-
January 2024 by Budgieking
Most of the petcos near me are closed, and was rather suprised to find one open in troyStore was just as i rember...Slightly dindgy and overwhelming with the amount of large displaysAnimals were taken care of, so thats a plus, and have alot of rescue animals...
-
January 2024 by Jaimee Murphy
Colton was extremely patient and helpful when I was buying a fish and aquarium for my daughter. He was very knowledgeable about the whole process. He took his time to help me pick out all of the accessories while telling me how to care for the fish and aquarium. Thank you!
-
January 2024 by laketa campbell
Went to Petco in Troy last night and gave them $200 and I wasn't paying attention because I was downloading the app and my bill came up to $114 and some change I didn't realize that the girl named Jasmine didn't give my all of my money she only gave me $6.55 back the moral of this story is to pay attention, this dang phone ? will throw you off of your game I called them and the manager Brian said that I gave her $120 and I know I didn't I'm so mad.
-
January 2024 by Angie Grygier
The staff was very helpful and friendly
-
January 2024 by David Bowdich
The store was very clean and the staff were very friendly and helpful.
-
December 2023 by Emily S.
I will never go to petco again. on 11/25/22 had charged me for four dogs of bag food when I only bought two. I went Into the store told them and verified with my bank of the charge. the manager at the location also told me this has happened 3-4times just recently. I then opened an investigation with the customer service department I made 4 phone calls and one email. other than my case not being sent to the right department it took them 24 days to reimburse me $164.06. I did not get any store credit, no nothing. they cost me over $250 because I had to cover the cost of overdraft fees because of them. I live paycheck to paycheck so this really affected me financially. the absolute worst customer service I have ever had and I have worked in custom service for 12years and know that more can be done.I will now take my business else where.
-
December 2023 by rvo
We were buying a small aquarium and a new beta beta fish. We didn't know anything about what exactly we needed. The staff person Aaron answered every single question we had about the process of setting it up, what water treatment we needed, what to feed and how often etc. He is very knowledgeable and passionate.We appreciate his helpfulness, he went out of his way to make sure we had everything we needed to give our new fish, Affina, the best aquatic environment to live in.
-
November 2023 by Kelly S
Grabbed some nice birthday presents for my pup. I wish they still carried carob chips in the self-serve bins. My girl loves those! And they are the perfect size for training.
-
November 2023 by Gerry S.
Everything for pets. Staff is helpful. Prices in line with competitors. Grooming in the store.
-
October 2023 by Brett Lehr
Moved to the area a couple weeks ago and have been used to using PetSmart. Figured I would give Petco a try. No issues until walking towards the register with the pup. Another dog was approaching so mine went to say hello. We were immediately reprimanded by an employee who informed me they are not allowed to meet in the store. While I understand this is for liability or training reasons, this silly rule is off-putting. I've never had this issue at any other pet store, and while I know my bad review will not change a multi-million dollar company's rule, this makes me feel better by ranting.
-
October 2023 by Louie Langridge
Pet Co is one of my favorite pet stores of all time, they have everything you need, some of there stores even have training centers where you can take your dog for training sessions, there stores are very clean, organized and extremely well kept, the employees are super friendly, I recommend this place to everyone
-
September 2023 by Nascent C.
They refused to groom my dog after claiming he "wouldn't let them", which is odd, because I took him to a different groomer right after, and they had no issues. They were incredibly insulting and rude, and insinuated that they were 'nearly bitten by my (30lb) dog', which is hard to believe because he has never once bitten anyone, and is a very sweet dog. They just don't want to do their jobs it seems.
-
September 2023 by Deborah Goode
They have a lot of pet stuff here!! I can get dog food, aquarium fish, and live worms for my reptiles. They have a huge selection of dog clothing and jerseys!! Over the summer I even purchased Pride bikinis for my dogs!!! They even have dog necklaces for the pampered pooches!! I was in and out pretty quick. It is never very crowded.
-
August 2023 by Don A
The service and food were good. The only thing that bothered a tad bit was the "seat yourself" the place is large and it seemed that it took a server more time identifying that we were new customers. When we finally did come over things were great ??
-
August 2023 by Kimberly Douglas
I am looking for a local pet needs place, but Petco will do for now. They are super friendly and fast and we purchased both of our guinea pigs there approximately three years ago. It’s great if you can’t find local.
