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November 2024 by Beth L.
This store is always understaffed. It takes a while to find someone to help me usually, but I find someone in the end. Today, I was blatantly ignored by three men working in the plumbing department. The first one took pains to avoid eye contact. The second one addressed every man around me despite my saying excuse me and giving a little wave. (I was literally 2 feet in front of him.) He continued walking past me. After walking after the last coffee drinker saying excuse me, I finally yelled. "Dude, if you're on a break, just say so." "Oh, I didn't know you were there." Really? REALLY? I chucked my planned purchases into some random deep shelves, said something to an apologetic manager who was not actually a manager, and got out. Next time, I can stay at home and go online for the shopping and misogyny.
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August 2024 by a.n.s adventures
One of the worst lumber manager around at this location. They expect you to buy c shaped wood structural posts that are spray painted blue. He deliberately loads the new lumber on the top shelf to make things as difficult as possible for me to pull lumber. Very disappointed in the hours wasted at this location!
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January 2024 by Kerry K.
Good selection of plants and supplies in gardening department. Courteous and helpful employees. Parking is convenient, as is the location.
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April 2023 by Lori M.
I spend approximately 8k to 10k at Home Depot a year for house projects. I have a Home Depot card and have a pro ID. Unfortunately this Troy store is the only HD that has a tile pattern I need for a project. No matter how I dress and with makeup and jewelry on, still treated like I'm going steal from this store. I have been blessed with a decent income so I don't have a reason to steal. Today I forgot my Hone Depot card - was directed by customer service to go to a register with a check so that person can lookup my cc #. I have done this before. I kept telling the clerk and handing him my drivers license - claimed register would allow it. So I called the store to ask for the manager while in the store - he stated that I was wrong, all the registers with clerk can look my cc#. I asked him to come to register to show the employee- he went into a rant ...I left the register went to pro services - well they looked up my cc # and I kept telling them I need to enter pro ID - they refused. I left the store got myself calmed down. Went back in the store picked out the tile again then self checkout using a regular bank card. Receipt did not print out after the transaction processed - I told a clerk nearby that was probably watching me stated I was wrong basically tried to accuse me of attempt theft. Found another clerk and showed her the transaction on my pro account - finally this clerk dug the receipt out of the jammed printer. I'm a white female over 60 year old that looks like in 50s and was dressed well with make and tasteful jewelry yet I was treated like trash and a felon. As for Tim the manger, I feel sorry for your female staff.
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August 2022 by Areyan Taiyeb
Awesome garden center!!! This is unique because it has a structure wall with fences. You’ll find everything that your garden needs!
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June 2022 by Tiffany Jordan Trousdale
Service was awful. I asked 3 employees for a door wall seal. Each one looked at me like I had a 3rd eye. Each time I was told to go speak with another department. The employee I encountered, when I said to him, “Can I ask you a question ?” His response was, “yea” like I was bothering him. He then proceeded to tell me that what I was asking for could not possibly be what I needed. I told him I found it online and he asked if it said it was in stock. I told him it didn’t say but I wanted to take a chance that it was or something like it. He was rude and told me that if it didn’t say it was in stock online then they didn’t have it. Unfortunately this has happened nearly every time I am in this store. As a single mother of 2 girls it make me sad that your employees don’t feel like women can fix things.
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June 2022 by Gail Goniwicha
I bought two big potted inpatients for my very shaded porch and one is not doing well compared to the other. Both were watered on Friday and today, one is very wilty looking. The price was so much cheaper than English Gardens which thr same planter was priced at $52.99 So of course, Home Depot was way less expensive at $18.99. However, if one plant dies, well them it won't be quite as inexpensive.
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February 2022 by James M.
DON'T buy an appliance from Home Depot! Buying a washer/dryer form Home Depot was the worst customer experience I've ever had. On 12/17/21 When my dryer broke, I went to the Home Depot on Coolidge in Troy, MI to buy a new washer and dryer. A staff member helped me pick new ones out. I went home and placed my order with an arrival of 1/5/22. On 1/4/22 I checked the status of my delivery to find out that it had been bumped to 1/18/22. I called Home Depot and they told me "Yeah, someone was supposed to call you on that". I was frustrated that they didn't call me to let me know but I understand there are supply chain issues at the moment and let it go. When it arrived on January 18th, they informed me they wouldn't install it because I hadn't purchased a stacking kit or stacking installation.... Because I was never told by the Home Depot employee that helped me that I would need a stacking kit and stacking installation for the units we chose. They took the units and left. They would not remove old washer and dryer. Then on 1/26 I ordered a new washer/dryer (LG brand, combined unit) for $2,200 (with installation and haul away of my old washer/dryer) to arrive on 1/31/22. This time when it arrived the unit was damaged. Again, it was frustrating but things happen so I didn't call and complain. The delivery company told me I had to speak with LG (the maker of my new washer and dryer) instead of Home Depot. When I spoke with the LG customer service rep to confirm there was damage to unit, they tried to deliver she confirmed they had placed an order for a new washer/dryer and when I asked if the haul away and installation (that I had already paid for) would be taken care of when the replacement unit was delivered, I was assured it would be. Then on 2/12/22, they brought out the new unit and informed me they WOULD NOT install it and they WOULD NOT remove old washer/dryer (again that I had already paid for). After 2 other failed deliveries I had them leave it. The deliverymen damaged my wood floors bringing it into the house. I then spent 3 hours going back and forth with 3 different people in management over the problem. I finally reached the store manager. He admitted to this happening a lot. Home Depot offered a $200 for me to find someone else to install the washer/dryer and $200 off the total price and to have someone remove my old washer and dryer which had been sitting my hallway for a month on 2/22/22 (10 days later). I have company coming into town so I paid a handyman and 1 800 Got Junk $360 to get my old units taken away and to have the washer/dryer I purchased installed. In Summary I paid $2,200 to Home Depot for them to: Misguide me on my original purchase so they wouldn't install it the first time (costing me time away from work) Have the 2nd delivery arrive damaged (costing me time away from work) Have the 3rd delivery arrive but without installation or haul away Make me find a solution for installation (I had to miss work to help install it) Make me find a solution for hauling away the old units After 7 weeks of not having a working washer/dryer and 5 weeks of my old washer and dryer blocking my hallway I paid to have 3rd parties solve my problem. If you buy an appliance form Home Depot and things don't go correctly you, the consumer, are going to have to take time to deal with Home Depot, the brand name company and the installation company AND there is still a good chance they are going to mess it up. Based on my experience you're in for a lot of trouble. Don't let this happen to you.
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November 2021 by Todd J
Found some great flower baskets and deck boxes for a great price.
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September 2021 by Anastasia D.
Absolute rudest most unhelpful staff on the phone every time i've ever been here the employees have been less than helpful and today when I called was the final straw won't be going here again... after I got off the phone with Home Depot I immediately called Lowe's... they were sweet, helpful and answered every question I had Hands down no question Lowe's is the company to choose if going between the two
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August 2021 by Josie M.
The WORSE!! I have spent so much money re-doing my bathroom and received faulty materials. They will NOT stand behind their products. I emailed the District Manager and he had customer service email me. NO RESOLUTION!!!!!
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July 2021 by T J
Found some great flower baskets and deck boxes for a great price.
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July 2021 by Nicole E.
Stopped by here to look at some stand alone water filtration system and some vinyl plank floor colors as well. Lots of flooring options. No water filtration system, only the bottle kind. Lots of fun crystal lamps, chandeliers and more.
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June 2021 by Nicole W.
Negative negative negative stars!! This place is an absolute nightmare. Started a kitchen renovation beginning of March. The 1st designer had no clue of what he was doing and I mean NOT a clue. For 3 months every single week I sent emails, phone calls, in person meetings to get my project started and each time was some excuse. Spoke with manager (Brad) another complete nightmare with him who agreed to change designer. 2nd designer was able to at least put things on paper however when asked for him to explain things I received his answer as "it is what it is" What are you kidding me I am the customer spending $12,000.00 with you and that's your reply!!!! Absolutely horrible and spoke with manager again who has thrown away my paperwork with my notes (shame on me for not insisting he made copies he said oh I need for a day will give right back) OMG who throws away a customers paperwork!!!!
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June 2021 by Damien Morton
I had a rough experience at the Madison Heights location on 6-4-21. I paid for fencing and rented a truck, waited an hour for it to be loaded just for them to tell me “sorry, we don’t have that fence”. I called Troy and spoke with Jim, the manager. He went out of his way to check on fencing inventory for me and they didn’t have what I needed either. He price matched fencing for me and covered my rental! I had a great experience with the employees at the Troy location as well and I will go out of my way to come here from now on. Thank you all so much Troy Home Depot!
