Public Storage in Troy offers a free, no-commitment reservation process with an online eRental option to skip the counter. The location provides personal attention and has recent updates like new asphalt and paint. Multiple reviews highlight a specific manager for outstanding and wonderful service. This manager is consistently described as amazing, helpful, pleasant, and the best, having resolved issues with confusing website reservations, assisted with access difficulties even on a holiday, and provided clear help during move-outs including refunds. The overall experience is noted as fantastic and smooth, turning potentially stressful situations into easy processes with great service.
Simone was so very nice and helpful after our brother's passing.
September 2025
Simone is so helpful. She showed us the storage unit and explained everything we needed to know and showed us exactly how it worked. Very helpful since it was our first time renting out a space.
September 2025
Good service for 5 months. Simone is extremely helpful.
