-
April 2024 by Haydon Leung
Had a very good experience today (April 11, 2024) with my fiance. We were immediately greeted by Benzobe (employee with the cool hat) who asked if we needed help with anything and then periodically checked up on us throughout our shopping experience. As he noticed we were grabbing more items than our hands could hold, he brought us a basket. He noticed that some of our items had a little bit of spillage on the outside and wiped them down for us. Excellent customer service! He definitely deserves any raise/promotion/opportunities that may come his way!Also, at the end of our transaction, he let us have some cool Pokemon cards from his collection! Really cool guy.
-
April 2024 by Min Li
Walked in just wanting to browse, ending up leaving with the most fun Lush visits ever.The workers were not super pushy with the sales which I appreciate and everyone was such a good time to be around. Benzee(?) really made this experience memorable with the random pokemon cards, fun conversation, and a little arm massage with demoing how the massage bars work.I would come back purely because the employees were fun to talk to:)
-
March 2024 by Alexander Isakoff
I literally come here just to see Bizzo Bee. His energy and knowledge of every single thing at Lush is so amazing, and so helpful. If you ever need help, the stylish gentleman with the cool hats is the best person to see! He makes every visit a fun, and personalized experience!
-
March 2024 by Vashell Edwards
This was my first time inside the lush… as my daughter was the one to convince me to go inside and the experience was amazing! We were greeted right away by Abbey in a very pleasant manner.. she was also very patient with us, and knowledgeable with the products! I purchased products for myself and my children. Thank you so much to the lush staff for making our experience very pleasant!!! We will be back!
-
February 2024 by Hannah Madaus
Nice staff! Fun to try out products before you buy
-
December 2023 by Christian Pritt
Max was very helpful. Great products as well
-
November 2023 by Jamie Yates
Max is a fantastic associate as well as friendly and knowledgeable.
-
November 2023 by Maria Walker
UPDATE: I changed my 2 star review to 4. Lush reached out to me and ended up giving me store credit for the two items that did not meet my expectations. Good customer service, though I’m still not sure I would order online due to the quality of what I receivedORIGINAL: Don’t bother purchasing onlineI bought a cute bath bomb and it showed up without a face, and the facial scrub I bought is half empty. When I called customer service, they told me I could pay them to ship back the poor product that I received, and also told me the bath bombs do not ship well . If you can’t ship a product and have it look like expected, don’t offer shipping on it. They told me I either pay them to ship them back their poor product, or I have to find a store, which are not near me. I am very disappointed Not only in the quality of wat I received, but in the quality of the customer service as well.
-
September 2023 by FibroBunny Build-A-Bear Fan
Really awesome store! Smells so pretty when you go in. Got lots of bath time goodies and will be back!!
-
September 2023 by Deanna Berry
Extremely poor customer service from the girl at checkout today 9/14/23. Horrible attitude and made us feel as though we were bothering her from the moment we stepped up to checkout. I unknowingly used her wrong Pronoun while checking out and she snapped at me in front of my kids. It was a really strange encounter.
-
September 2023 by Marianne Swartz
Terrible sales associate what was on your face rude edit went to another lush and for her rudeness the sales lady gave me a free bath bomb
-
August 2023 by Angelina R
I was helped by Mars yesterday. They were sweet, personable, and extremely helpful. they recommended some hair product to me that i’m so excited to try! Thank you Mars!
-
August 2023 by Erik Courter
Great shop for shampoo and conditioner bars, soaps, and ethical skin-care products.
-
July 2023 by Christine M
My two adult daughters were shopping with my son, age 11, when an employee noticed (or not) that my son was becoming restless and probably annoying his older sisters in the store. This kind soul offered to do a bubble bar demo with my son, keeping him occupied while allowing his sisters to shop freely. My son came home and said he "had the best time at Lush" as he proceeded to tell me about "playing in the bubbles" and that he even was allowed to pick a bath bomb to demo. My daughter's were also very grateful for the above and beyond that service they received. They also mentioned that every time they shop in store they are met with some of the best customer service. Many thanks to the Lush staff at Somerset!!! Your kindness does not go unnoticed ?
-
July 2023 by Jacob Sagala
Great products, they smell very very good i mean i am at loss of words this stuff smells so good!!! Outback mate & a mix of the home sweet pineapple bar is a perfect combo