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February 2024 by J T
Excellent experience every time I visit. 100% customer focused.
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August 2023 by s e s h a
This store has a friendly and helpful staff. They didn’t have the shirts I was looking for in the color I wanted but they opened up packaging on the size I was looking for and let me try it even though they knew I wasn’t going to buy it. I ended up buying one shirt and I’ll be back to buy more when they have the colors I’m looking for. I don’t have any complaints about anything regarding this store.
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August 2023 by maher brikho
My favorite brand. Great customer service
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January 2023 by H Schiff
Have been a long time customer but whenever I shopped online and had to make a return; the manager especially would give me a hard time. The last straw with this store is I made a return for Althetic shoes; poorly made and quality wasn’t there. I used Klarna to pay for them and they( LaCoste) still didn’t report the return which was in November. I really dislike the people at this LaCoste store; they’re rude… that’s why the store is always empty when I used to go there. Never again .
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December 2022 by Ella Morris
Always a great experience when shopping at Lacoste. This was my first time at this location and the staff was very nice and helpful
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December 2022 by Mike Morrison
I received something as a gift from here and although I had a gift receipt the only option available was to exchange it. Be wary.
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June 2022 by Carson Wang
Store discriminated against Asian customer!!!! the employee is rude, manager is rude, she tell me "If you not going to buy, don't try it", and also saying "it's too much work to get another size!!" I am trying to buy a T-shirt for my daughter, only tried one size, try to get one size bigger, she did this in front of my daughter. I told them this is such a bad customer service, they don't care, saying just post the video/picture online, they don't care and go ahead.
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April 2022 by Alvaro Salamanca
The manager is rude, she made me feel bad for my shoes, She encourage me to not purchase there and she unrespect me. I will record her next time that I go to the store an share the bad experience. Also, the quality is bad for an expensive brand. I purchased serval pair of shoes and they broke in less than three months. I believe Lacoste is decreasing their quality but the customer service is the biggest problem. Please, change the manager at Somerset
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August 2021 by Damon Winters
Great experience
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August 2021 by shivani sharma
Extremely rude staff that yells at customers. Go anywhere but here. I have escalated my comments to head office but warning shoppers as well.
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July 2021 by Spud Barkley
I love the store, but one of the employees gave me wrong info that cause me to make a trip there and problem didn't get solved. Employee needed to be trained on return policy.
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June 2021 by Michele Williams
HAPPY FATHER'S DAY DADS THIS TROY STORE IS ? ❤ THE BEST ALL THE STAFF PUT YOU FIRST. THANK YOU ALL ❤️ ? ? ☺ ? SO VERY MUCH.
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May 2021 by Allen Cannon
Very pleasant sales reps
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April 2021 by Christian Kroeyr
Great clothing label?❤️
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December 2020 by Michael Gerard McDonald
Always pleasant and helpful sales staff. Style with value!
