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January 2024 by AMGClass
Great customer service, they will help you find the right shoe that fits perfectly to your feet.
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January 2024 by k whi
I had an excellent experience here! I believe it was Anthony who helped me out. I came in with a wrong size shoe I got as a gift and they happened to have the color I really wanted and he helped fit me for the right size and was very helpful! I will definitely be going back!
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December 2023 by Cynthia
Looking for a shoe that I was looking for, even New Balance Corprate could not help me with, but Kyle at Troy Michigan store could. Thank you Kyle for making my Christmas brighter.
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October 2023 by jigar varia
Store manager is very knowledgeable. Got clear understanding of new balance shoes
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August 2023 by Sarah Cauley
I had a great experience shopping here. Mario was incredibly knowledgeable, and very kind. I would highly recommend this store!
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July 2023 by Phyllis Noda
After trying many others, I'm back to New Balance! The store is great in so many ways- from uncluttered, well-organized displays of merchandise to its super-knowledgeable, client-centered associates. I was looking for just the right shoe (s) for a trip overseas-- one that gave my feet ankles stability, was skid proof on wet cobblestones, looked good, fit well, and were comfortable!!I know I could never have found the level service and the careful attention that the associates at New Balance gave me if I'd tried on my own. I'd probably still be rummaging through stacks of boxes, guessing on the fit without a place to really try on the shoes, or praying that I'd made the right choices on-line!!!Whether you're a runner, hiker, traveler or gym enthusiast, try New Balance at 821 E. Big Beaver Road in Troy for style, fit, and excellent service!
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June 2023 by Chris Chin
Great experience at this location. Candace helped me find a pair of running shoes that actually fit perfectly and I was in and out within 20min. Will most likely come back here for my next pair
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May 2023 by Robert M
Store was looking very clean AND the store manager took the time out of HER busy day to find the perfect pair of shoes for my wife. Good work ma’am.
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May 2023 by Mickey Farkas
Andy and the superior staff at the Troy store were excellent in the way the helped me. I will recommend this store to all. Farkas
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April 2023 by Derrian Zasada
I had the best help possible finding the right shoe for me. Mario did a great job and is very knowledgeable about the shoes along with the structure and function of the foot. I felt like I was at the foot doctor x10!
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April 2023 by Christopher D.
I had back surgery 8 weeks ago. I needed a shoe to fit for my brace for drop foot. The sales staff took there time to find me the right fit. Ended upBuying two pairs. This is the way shoe stores used to be back in the day. The service and the fit was well worth the money.
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April 2023 by Tanner Abro
Very friendly and knowledgeable staff. They took the time and effort to explain what style shoe fits me best. Even assisted me with trying on all three pairs!
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April 2023 by Garth Hollis
I had an great experience today at this location. I needed to get fitted and figure out what shoe would be best for me. ANDY is very informative and accommodating. If you are considering trying new balance and would like to come to this location for a fittment, this is your place.
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April 2023 by Roxanne Patton
Great experience in obtaining shoes with excellent arch support. Very helpful staff.
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April 2023 by Mike Rogers
Friendly, helpful and knowledgeable staff in a clean store witha a solid selection.
