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“This store stocks almost everything and less expensive too, I needed a can of compressed air for my disgusting computer. There back in 15 minutes. $2 cheaper than elsewhere. Thanks, guys!”
“This store is one of best store for buying anything for your home or outdoor.Almost every weekend I go to the store and buy something.Specifically for the tools.Last week I bought ryobi Cordless Battery Leaf Blower.Also I like their garden center. Thank you .”
“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”
“Home Depot in Southfield Michigan was a great experience. I had to return items and the lady who returned my items was such a happy person. She made me feel like my service matters need more people like her.. she like her job but I think she just a oberall nice person.
Wish I knew her name”
“Exceptional service from sales staff and delivery team. Tom and Robert showed up , I was greeted and asked where I wanted the product placed . And was there before promised time . Keep up the good service Dilman .”
“Stopped in to grab a furnace filter and saw a nice deal on a Milwaulkee right angle drill bit/ drill bits combo. Was helped by an older gentleman named Howard. I cut myself somehow and he took swift care to get me patched up before I left. Thank you Howard :)”
“I don’t leave reviews much but I used to work at a hardware store and I will say the management here does an awesome job keeping the store clean and organized. If you go to any other lowes, employees ignore you, there’s carts filled with lumber everywhere, and typically just super messy. All of the prices were labeled correctly, aisles were swept and kept clean, garden center flowers were all taken care of and the staff was so friendly!!
Will definitely go out of my way to come to this location in the future.”
“I placed my order on line and picked it up the next day. Went to the service desk showed my ID and they brought my order to the car and loaded for me. Great Service.”
“I've had great experience with Russell Hardware. They have an excellent hardware selection and the staff is always very helpful. Recently, I walked in with a faulty door latch and Bill set me up on the spot with interim parts and got the latch working so I had a functional door lock while I wait for the lifetime warranty Baldwin parts to arrive. I'll definitely continue to use them as my go to hardware source. Thank you Bill & Russel Hardware!”
“I worked with Lynard in customer service picking up my online order. He went above and beyond helping with all things related to my purchase. I couldn’t thank him enough more for my experience at Lowe’s today. It’s people like him which will continue my loyalty towards your brand.”
“Had someone come out to do a measurement for flooring. William was extremely helpful. Took the time to talk to me about the install and made several suggestions. Much appreciated!”
“Mike G. Was pleasant to speak with, we had a good conversation. He was able to copy all the keys I had. Great service with smile and eager to help me. Thank you Mike.”
“The only reason you would have a bad experience at home Depot is because you're there not knowing what you're doing.... Home depot is not an education center..”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”
“I went in looking to buy Faux Wood Blinds and Jaci helped me make a custom order based on my measurements. The process was very easy and she made sure that I had covered all the details I needed. This store is always my go-to!”
“Came in for a beam had the isle it was in and bay number, unfortunately it was not in that place specified online. Hard to find employeees to help, I’m the anxious type haha but Evan came and saved the day very kind, patient cheerful. Give that man a raise. Will be back”
“Evin and lance in the yard/gate set the best customer service standards. They have set our expectations how customer service should be. Top notch, professional, and friendly!”
“Emmanuel in appliances was a HUGE help. We had so many problems and he solved every single one of them with patience. He worked with us through multiple days trying to set things right (due to an error). Tried giving him a tip but he politely declined. He deserves a raise for sure :)”
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“TIM the Manager at Home Depot (Troy) went above and beyond. What a great guy. Works well with his staff. It's nice to see that there is still great Customer service out there.”