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January 2024 by Brian B
Had good experience with oil changes here. Staff was good for oil changes and other fluid exchanges. I would use here again.
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January 2024 by J
Replaced oil, was fine. Then went to replace my own oil months later. Someone tightened the oil bolt so tight, and I’m losing my mind right now. No reason to Kong tighten these bolts, what the heck man.
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November 2023 by Ericka Makowski
If I could give zero stars I would. I came to this place for an oil change mid September 2023 and spent 5 minutes there because the mechanic said “your oil is good” didn’t even change the oil at all!!!!! Now today my car is in the shop because my engine was knocking and severely LOW on OIL. I need a whole new engine, thanks to the mechanics at this place. WILL NEVER be going back again.
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October 2023 by Fire Trucks
….refused to do an oil change on a 2001 car…because I have a leak and i knew this and I told them upfront I have a leak….said it was company policy, though I kinda doubt that ….good luck staying in business as a oil change company with employees like that
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September 2023 by Jeanne Baltrinic
Just had an Oil Change today. Disappointed with their Service! Had to wait long, I know they are busy, But after service done, they just closed my hood, "all done", not showing me the air filter, not showing me the new oil gauge, or transmission gauge, i had to ask to check and fill air in my tires checked, did not get an sticker reminder. You Just lost a valued customer ;(
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September 2023 by D L
They suck out the oil into a glass container, so you can just how bad the old oil was. (Cool to see!)This method may be only marginal at removal of sludge since it draws out only through the dipstick’s tube location.If you have a magnetic oil-drain-plug bolt, this method also won’t remove any of those metallic particles.
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September 2023 by Marissa Morrison
Very nice and professional! Talked me through EVERYTHING they were doing and were extremely knowledgeable about it. Riley was great!!! Thank you!!!
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September 2023 by kausar jabbar
Great oil change service, and excellent customer service. Special thanks to Dujon and Dereick. Highly recommend.Services: Air & cabin filter replacement
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August 2023 by Patrick Slicker
I’ve been taking my vehicles to Valvoline for years. The service at most locations is always great. However the fellas here at the Troy location are a bit above exceptional. Reluctantly I arrived literally 4 minutes before closing time. Usually I don’t even bother doing that, however I work very for from home currently, and not close to any Valvoline location. My truck was a few miles last due for a change. These guys were more than happy to take care of me, and didn’t rush the job whatsoever. I could tell the entire crew has a great work ethic and enjoy working together. It’s refreshing to see that these days. Get these boys a a raise and a case of their favorite beer!
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August 2023 by scott barker
on 8/7/2023 i had my oil changed at this location in Troy. The people were all friendly and courteous but the devil is in the details. I left there initially happy, that lasted a few miles. Driving my car home and later that evening I could not figure out why my car suddenly sounded so much louder every time I now accelerated or drove at a higher rate of speed. 2 days later ( and lots of stress) after speaking with mechanics and using lots of google research we found the problem. When showing me my "dirty air filter they could replace for $25" they only half put the filter assembly back together, nothing latched, nothing put back together as it was supposed to be. The car was pulling in engine air and running terrible because no one took the time to do their job correctly and make sure things were put back together as the automaker intended. Like I said, the devil is in the details. If you cant do the very simple stuff, people lose trust with the larger part. I wont be returning to this location or to Valvoline again. Very disappointed.Service: Oil change
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August 2023 by Jenifer Barnes
I would give 0 stars if I could. They messed up my initial oil change. Which caused a massive leak from my engine compartment all the way to the back of my vehicle causing my car to smoke, to which I brought back to them to inspect. They were quick to replace my filter and add oil back to my vehicle (it was 2 & 1/2 quarts low) told me I had a massive oil leak and that it was mixing and said I needed to go to my mechanic right away. Mechanic had it for 2 days and could not find any leak whatsoever. My mechanic said it had to of been due to the fact that they didn't install the 1st filter correctly. Called the manager Riley who would not take fault and wanted to argue with me. Asked to speak to his supervisor to which he refused to give me any info or offer to have his manager call me. So I had to call the customer service number twice to even get a complaint filed. So a 15 min oil change has cost me over $200 and could of possibly caused damage to the engine. I have to take my vehicle back to be inspected after 300 miles. Had to call off from work for 2 days so my mechanic could inspect and clean my under carriage. DO NOT TAKE HOUR VEHICLE HERE!! Absolutely horrible!! Why they can't just own up to their mistake is beyond me!!!
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July 2023 by Reginald P.
my name is Reginald Pryor I got an oil change on May 14, 2023 and it was not done right. I had to find out myself that it was not done right by taking it to Firestone. because my oil filter was not properly screwed on right I found out that most of my oil was leaking in my drive way. my car is a 2019 enclave that cost me $55,000 if I had not caught it, my engine would have been destroyed. I gave an invoice from firestone for 134.19 which I gave to valvoline on 3160 Rochester rd Troy MI 48083. After that I talk to customer service which they said that they would send me a check for the amount of 134.19, but this was sent to the wrong address after I gave them the right address they then put a stop on that check and made me wait another 10 days. The second time on July 29, 2023 today I find out that the check that I am suppose to receive has the wrong name on it. I've been waiting almost a month to get paid if it took this long to pay $134 imagine if my engine had been destroyed. I would have had a major problem getting my car fixed I still do not have the money I was promised I find this very unprofessional and unacceptable.
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July 2023 by Mark H.
Terrible lazy people working there, will never be back. Gives the valvoline company a bad name.
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July 2023 by Matt H.
Tried to force me into using some special synthetic blend of oil. When I declined and asked for conventional oil they indicated that they would report this on my vehicles Carfax history report. I promptly left and had my oil changed elswhere without issue. Some shady business practices that's for sure. Would not recommend them.
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June 2023 by Nyjina F
If there were an option to give 0 stars, I would. I went to this location for an oil change this past Friday, and they stripped my oil pan drain plug. The manager called me today to give me excuses and tell me that it’s common for drain plugs to break on my vehicle.This location doesn’t care anything about its customers and is only in it for the money. I will no longer come here for an oil changeService: Oil change