Sally Beauty in Troy is a destination for thousands of salon quality products at budget friendly prices, covering hair care, color, tools, cosmetics, and nail care. It carries top brands and inspires pro results at home. The staff is consistently described as very helpful, professional, and sweet, with excellent customer service. Employees greet customers immediately, offer clear comparisons of products, and help shoppers choose the right items quickly. They demonstrate incredible patience, whether helping first-timers with bleaching and vibrant colors or searching through new shipments to find a specific item. The manager and associates provide personalized recommendations, explain how products will work, and even write down step-by-step instructions. While staff offer basic tips, the store also provides a free Licensed Colorist OnDemand service for expert guidance. Many customers report the best experience, becoming returning customers thanks to the satisfactory results and supportive, never-rude service. All products are backed by a Love It or Return It Guarantee.
The service was OUTSTANDING … phenomenal… Im a instacart shopper and when I say this place took care of me .. all I had to do was follow the lady around the store for my 6 items i was mind blown
I wish other stores service customers this way when it’s their first time in store great job ladies
August 2025
Store manager Jackie is very helpful. Clear comparison of various products and very professional. Helped us to choose the right product quickly.
January 2025
My boyfriend and I decided to impulsively go and get some products to bleach his hair for fun :) Cheryl greeted us immediately with a smile and had incredible patience with us as she helped. She is the literal sweetest employee, thank you Cheryl!💕
