional and disrespectful across the board. The two representatives that spoke with my wife today made degrading and unacceptable comments. Luckily her sales guy was there and able to assist her and treat her with respect as she just purchased a brand new vehicle from them, already needing service…I’m very disappointed. I drive a ford - go to Suburban Ford and their service is excellent. I expect way better from Suburban Subaru
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December 2023 by Anna Brodak
We were treated very well. I enjoyed the popcorn and a coffee while waiting. Everyone was very friendly and our car was worked on in a short amount of time and came out looking so clean.
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December 2023 by Mitchell Klein
So I have been a Service customer for 5 yrs. My Forrester has 220,000 Miles on it, I see Jasper every 6,000 miles for a Oil change & tire rotation. This last visit was costly, but like always, Jasper took wonderful care of me.
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December 2023 by Patrice DuFour
All the people I deal with, are very informative, kind, and knowledgeable. I feel confident, taking my car in knowing that it will be cared for properly. I always feel like they have my back! I’m not going anywhere else for service.
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December 2023 by Michael Wagester
I was very pleased with the service I received with the oil change on my Imprezza. The process was explained to me. I waited inside the dealership. The service person came and got me when the oil change was complete. He also told me that no other repairs were needed and they washed my car as well.
