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March 2024 by Hannah D.
HORRIBLE!! I was promised I would not have to pay for furniture until item was fully delivered with all pieces. I've now been paying for furniture I have yet to receive for 5 months now. I ordered 8 months ago... when I try to get help I am left with horrible customer service and no help. I've been yelled at by managers and sales associates. I keep being passed around from person to person because nobody knows what they are talking about. I've been told multiple stories and explanations from different people. When I ask to speak to someone higher up, like regional manager, they tell me they can't do that. I expect to be compensated for this long, drawn out, HORRIBLE experience. Literally the worst I've ever had. I will NEVER recommend Macy's again. I will be sure to share my experience with everyone I know. I will make sure to share my reviews on all social media platforms. This is ridiculous.
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February 2024 by Michael B.
I have shopped at macys for over 10 years and here is my experience. First off, pricing is not cheap. This is partly due to the high end brand names they carry. Definitely beware some items are very pricy. Even on sale days if you want the good selection of clothing you are most likely going to pay full price, perhaps slightly discounted but not enough to make it a steal whatsoever. As far as their service goes, it varies. Every time I go to check out the cologne or jewelry, they hound me and insist I try cologne (which normally is new or a promotion so I understand). I just wish they made people feel a bit less pressured/ rushed to choose something. However, if you say something along the lines of I am just looking they will get the memo then you will be able to take your time. The lines can be long at times especially on the weekends However, if u are into luxury apparel and don't mind lines they are reasonably priced in comparison to Nordstrom or whatnot. They also have a extremely good and well stocked inventory of luxury items
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February 2024 by Amy Nikkel
I still love in person shopping & Somerset Macy's has a pretty good selection, but their fitting rooms are disgusting--old & dirty! I tried on $300 dresses in filth. You can do way better Macys!!!
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January 2024 by LORI HEARD
TODAY ME AND MY MOTHER AND LAW WENT AND DID SOME SHOPPING AND HAD TROUBLE FINDING SOME THINGS AND HOUDA THE SALES ASSOCIATE WAS VERY PATIENT AND DIDNT MAKE US FEEL RUSHED AT ALL...WHEN WE NEEDED ADDITIONAL ASSISTANCE THE MANAGER PONCH CAME AND WAS EVEN MORE PATIENT AND UNDERSTANDING...WE ENJOYED OUR SHOPPING TRIP AND IT FELT GOOD TO GET GREAT CUSTOMER SERVICE. THANK YOU MACYS
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January 2024 by Cindy Rausch
Always have great luck here with service n great sales
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January 2024 by Maryam Esho
I came in for an enjoyable shopping experience and was left with a bad taste in my mouth. First of all, 5 of the perfume sales reps were attacking me to try out perfumes when I only came to see and ask questions about a specific fragrance line. Then they treated me poorly when I tried to say if I can be given a few minutes to browse. The only good person who was attentive and answered my questions without the aggressive behavior was the lady at the Chanel counter, Sarah. I hope macys at somerset improves this issue for future customers.
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January 2024 by Todd Pershon
The service definitely isn't what it used to be, there was only one person working in the men's fragrance and 30 customers, all the cologne was behind the counter, couldn't get a whiff without a sales associate.
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January 2024 by Adelia Macker
Store and neat and clean and staff was friendly
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January 2024 by mashal shah
I visited most of the macys. Among them, this one is my favorite . Best variety, great pricing, and huge selection l.
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January 2024 by Cynthia Crouse
The store has nice items. The only bad thing was when I went to the summerset Mall, the perfume counter was a little over aggressive. It made me not want to even stop to look at what they had. If I need help, I will ask. I had 3 counter people pushing perfume at the same time. Makes it very uncomfortable to shop.
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January 2024 by William Cooper
Disheveled and crowded. Way understaffed
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January 2024 by Robbie Parente
Overpriced jcpenney
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January 2024 by Matt Clayson
What a dirty, poorly merchandised, tacky store. Cannot believe this used to be Hudson’s. Save your time and shop at Nordstrom or in the mall. Good riddance to this.
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January 2024 by Vanessa Bass
Much better inventory than other locations
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January 2024 by Zenon Kwik
It's the same merchandise you'll find at every other macys - not much to distinguish it from the pack. It is really cramped and hard to shop. The staff isn't always the friendliest.