-
November 2023 by Louis Adams
Great customer service. Bought a new Belt. See you around the holiday season.
-
November 2023 by Chad Richardson
I love their shoes and belts my favorite but this occasion they didn't have what my wife was looking so the very kind and polite employee gave some valuable resources along with other great information I wish all customer service was this pleasant.
-
November 2023 by Jill Chopski
Excellent service and quality shoes.
-
November 2023 by khal tarabin
Very professional staff, great atmosphere
-
September 2023 by Claude Jackson II
I enjoy buying high-end shoes, when you buy the best you look the best. The look fit and finish of Ferragamo brand is impeccable. I also enjoy there stylish clothing line too. The friendly service of the sales staff was greatly appreciated. I highly recommend this business.
-
May 2023 by Christian Kroeyr
The craftsmanship of the leather is incredible. And worth the price.
-
April 2023 by Mark Bouchillon
Went to the Ferragamo store in Troy this morning to ask about getting a repair of a $700 pair of shoes that have been worn less than 12 times. They have a small tear in them. Basically the manager came out and said, “they can’t be fixed”! No sorry, no let me help you get another pair, let me call the corporate store. When you spend $700 for a pair of casual shoes that are almost new it seems the store should have some resolution. I wasn’t asking for a new pair and I would pay for the repair. But this rude employee had nothing to say nothing to offer!! Not very customer service friendly!!!
-
March 2023 by C Richardson
I love their shoes and belts my favorite but this occasion they didn't have what my wife was looking so the very kind and polite employee gave some valuable resources along with other great information I wish all customer service was this pleasant.
-
March 2023 by A Wax
Strange warranty guide lines for my $600 dollar belt.Bad hinge,factory defects do not belong or tranfer to the customer.
-
January 2023 by H T
Do not walk in here unless you want to be looked down on and made to feel like garbage. The manager Val and the holier then tho men in the store are dishonest and condescending. Stay away. Shop at department stores or online.
-
December 2022 by Nick Benuska
Nick is the best! Very knowledgeable, kind, and funny. The whole team is very nice and professional. Such a great experience!
-
November 2022 by Glenn Taylor
Very special, personalized attention.
-
November 2022 by Adrienne Wheat-Brown
Ask for Joe! Extremely helpful and patient...great customer service!
-
November 2022 by Kam Elder
Shop with Joe
-
July 2022 by Yamina Hawthorne
Paid for a $500 belt for it to break within 5 months . This store has terrible customer service they offered to fix the belt but do not have a reasonable turn around process. It has been over 90 days and these people have nothing to say but sorry , DO NOT PATRONIZE THIS BUSINESS YOU WILL BE DISAPPOINTED.
