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March 2024 by Meagan B
I have very picky feet, and I came to this location not realizing the employees were magicians. Newt was able to find exactly the shoe I needed after describing my issues. I truly appreciated his wonderful customer service.
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March 2024 by Mary Honeyman
I have been to the store many times and each time the customer service gets better! I went in recently to buy hiking shoes and Oscar helped guide me to the pair that was right for me. He spent time explaining all the different shoes. He was so knowledgeable and patient. Even though he had many other customers, I still felt like I was getting the attention I needed. Great store!
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February 2024 by Riley Jackson
Very pretty location and helpful employees.
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February 2024 by Michael G Smith
Great selection and decent sale prices
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February 2024 by Ron Houseman
Love this store
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December 2023 by Amanda Kilroe
Always a winner, REI in Troy has all the things you come to expect from our favorite store. The staff is always friendly, and during Christmas they have a wrapping station for charity. Also thought it was cool that the bathrooms have sanitary items for free!
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November 2023 by Karen
A couple weeks ago a guy name Todd helped me choose a sleeping bag. He was charismatic and informative! What a great experience, thanks Todd!
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August 2023 by Ryan M.
I was going to stop in here, but the boy scouts had set right in front of the door, and I just didn't have the energy to walk by and awkwardly ignore them. It was just easier not to go in lol. I got in my car and went home.
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August 2023 by Cory Nummer
Christian, Jared, and Jessica were each lovely to work with during my visit. I had some tricky returns but Jared was able to super helpful and kind. I needed to find some new hiking pants and Jessica answered all my questions which helped me find the right fit I was looking for. At checkout, Christian and I had a really great conversation about the National Parks we’ve visited. The store is welcoming and clean and the staff there are always willing to help. 10/10 recommend stopping in!
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July 2023 by Michael Kulpa
Very nice and well kept store. Staff is always very polite and helpful. Decent selection of clothing and equipment but some of the other locations seem to be a little bigger.
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June 2023 by Glenn J.
I purchased a Cannondale bike in February from REI Troy, MI. and recently took it in for its 100 mile maintenance and a warranty repair, failed bearing in the pedals. The warranty repair was not completed and the bike tech suggested I upgrade the componentry at my expense. They refused to repair the failed pedal for no reason. The bike repair guy is rude and cocky. I will shop elsewhere in the future. Bad representation of REI and Cannondale.
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June 2023 by Braden Rykse
I love going here. I often wish I could buy everything in the store. Staff is very helpful with everything.
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June 2023 by Matt Staci
Love this store. Was always under the impression it was only for high dollar, high end stuff, and there is plenty of that stuff, but i was surprised at the number of decently priced, quality items
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June 2023 by Ryan “Sketch” G
I live REI. While their prices are high, they offer great products. Nothing is cheaply made and everything lasts. From Marmot to Thule to REI CoOp, it's all made to last and most of it is made Responsibly with recycled materials.Customer service is top notch and the staff truly cares about your safety and joy while exploring the great outdoors.
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June 2023 by Ahmed Anwarullah
I had the pleasure of receiving exceptional assistance from Matt, an outstanding employee at REI. Originally from Colorado, Matt’s passion for the outdoors and extensive knowledge of outdoor gear truly shone through during my recent visit. He went above and beyond to provide me with invaluable guidance and recommendations, ensuring that I found the perfect gear for my upcoming adventure. His friendly demeanor, expertise, and genuine dedication to customer satisfaction made my experience at REI truly memorable. I highly recommend seeking out Matt’s assistance for all your outdoor gear needs.