-
February 2022 by C D.
Customer service was AWFUL! I came in to do a return and when the clerk ( one of the managers) rung me said my return was for a purchase from end of November and she could not refund me. I explained we had been sick during December and didn't want to step foot in a mall and if Jcrew could be sympathetic to our current world situation . She was rude and not helpful. I proceeded to tell her that Anthropologie honored my birthday discount from a few months back because they understand peoples health situations . She then said well I can give you store credit but you need to shop RIGHT NOW to use it! I have been a loyal customer and bought ALOT at this store . NO MORE! Good-bye thanks for caring Jcrew Somerset!!!
-
March 2021 by Carrie Way
This store location goes above and beyond! They went so far as to drop off a treat on Valentine's Day on my front porch to say Thank You and share the in-person and personal services they provide. Wow! Very cool. They have excellent clothing for work and life but overall it's a great team at this location!
-
December 2020 by Susan Jane Berson
Absolutely adore these clothes which I have only seen online. I am thrilled to see an actual store where I can try things on. I will be there as soon as the virus gets under control. I live in Toledo so it's a little drive..... the designs are stunning. Hope to shop in a few months
-
June 2020 by Rita Hooper
Jennifer manager is rude unprofessional and called me a B!tch* for asking a question. As a manager how unprofessional to treat a customer like that. Will never be shopping here again!!
-
October 2019 by Kim Holcomb
Beautiful classic clothes...amazing fabrics, colors, and styles! Staff goes above & beyond to make your experience the best you’ve ever had!
-
October 2019 by Ginger M.
With retail stores competing with online shopping I would think the sales staff would be told to provide a positive experience forthose visiting the store. Also, Somerset mall is supposed to be the best in the area. I went to this store and took a couple shirts into the dressing room. I noticed two rooms had the door wide open and no clothes remained from any previous shopper. I went into one room, closed the door behind me and tried on a shirt and was standing in front of the mirror. Suddenly I heard a key grind in the doorknob and a sales lady opened the door as I stood there stunned. She said "I'm sorry, but you are not supposed to be here." I asked her how I would know she did not want anyone in the dressing room since it was wide open. She explained that someone else was in there and must have left. That did not answer my question. I told her she was inappropriate and closed the door on her face. She continued standing outside the door telling me how I should not be there, then walked off. I left the store without buying anything, nor will I be likely to ever buy anything at that store. J Crew and Somerset mall must treat their customers respectfully and provide a positive experience or else customers will keep sending their dollars online instead.
-
March 2019 by Alexa Hope C
I was in this store yesterday and had a wonderful experience with Mary, she was very knowledgable, kind and professional. Will be shopping there very soon! Great clothes for summer, cruises, traveling. Great place!
-
November 2018 by Lewis Anthony
I was here performing repairs to the alarm. I did take notice that the staff is professional and friendly.
