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June 2024 by Maria T.
Wanted to get a gift and was looking around…the staff were constantly staring at me as if I was trying to steal… they would follow me around (they kept distance) and made me feel not welcome!!!!! Don’t come here!!!!!!!
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June 2024 by Elizabeth Noble
Ms Kim at the Dior counter is the sweetest soul! She is so personable and was very helpful. Will definitely be coming back to visit her soon
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June 2024 by Eddy Fusely (Eddy Fusely)
Super nice experience in the fragrance department - Dior section. Kim, a wonderful sales associate, treated our daughter incredibly well today as she was selecting her birthday present. Thank you so very much for your kind help
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June 2024 by Merle Currie
LOVE THE PLACE
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June 2024 by Lajuana Francis
Very nice customer service
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May 2024 by Alec Daniels
The staff was very helpful and attentive.
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May 2024 by Katrina Crater
Found exactly what I was looking for even caught a great sale over half of ??????
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April 2024 by zach hadrian
Best experience I’ve had so far trying out new fragrances. Lori is great and always shows me everything they have to offer going above and beyond
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April 2024 by Eva Leon
I come here to get rid of some stress ?inn bc love therapy shopping it’s the only way to fix a stressful day and yes the prices are high your shopping at an elite place I love the staff and all the variety they have if you need anything they’ll literally do whatever just to make sure your happy before leaving
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April 2024 by Connie Saxon
Google Maps notified me that my remark hit a 100 reviews and asked if I wanted to add to my remarks so here it goes:
Please Note:
I was told by the General Office staff (Gail):
a manager from Sak Fifth Avenue would call back on my bad experience but NEVER did I receive a call from one of the managers at Sak Fifth Avenue.
If the managers don’t care about a customers bad experiences and try to make it right by giving a little of their time how do they ever expect to improve
Sak Fifth Avenue in Troy, MI
It was the first time ever buying from a Sak Fifth Avenue and now it will be the last!
Suggestion to Managers:
Make efforts of communication with dissatisfaction consumers so the manager can learn from the consumers to help implement new goals to focus on consumers satisfaction to keep exciting and new consumers to return this truly will helps keep revenues a float.
There’s always room to improve performance so no consumer should ever have to experience as I did with the lack of their performance and communication that left me to not be there for my best friend (Trisha) at a time of need after sister had passed away.
The experience from Sak Fifth Avenue left me to cancel my plans do to I did not want to miss my order from arriving to my home.
Then only to find out on 3/11/24 my order was never mailed out!
I ordered it Thursday 3/7/24 Channel staff Tamara was polite, helped me with a fragrance order by phone, stated my order should arrive by Sunday 3/10/24.
Sunday 3/10/24, I called back to Sak Fifth Avenue ext. 5557 to inquire on eta of my Channel order due to I never received a Tracking #, staff Jenifer and the manager on shift stated the only one that could help me would be Tammy and I would have to call back on Monday which was a lie.
Monday 3/11/24 Time: 11:38am I call back spoke with Tammy, she stated she would check on it and call me back.
11:43AM Tammy called me back to say the shipment dept. personal is possibly on lunch.
1:02 PM I called back to Sak Fifth Avenue ext. 5557, Jennifer answered and said Tammy stepped away and asked if I was customer (Connie), I replied yes. Jennifer said oh Tammy will check on shipment.
1:23 PM I called back again do to I needed to go away from my home and did not want to miss my package from being delivered so I pushed phone option to speck with General Office. I explained the lack of information on the eta of my order and asked if I could speak with the shipment dept. General Office staff (Gail) offered to help me. Gail asked my name, zip code and address then said the package has not left the store yet.
Gail said that she will check on what’s going on with Tammy and have Tammy return a call to me. I said ok.
1:37 PM I became up set and called back to Sak Fifth Avenue and Gail answered again, I told Gail that I want to speak with a Manager because here these employees said Sunday they can’t help me which was a lie. Their lack of communication from Tammy was unprofessional and unacceptable!
1:50 PM Gail from General Office called me back to confirm my order was still at the store and the shipment dept. is sending it overnight and she hopes I will receive it the next day. I asked Gail if the General Office is open on Sundays, she replied yes. This only presents the manager and staff (Jennifer) did not care enough to help and answer a question they could of had the answer for in a few minutes.
I asked Gail what the names of the managers who are over the staff in Channel. Gail replied of 3 managers (Norma/Shontell/Greg) are over the departments.
I asked to speak with them because this should never happen to a customer. Gail in General Office said that she will have a manager call me regarding my bad experience. I yet to hear a call back from a manager at Sak’s Fifth Avenue. I feel for how much the products cost, the staff should be able to answer all questions and if not then the mana
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March 2024 by Cosmic Expansion
If you are looking for a wardrobe update look no further. I was fitted and tailored by Brunello Cucinelli with some of the best in the business. Brayan has kept me in the loop and is a great salesman, understands each persons individual style and knows a thing or two about a thing or two. Big Blue out.
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March 2024 by Jacqueline Colasanti
The selection of products is outstanding! The Louis Vuitton section has a better variety than the actual Louis Vuitton store did ?
Nice people working hard and making clients happy
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March 2024 by Mary Kay Lawless
It's wonderful! Everyryone is great. They are ready to help me find what I am looking for...
I thank all your associates
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February 2024 by Rene Vazquez
Great customer service
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February 2024 by Jason J
Anna was very friendly at the cosmetics counter.
