October 2021 by Christian R.
The store is great, but the grooming service is a whole different story. There are a few young ladies in there who do a phenomenal job with our little dog, but the elderly lady is TERRIBLE. We brought our puppy in for her first grooming and all the elderly lady could say is how bad and misbehaved she was and told me if she didn't get better to not bring her back. I was so taken back by this that I spoke with the young lady who groomed her and she had nothing but great things to say. The only problem was she had a tough time clipping her front nails. Grant it she is a puppy at her first grooming and I would think that's understandable. The elderly lady has no respect whatsoever towards me, my wife and our puppy. Shame on this lady and NO ONE should have to experience that.
June 2021 by SHARON HUNTER
Looking for portable soft puppy carrier to bring My toy schaunzer home from breeder but it was not available.
June 2021 by Mary Dybas
Clean environment, friendly staff, well stocked inventory
June 2021 by Josephine Cates
The staff is amazing. So helpful and friendly. I had a snake I had just bought from a breeder in the area get stuck in one of the air holes in his travel cup, so I rushed to the nearest pet store for help. An employee immediately helped me cut the container to free him. He was such an awesome person. Can’t thank him enough for his help. I also bought a little critter keeper to get him the rest of the way home and it worked perfectly for that. Troy Petco is awesome ❤️
May 2021 by Megan Kraft
This review is for the Grooming shop!Shawnee takes amazing care of our pup, Molly. Molly was overdue because of some health issues and Shawnee didn’t even blink at the state she was in! She made her look and feel amazing!
May 2021 by John Patterson
I have to say that while we love Petco as a one stop shop for our cattle dog that Carol at the front desk of the area where they do grooming at this location is very rude. She talked down to us and overall provided very poor customer service and was extremely rude. Our dog is a COVID dog and not as socialized as a result. He also tends to be reactive and we have him in training. Regardless of that it’s inappropriate for someone providing a service to shame, degrade, or talk down to a customer who is clearly doing everything they can to make sure their pet and everyone involved have the best experience possible. I would not recommend anyone get their pet groomed here unless they want to be shamed and condescended by front desk staff.
March 2021 by Gypsybrigand Tuber
I have had multiple returns. I bought a glowfish tank and it leaked on the first day I set it up. I think it may have been on their shelf for a while, not sure. Not their fault, just a bad product and was given a prompt refund.
January 2021 by Jessin John
Not so great grooming experience.Took our pup in for her 1st grooming experience at Petco on Sunday. We gave specific instructions on the fur/hair length, but they were unable to keep our requested length due to some matting of hair under her coat. That was fine and the groomer gave some tips on new combs we could get to prevent matting. They also gave her a cute Christmas bow/clip and some cookies. So initially positive experience. The next day, she had fluid leaking out of her ear when she lied down. Two days later from that, she had a raging ear infection. Poor dog is in so much pain, we expected better from Petco in giving a bath. I have given baths to our pup myself since she was 8 weeks old and never poor water on her head (only use a damp washcloth) and she’s never had an ear infection until this visit. This was our favorite Petco. Definitely can’t return for grooming after this experience.
January 2021 by Cindy Glaspie
Tried to return a small item recently to be informed that returns are not allowed due to covid. If a business is open and is glad to sell you their products then I completely disagree that they are not allowing returns. I think they have figured out a creative way to boost their sales for the month. I will not be back.
January 2021 by Ian Rothe
Very easy to order online and get curbside pick-up. Associate was great. Thanks so much! Felt very safe.
January 2021 by Lauren Kelley
The employees were AMAZING. So kind and helpful.
December 2020 by Preston Cheap BT headphones test guy
Usually these type of people are rude. They better hope they or someone in their family doesn’t go through it. You know the old saying!! ? well, the guy I talked to on the phone seemed nice? thanks.
November 2020 by Milica Nikolov
I love Petco, I always find what I'm looking for. I especially love the people that work there. They are so knowledgeable and nice, always there to help you.
November 2020 by Joan Ritter
I can find the NaturVet product I use there. I also use their grooming service. Well-organized and clean. Help provided as needed.
October 2020 by Etta Fleming
Friendly and helpful staff. Easy to find products and nicely marked aisles. Easy in to get what I need so I could go in and out quickly.